Industries

Developed economies in Europe are facing elevated price pressures and a tight credit environment amidst subdued global growth in 2023. Persistent inflation, climate change's adverse impact on the tourism industry, slowing export demand, and geopolitical chaos are key factors likely to weigh on near-term growth momentum. A significant cutback in oil...

This research service examines the European Contact Center as a Service (CCaaS) market. The market comprises full suite hosted interactive voice response (IVR), omnichannel customer experience analytics, reporting insights, customer self-service capabilities, automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO...

This excel database contains the rolling stock inventory of rail operators in the European Union (EU). The database covers mainline rail applications—intercity, commuter, and freight rail—and offers insight into the rolling stock operated across the EU, including ones that have been retired. In some cases, ordered locomotives have been included...

This research service examines the Contact Center as a Service (CCaaS) market in Europe. The CCaaS market comprises full-suite hosted interactive voice response (IVR), automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO) applications. The study analyzes the total market size in the base year 2020 and provides ...

This research service provides an overview of customer experience outsourcing services in Europe and outlines drivers and restraints, market share by industry participant/ contact channel, revenue by market/service/vertical types, WAHA share, percent of technology adoption and bot-managed interactions. Market dynamics will favor global, technologic...

Major economies in the Middle East and Africa experienced an economic slowdown with GDP growth rate declining for Saudi Arabia, United Arab Emirates (UAE), Nigeria, Qatar, Israel, and Iran in the second quarter of 2019. The area is affected by volatile oil prices, and in Q2 especially, there was a decline in oil prices and production cuts by OPEC. ...

The Western European economies are back to the growth momentum supported by strong domestic demand and low interest rate despite high political uncertainties. The regional GDP growth is likely to increase up to 2.25% from 1.65% registered one year back. the French economic growth is expected to stay robust in the second half of 2017 supported by s...

The Sri Lankan mobile market has experienced a strong growth over the last five years, and is primarily dominated by the two leading service providers. The country’s subscriber base grew at a CAGR of 7.4% from 2011 to 2016, and improved the country’s mobile penetration from 90.4% in 2011 to 123.9% in 2016. Amid the intense competition, mobile s...

Bangladesh mobile market has experienced a strong growth over the past few years. With the expansion of the mobile services network, market participants added 41 million mobile subscribers and significantly increased the overall mobile penetration levels from 56% in 2011 to 78% in 2016. The growth trend is expected to continue over the entire forec...