Information Technology

The global Information Technology industry is navigating a period of transformative change. The development of cloud computing solutions, advancements in artificial intelligence, and the increasing focus on cybersecurity are rapidly altering the industry landscape. To remain competitive and take advantage of new opportunities, businesses need access to up-to-date market research and insights.

Frost & Sullivan delivers comprehensive market research reports for the Information Technology sector, featuring detailed market forecasts, industry trend analyses, competitive benchmarks, and future growth opportunity assessments. Our reports are crafted by leading industry analysts using a robust methodology that combines both primary and secondary data sources....

Key Topics Covered:

Emerging Technologies:

  • Generative AI (GenAI) for IoT: Integration of AI with the Internet of Things (IoT) for predictive maintenance, automation, data analytics, and smart solutions.
  • Metaverse in Asia: Growth of the Metaverse and virtual reality technology in the Asian market.
  • Blockchain Technology: Market trends, adoption, roadmap, and innovations in blockchain technology.
  • Edge Data Centers: Growth opportunities in edge computing and decentralized data processing.
  • Custom Silicon in Public Cloud: Impact of AI and machine learning on chip design for cloud computing.
  • IoT Start-up Tracker: Focus on digital healthcare services offered by startups.

Cloud Computing:

  • Global Data Center Services & The State of the Cloud (Europe & Asia-Pacific): Market growth, trends, infrastructure, providers, and security aspects of cloud computing in these regions.
  • Maximizing Business Success with Cloud Solutions (Latin America): Utilizing cloud computing, AI, and data for business growth in Latin America.
  • North American Data Center Colocation Services: Growth trends, market size, and leasing options for colocation services in North America.

Customer Experience (CX):

  • Global CX Outsourcing Services: Trends, strategies, and solutions for outsourcing customer experience services.
  • CX Growth Opportunities in Healthcare & Retail: Improving customer experience in healthcare and retail industries.
  • Customer Experience Management: Growth opportunities in CX management services globally, in Latin America, and Asia-Pacific.
  • Growth Opportunities in CX Transformation: Strategies and opportunities for transforming customer experience across various sectors.
  • Important Foundational Lessons for Improving Customer Experience: Key learnings and best practices for enhancing customer experience.

Data & Security:

  • Cyberthreats & Data Protection: Impact of cyber threats on data protection industry growth.
  • The Current State of the Internet of Things: Evolution, fragmentation, and integration strategies for the IoT landscape.

Other:

  • Advancements in Contact Center Workforce Optimization: Trends in workforce optimization tools, AI integration, automation, and software innovations for contact centers.
  • AI: Global Megatrends and Ecosystem Growth Opportunities: Overall trends and growth opportunities in the global AI ecosystem.

Additional Observations:

  • Industry Focus: Many reports cater to specific industries, like healthcare, retail, and contact centers, highlighting the need for tailored CX strategies and technology adoption.
  • Regional Focus: Reports on cloud computing, data centers, and CX management services often have a regional focus (Europe, Latin America, Asia-Pacific, North America), indicating the importance of understanding market nuances in different parts of the world.
  • Convergence of Technologies: Several topics showcase the increasing integration of technologies like AI, cloud computing, and data analytics to drive business growth and improve customer experience.
  • Security & Privacy Concerns: The focus on data protection alongside data-driven growth opportunities emphasizes the growing need for robust cybersecurity solutions.

Potential Areas for Further Exploration:

  • Impact on Specific Jobs: How will these advancements impact specific jobs within different industries (e.g., retail contact centers, data centers)?

Sustainability Considerations: Are there any sustainability concerns associated with the development and deployment of these technologies (e.g., data center energy consumption)

For further information on Frost & Sullivan’s research or to speak to one of our team of growth experts about your company’s future growth needs please contact us.

  1. 26 May 2020  |  Asia Pacific  |  Market Research

    Thailand Data Center Services Market, Forecast to 2026

    OTT and CSP Participants are Expected to be the Key Drivers for the Revenue Growth of the Major Data Center Service Providers in the Country in 2019 as They Continue to Expand in the Region

    The data center market in Thailand is growing rapidly due to digital transformation initiatives implemented by the government and increasing data center adoption by small, medium, and large enterprises. Emerging disruptive technologies can transform the businesses of an enterprise digitally. Increase in the migration of over the top (OTT) and conte...

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  2. 22 May 2020  |  Asia Pacific  |  Market Research

    Asia-Pacific Network Security Market Q4 2019 Tracker

    Growing Attacks on Enterprise Networks, Regulatory Pressure and Demand for Next-Generation Network Security are Driving Growth in

    The APAC network security market saw a 11.4% growth in Q4 2019. The market is being driven mostly by the firewall segment which grew 14.0%. Top-three revenue contributors remain education, government, and BFSI sectors, with a combined contribution of 63.3% of market share. Healthcare, government, and manufacturing were the top growing verticals in ...

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  3. 15 May 2020  |  Asia Pacific  |  Frost Radar

    FROST RADAR™: Greater China Distributed Denial-of-Service Solutions Market, 2019

    Benchmarking Future Growth Potential

    Organizations today are increasingly reliant on internet services; network and web service availability are being prioritized to ensure customer satisfaction, long-term loyalty, and trust. The growing frequency of distributed denial-of-service (DDoS) attacks is driving organizations to spend more on solutions that help to protect networks, web serv...

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  4. 15 May 2020  |  Asia Pacific  |  Frost Radar

    FROST RADAR™: Greater China Web Application Firewall Solutions Market, 2019

    Benchmarking Future Growth Potential

    A web application firewall (WAF) is the basic security solution to ensure that websites and web applications remain available and secure at all times. The web application layer is critical for businesses on their digital transformation journeys, but it is also vulnerable to attack. A WAF solution helps to protect websites, web applications, and app...

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  5. 06 May 2020  |  Asia Pacific  |  Market Research

    Industry Guide to Cloud Workload Security in Asia-Pacific

    Increased Adoption of Public and Hybrid Cloud Technology Creates Strong Need for Cloud Workload Protection

    The trend of moving data storage to the cloud continued in 2019 due to the need for digital transformation among businesses. With cloud technology, businesses can shorten the time-to-market in developing products and services, optimize infrastructure, streamline and simplify processes, and thus enable overall cost reduction. The awareness of cl...

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  6. 29 Apr 2020  |  Asia Pacific  |  Market Research

    Australia and New Zealand (ANZ) Managed Security Services Market, Forecast to 2023

    Lack of Skilled Professionals and Compliance Pressure Drive MSS Adoption

    The Australian managed security services (MSS) market is growing at a steady pace, driven by greater cybersecurity outsourcing in the country. Australia has been the target of numerous, high-profile cyberattacks in recent years, which has spurred organizations into taking prompt action to secure their information technology (IT) and operational tec...

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  7. 29 Apr 2020  |  Asia Pacific  |  Market Research

    South Korean Managed Security Services Market, Forecast to 2023

    Lack of Skilled Professionals and Compliance Pressure Drive MSS Adoption

    The South Korean managed security services (MSS) market is mainly categorized into 2 service types: dispatch professionals to customer sites and monitoring from security operations centers (SOCs). Customer requests for a hybrid of both service types have increased with the growing adoption of security information and event management (SIEM) at the ...

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  8. 29 Apr 2020  |  Asia Pacific  |  Market Research

    Greater China Managed Security Services Market, Forecast to 2023

    Lack of Skilled Professionals and Compliance Pressure Drive MSS Adoption

    Cybersecurity compliance and guidance are key initiatives driving the Greater China managed security services (MSS) market. Local governments have placed more emphasis on cybersecurity, thereby raising awareness among both public and private sector enterprises in the region. In the face of tightening regulations, enterprises are increasingly seekin...

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  9. 29 Apr 2020  |  Asia Pacific  |  Market Research

    Asia-Pacific Managed Security Services Market, Forecast to 2023

    Lack of Skilled Professionals and Compliance Pressure Drive MSS Adoption

    The main pull factor toward the adoption of managed security services (MSS) in the Asia-Pacific (APAC) region is the growing threat landscape in cybersecurity. Over the years, it has become increasingly easy and profitable for threat actors to set up and initiate cyberattacks on businesses of all sizes. As per Frost & Sullivan estimates, cyberattac...

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  10. 29 Apr 2020  |  Asia Pacific  |  Market Research

    Japanese Managed Security Services Market, Forecast to 2023

    Lack of Skilled Professionals and Compliance Pressure Drive MSS Adoption

    The Japanese managed security services (MSS) market, recording a year-on-year (YoY) growth rate of 14.0Percentage in 2018, is the largest in the Asia-Pacific (APAC) region. There were several key market drivers in 2018: increased general information technology (IT) investment in Japanese enterprises for the 2020 Tokyo Olympic Games; Japanese enter...

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