Industries

The global SD-WAN infrastructure industry is large and growing, and revenue exceeded $5.13 billion in 2023 at a year-over-year (YoY) growth of 42.2%. The industry is forecast to grow at a compound annual growth rate (CAGR) of 22.3% from 2023 to 2028, mainly driven by accelerated digital transformation, more complex network environments, and massive...

Frost & Sullivan s 2024 information technology decision-maker (ITDM) survey was conducted to gain insights on the following end-user organizations priorities: Top technical challenges for IT/telecom departments Top non-technical challenges for IT/telecom departments Current unified communications and collaboration (UCC) technology a...

The CX industry is in a disruptive state as IT decision-makers and customer contact leaders struggle with prioritizing and procuring budgets and persuading executives to align CX and corporate goals. There is a fear of failure in these uncertain times, making organizations less agile than in previous years. Trust, ease of use, and reliability are t...

In May and June 2023, Frost & Sullivan conducted a global survey of network decision makers to understand businesses perceptions, decisions, and purchases regarding network access services. This analysis examines responses from businesses of different sizes across verticals including financial services, healthcare, retail, education, government, t...

In terms of technology adoption, Asia-Pacific (APAC) is a tale of two regions. Industrialized nations, including China, Japan, and South Korea, are mature in their use of cloud and other advanced technologies. In contrast, emerging economies in Southeast Asia lag in their cloud journeys, often hindered by inconsistent access to high-capacity networ...

Frontline workers are a key part of the workforce in the majority of organizations. Out of approximately 2.5 Billion deskless/frontline workers around the world, an estimated one billion require tailored communications and collaboration tools to complete their job tasks. Frontline workers comprise a diverse category of workers that typically do ...

Growth rates for the European customer experience (CX) outsourcing market have declined from the double-digit pace of 2020 and 2021, partly due to economic headwinds such as rising interest rates and fluctuating exchange rates. Moderate growth is expected between 2023 and 2025, with a recovery expected to start in 2026. The introduction of generati...

According to business respondents to the 2023 Frost & Sullivan Global Cloud User survey, cloud and artificial intelligence (AI) represent the most critical aspects of digital transformation. As such, companies continue to build hybrid, multicloud environments to support strategic business goals, such as revenue growth, rapid response to market dema...

Developed economies in Europe are facing elevated price pressures and a tight credit environment amidst subdued global growth in 2023. Persistent inflation, climate change's adverse impact on the tourism industry, slowing export demand, and geopolitical chaos are key factors likely to weigh on near-term growth momentum. A significant cutback in oil...