USD
GBP
CNY
EUR
INR
JPY
MYR
ZAR
KRW
THB
Contact Centers
Contact centers are slated to go through major changes in the coming future. The rise of cloud technology, big data and analytics and social media will change how contact centers are operated, bringing new found efficiencies to the incumbent outsourced contact centre model, making customer service and customer experience a significant differentiator and pushing it to the top of the priority list of organizations.
Frost & Sullivan’s Information Technology research and consulting programs look at conventional and unconventional technologies, with specific focus on top-level potential disruptors such as cybersecurity, artificial intelligence, machine learning, and IOT or the Internet of Things. In the contact center market, we look at:
- Solution providers in varying segments
- Big data analytics and their applications in contact centers
- Web and mobile engagement
- Complex sales, service, and support opportunities and issues
- Web experience personalization
We work closely with the world’s largest IT firms and upcoming disruptive start-ups to predict macro and micro trends related to products, services, technology and business models that can define growth. Tailored, customized solutions provide clients with the best strategies for growth, supported by the right key data points researched to meet the client’s needs and the specific engagement. Our research spans broadly across the sector and provides deep insights into specific markets in the most significant areas of IT and the IT industry.
-
30 Sep 2022 | Global
CX Investments in the Manufacturing Industry 2022
Acceleration to Hybrid, Flexible, and Highly Secure Models
Improving customer experience (CX) ranks as the top corporate objective for the third year, followed closely by improving brand equity. Customer relationships are top of mind for manufacturers in 2022 as maintaining brand loyalty becomes increasingly complex, with the world quickly moving to digital channels. Companies are shifting from remote w...
$4,950.00
Special Price $4,207.50 save 15 %
-
23 Sep 2022 | Global
Frost Radar™: Voice of Customer Analytics, 2022
A Benchmarking System to Spark Companies to Action Innovation That Fuels New Deal Flow and Growth Pipelines
Well-established businesses receive massive amounts of feedback every day, obtained through eCommerce platforms, customer support calls, emails, social media platforms, bots, and chats. This presents companies with an opportunity to collect remarkable volumes of customer data that they can use to enhance market intelligence. VoC refers to the pr...
$4,950.00
Special Price $4,207.50 save 15 %
-
06 Sep 2022 | Global
Customer Experience at the Core of Digital Transformation in Banking, Financial Services, and Insurance, 2022
An Industry Survey Indicates that Security and Privacy Remain High Priorities
When COVID-19 lockdowns in early 2020 forced businesses to close physical locations, demand for digital options soared as employees shifted to working from home and customers sought alternative means of interaction. Banking, financial services, and insurance (BFSI) organizations made major changes to their processes and technology to address the in...
$4,950.00
Special Price $4,207.50 save 15 %
-
29 Jul 2022 | Global
Digital Trends in Education–2022 Investment Plans Address Talent Shortage and Remote Learning
Adapting to Meet the Needs of Modern Students
Frost & Sullivan has identified that the education vertical is ripe for digital transformation and adoption of modern communications and collaboration technologies to improve operational efficiencies, improve instructor performance and enhance students’ experience. COVID-19 unmasked this sector’s lack of preparedness to address the sudden ne...
$4,950.00
Special Price $4,207.50 save 15 %
-
24 Jan 2022 | Global
The Importance of Workforce Optimization in Modern and Agile Contact Centers
Workforce Optimization Enhances Agent Efficiency and Opens Up Extraordinary Opportunities to Improve Customer Experience
This research study covers the workforce optimization market in the contact center space from a global lens. The study outlines the key elements present in a comprehensive WFO strategy as well as some of the main players in the global workforce optimization market. The COVID-19 pandemic has accelerated the need for modern contact centers to mana...
$2,450.00
Special Price $1,837.50 save 25 %
-
19 Oct 2015 | Global
Global Contact Center Systems Market
Emerging Regions Key for Growth in a Mature Market
This market analysis research provides global market sizing and forecasts for premises-based contact center systems. The product segments covered are: inbound contact routing, IVR and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study provides global market sizing and forecasts by produc...
$4,950.00
Special Price $3,712.50 save 25 %
-
29 Sep 2015 | Global
Impact of Gamification in Key Industries
Motivate, Engage, Empower, and Achieve through Gaming
Gamification is the use of game thinking and mechanics in real-life contexts to solve real-life problems. It is applied to non-game applications to encourage people for better engagement and adoption of processes. Gamification helps users to focus on completion of certain tasks, which are usually considered boring (filling out survey forms, shoppi...
$4,950.00
Special Price $3,712.50 save 25 %
