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Information Technology
The global Information Technology industry is navigating a period of transformative change. The development of cloud computing solutions, advancements in artificial intelligence, and the increasing focus on cybersecurity are rapidly altering the industry landscape. To remain competitive and take advantage of new opportunities, businesses need access to up-to-date market research and insights.
Frost & Sullivan delivers comprehensive market research reports for the Information Technology sector, featuring detailed market forecasts, industry trend analyses, competitive benchmarks, and future growth opportunity assessments. Our reports are crafted by leading industry analysts using a robust methodology that combines both primary and secondary data sources....
Key Topics Covered:
Emerging Technologies:
- Generative AI (GenAI) for IoT: Integration of AI with the Internet of Things (IoT) for predictive maintenance, automation, data analytics, and smart solutions.
- Metaverse in Asia: Growth of the Metaverse and virtual reality technology in the Asian market.
- Blockchain Technology: Market trends, adoption, roadmap, and innovations in blockchain technology.
- Edge Data Centers: Growth opportunities in edge computing and decentralized data processing.
- Custom Silicon in Public Cloud: Impact of AI and machine learning on chip design for cloud computing.
- IoT Start-up Tracker: Focus on digital healthcare services offered by startups.
Cloud Computing:
- Global Data Center Services & The State of the Cloud (Europe & Asia-Pacific): Market growth, trends, infrastructure, providers, and security aspects of cloud computing in these regions.
- Maximizing Business Success with Cloud Solutions (Latin America): Utilizing cloud computing, AI, and data for business growth in Latin America.
- North American Data Center Colocation Services: Growth trends, market size, and leasing options for colocation services in North America.
Customer Experience (CX):
- Global CX Outsourcing Services: Trends, strategies, and solutions for outsourcing customer experience services.
- CX Growth Opportunities in Healthcare & Retail: Improving customer experience in healthcare and retail industries.
- Customer Experience Management: Growth opportunities in CX management services globally, in Latin America, and Asia-Pacific.
- Growth Opportunities in CX Transformation: Strategies and opportunities for transforming customer experience across various sectors.
- Important Foundational Lessons for Improving Customer Experience: Key learnings and best practices for enhancing customer experience.
Data & Security:
- Cyberthreats & Data Protection: Impact of cyber threats on data protection industry growth.
- The Current State of the Internet of Things: Evolution, fragmentation, and integration strategies for the IoT landscape.
Other:
- Advancements in Contact Center Workforce Optimization: Trends in workforce optimization tools, AI integration, automation, and software innovations for contact centers.
- AI: Global Megatrends and Ecosystem Growth Opportunities: Overall trends and growth opportunities in the global AI ecosystem.
Additional Observations:
- Industry Focus: Many reports cater to specific industries, like healthcare, retail, and contact centers, highlighting the need for tailored CX strategies and technology adoption.
- Regional Focus: Reports on cloud computing, data centers, and CX management services often have a regional focus (Europe, Latin America, Asia-Pacific, North America), indicating the importance of understanding market nuances in different parts of the world.
- Convergence of Technologies: Several topics showcase the increasing integration of technologies like AI, cloud computing, and data analytics to drive business growth and improve customer experience.
- Security & Privacy Concerns: The focus on data protection alongside data-driven growth opportunities emphasizes the growing need for robust cybersecurity solutions.
Potential Areas for Further Exploration:
- Impact on Specific Jobs: How will these advancements impact specific jobs within different industries (e.g., retail contact centers, data centers)?
Sustainability Considerations: Are there any sustainability concerns associated with the development and deployment of these technologies (e.g., data center energy consumption)
For further information on Frost & Sullivan’s research or to speak to one of our team of growth experts about your company’s future growth needs please contact us.
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09 May 2018 | Asia Pacific | Market Research
Vietnamese Contact Center Applications Market, Forecast to 2023
Still-developing IT Infrastructure Offers Plenty of Growth Opportunities
The Vietnamese contact center applications market size is estimated to grow from $4.0 million in 2016 to $5.6 million by 2023, at a Compound Annual Growth Rate (CAGR) of 5.1%. The research service covers the contact center applications market in Vietnam based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Respo...
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09 May 2018 | Asia Pacific | Market Research
Asia-Pacific Contact Center Applications Market, Forecast to 2023
Moderate Growth is Expected, as Investment Will Shift from Core Application Segments
The Asia-Pacific (APAC) contact center applications market size is estimated to grow from $647.1 million in 2016 to $733.1 million by 2023, at a Compound Annual Growth Rate (CAGR) of 1.8%. The research service covers the contact center applications market across 14 countries (Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zeala...
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19 Mar 2018 | Asia Pacific | Market Research
ASEAN and Taiwan Data Center Services Market, Forecast to 2023
Growth of Hyperscale Cloud Service Providers Driving Uptake of Outsourced Data Centers
Hyperscale cloud service providers have been key in driving the demand for data center services in the ASEAN and Taiwan (henceforth collectively referred to as “ASEAN”). For instance, some cloud vendors have begun promoting Malaysia as a country with rapid cloud adoption. Earlier in May 2017, Alibaba Cloud unveiled plans to open the first data cent...
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15 Mar 2018 | Asia Pacific | Market Research
Australia and New Zealand Hosted/ Cloud Contact Center Market Update, Forecast to 2023
Upswing in the Market, as Customer Awareness and Focus on Cost, Flexibility and Scalability Continue to Grow
Today, companies globally are challenged by the rapidly shifting market forces including the fast rate of innovation, change in technology landscape, increasing consumerization and changing economic scenarios. Firms are increasingly launching new and disruptive services in the market to differentiate themselves from the rest. On the other hand, end...
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14 Feb 2018 | Asia Pacific | Market Research
Japan Managed Security Services Market, Forecast to 2021
Pressure to Reduce Operational Costs Driving MSS Adoption
The Japanese MSS market grew by a healthy 14.8% on a year-on-year (YoY) basis. It was the largest market in APAC. The MSS market was driven by the increasing complicated and sophisticated cyber threats. Japanese enterprises needed support from security specialists given by MSS providers. This was owing to the limited knowledge of in-house IT engine...
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14 Feb 2018 | Asia Pacific | Market Research
South Korea Managed Security Services Market, Forecast to 2021
Pressure to Reduce Operational Costs Driving MSS Adoption
The South Korean MSS market witnessed a growth of 9.5% in 2016. The market saw a high demand from cloud MSS and hybrid MSS. Amazon Web Service (AWS) did business in the South Korean market, with support from leading local participants SK Infosec and AhnLab. As many customers are still using legacy solutions and not private cloud, the cloud MSS rema...
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27 Dec 2017 | Asia Pacific | Market Research
Malaysia Data Center Services Market, Forecast to 2023
Favorable Government Efforts in Developing Malaysia as a Data Center Hub Remain Key to Industry Growth
Hyperscale cloud service providers have been key in driving the demand for data center services in Malaysia, with more of these vendors identifying Malaysia as a country with rapid cloud adoption. For instance, earlier in May 2017, Alibaba Cloud announced its plans to open its first data center in Kuala Lumpur, increasing the company’s footprint to...
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09 Nov 2017 | Asia Pacific | Market Research
Australia Data Center Services Market, Forecast to 2023
Hyperscale Cloud Computing and Government Data Center Consolidation to Continue Stimulating Market Growth
Hyperscale public cloud service providers have been key in driving demand for data center services in Australia, particularly in the cities of Sydney and Melbourne. Many global public cloud providers (such as Amazon Web Services, Microsoft, Google) have significantly increased their uptake of wholesale data center capacities in recent years. Addit...
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28 Sep 2017 | Asia Pacific | Market Research
Singapore Data Center Market, Forecast to 2023
Hyperscale Cloud Computing Vendors Driving Strong Uptake of Leased Data Centers
Hyperscale cloud computing vendors driving strong uptake of leased data centers Hyperscale cloud service providers have been key in driving demand for data center services in Singapore, with many global public cloud providers (for example, Amazon Web Services, Microsoft, Google, and Alibaba Cloud) significantly increasing their uptake of data cente...
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28 Aug 2017 | Asia Pacific | Market Research
South Korea Distributed Denial of Service (DDoS) Solution Market, Forecast to 2021
Strong Requirement for Network Resilience and Concerns Over IoT Botnets Drive Market Growth
South Korean DDoS solution market witnessed a growth of 12.1% on a YoY basis and reached $28.7 million of vendor revenue in 2016. The rise of DDoS attacks in South Korea has helped to raise awareness among many businesses. Many vendors and service providers announced that South Korea was among the top 10 source countries of DDoS attacks. Though the...
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