Industries Market Research Reports

In this report, Frost & Sullivan has presented the key findings of it survey conducted among European enterprises on their preferences for SD-WAN. A survey was conducted among the IT/ Network decision makers across various verticals such as financial services, healthcare, retail, government, technology and manufacturing in the European market. The ...

This research service provides an overview of customer experience outsourcing services in Europe and outlines drivers and restraints, market share by industry participant/ contact channel, revenue by market/service/vertical types, WAHA share, percent of technology adoption and bot-managed interactions. Market dynamics will favor global, technologic...

21 Oct 2021  |  Europe  |  Customer Research

Impact of COVID-19 on Healthcare Contact Centers

Acceleration in WAHA, Self-Service & Cloud Investments

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The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...

16 Jun 2021  |  Europe  |  Customer Research

Frost & Sullivan Cloud User Survey, European Edition, 2020

Survey Results Indicate the Impact of the Ongoing COVID-19 Pandemic on European Enterprises, their Technology Programs, and their Journey to the Cloud

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The 2020 Frost & Sullivan Cloud User Survey (European Edition) reveals the impact of the COVID-19 pandemic on European enterprises priorities and technology investments. Conducted in August 2020, the survey garnered responses from 434 IT and business decision-makers from 4 European countries, namely France, Germany, the United Kingdom, and Spain. ...

18 Feb 2021  |  Europe  |  Customer Research

Communications and Collaboration Investment Priorities

IT/Telecom Buyers’ Perspective

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Key Benefits

This study provides the data collected through an online survey of 1,129 IT and telecom decision makers across customer size segments, industries and world regions. The survey was conducted in November-December 2020. Respondents were qualified as follows: • IT/telecom decision maker in organizations with 10+ employees • Having knowledge on comm...

The economic outlook for Western Europe is expected to stay muted in 2020. The US-China trade wars, global economic slowdown, and the uncertainty surrounding Brexit have softened external demand, affecting export-based economies such as Germany. While unemployment rates have been low and stable across most of Western Europe, job growth has plateaue...

Economies of the Eastern European countries are gaining strength, being predominantly backed by domestic demand. The GDP is expected to increase by 2.84% in Q2 2018 compared to what it was a year ago, and by 3.0% by the end of 2018. The region is benefiting from upbeat labor markets and strong inflow of European structural funds. Growth in the Cze...

Economies of the Emerging Europe are growing on a strong footing. The GDP is expected to increase by 3.42% in Q1 2018 from Q1 2017, and by 3.6% by end of 2018. The region is benefiting from buoyant labor markets and strong inflow of European structural funds apart from strong export demand from the Eurozone economy. The Czech economy grew by 4.7% ...

Strong growth is expected to continue in Emerging Europe in 2018, driven by robust private demand and a dynamic external sector. In the Czech Republic, increase in wages is driving private consumption. Following the removal of the exchange rate floor in April 2017, value of the Czech currency koruna is likely to strengthen further in 2018. Hungaria...