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23 Dec 2021  |  Asia Pacific  |  Tracker
Asia-Pacific Cloud Contact Center Solutions Tracker, 2021
Future Growth Potential of Cloud Migration due to the Need for Hybrid Delivery, Enhanced Omnichannel Capabilities, Optimized Resou
This research service examines the cloud contact center solutions market in Asia-Pacific. The cloud contact center market comprises full-suite hosted interactive voice response (IVR), automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO) applications. The study analyzes the total market size in the base year 20...
$15,000.00
Special Price $11,250.00 save 25 %
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23 Dec 2021  |  Asia Pacific  |  Market Research
Evolution of Omnichannel Customer Engagement
Digitalization Accelerates in an Omnichannel World – A Perspective on Asia-Pacific Region
2020 created a perfect storm of challenges for the contact center industry. Organizations struggled to deliver on products and services since the COVID-19 pandemic broke out. During this uncertain time, it was even more important to listen and engage with customers and ensure the delivery of continued experiences. To address this, organizations had...
$2,450.00
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22 Dec 2021  |  Asia Pacific  |  Market Research
Vietnam Building Automation Systems (BAS) Growth Opportunities
Disruptive Technologies and Innovative Business Models will be Key to the Advancement of the Industry
The COVID-19 pandemic has accelerated the need to automate buildings. There is an increasing need to manage buildings remotely, which demands the convergence of advanced analytics, artificial intelligence (AI), and emerging technologies with building automation systems (BAS). Currently, 90% of the BMS market in Vietnam is in the early stages of dig...
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18 Dec 2021  |  Asia Pacific  |  Market Research
Association of Southeast Asian Nations (ASEAN) Commercial Vehicle (CV) Growth Opportunities
Sales Volume in the Region is Expected to more than Double by the End of the Decade, Driven by Rising Infrastructure and Economic Activity
The overall commercial vehicle volume in ASEAN is expected to reach 1.7 million units by 2030, growing at a CAGR of 7.9% between 2020 and 2030. The region has experienced rapid industrialization, moving away from agriculture and toward manufacturing of electrical and electronic components and machinery. Post the pandemic, there has been a revival i...
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15 Dec 2021  |  Asia Pacific  |  Frost Radar
Frost Radar™: Asia-Pacific Business Process Management Services, 2021
A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines
Business process management (BPM), or business process outsourcing (BPO), services involve an external or third-party provider handling the execution and management of one or more business operations or functions for an organization. Traditionally, BPM services were limited to outsourcing labor-intensive back-office and support services functions. ...
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15 Dec 2021  |  Asia Pacific  |  Tracker
APAC Contact Center Applications Tracker, 2021
Digital, Omnichannel, Cloud Applications Drive Growth of Contact Center Solutions in APAC
The APAC contact center applications market generated $753.9 million in revenue in 2020, registering an annual growth of 4.8%. Though COVID-19 clouded the outlook at the beginning of the year, technology upgrades, cloud migration, and the adoption of analytics, automation, and self-service applications drove market growth. The market is set to grow...
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14 Dec 2021  |  South Asia, Middle East & North Africa  |  Economic and Databases
Saudi Arabia Economic and Social Growth Opportunities
Economic Diversification will Enhance the Non-oil Sector’s Future Growth Potential
This research is designed to provide insights into Saudi Arabia’s macroeconomic environment for the next five years, covering aspects such as GDP growth and per capita GDP, fiscal and monetary policy, demographics, disease profile, and health insurance. Saudi Arabia's economy experienced a deep contraction in 2020, with the rebound seen through 2...
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14 Dec 2021  |  Latin America  |  Market Research
Insights for CISOs: Security Maturity in Latin America and the Caribbean
An In-Depth Look into the Region’s Current Situation and Opportunities for the Future
The ongoing arms race between cybercriminals and the cybersecurity industry leads security vendors and service providers to develop new solutions and technologies. In recent years, security players have harnessed machine learning, automation, big data, analytics, and other technology innovations to enhance, upgrade or completely reinvent cybersecur...
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08 Dec 2021  |  Latin America  |  Market Research
Customer Experience Outsourcing Services Market in Latin America and the Caribbean
CX Digitalization and Customer-Centric Initiatives are Driving Outsourcing Demand
This study examines the trends in the Latin American and the Caribbean (CALA) customer experience outsourcing (CX Outsourcing) services market and forecasts the market size. The report provides extensive coverage of services delivered in each local market and those provided from the CALA countries to others overseas. In this sense, offshore service...
$8,000.00
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03 Dec 2021  |  Latin America  |  Market Research
Hyperscalers Driving Colocation Growth in Latin America
Future Growth Potential Enhanced by Current Cloud Demand, New Investments, and the Region’s Move Toward Increased Digitization
The Latin American data center colocation market shows a strong future growth potential, enhanced by current cloud demand, new investments, and the region’s move toward increased digitization. According to Frost & Sullivan’s Cloud End-User Survey, nearly 90% of surveyed companies in the region are using colocation today or planning to implement...
$2,450.00
Special Price $1,837.50 save 25 %