IT Services and Applications

The most significant changes that IT brings to different processes and services in organizations are through new-age services and applications such as the cloud, M2M interactions, analytics, and data centers. These are transforming sectors such as Customer Relationship Management (CRM) and ERP, Enterprise Integration and Middleware Tools on a global scale.

Frost & Sullivan’s Information Technology research and consulting programs look at conventional and unconventional technologies, with specific focus on top-level potential disruptors such as cyber security, artificial intelligence, machine learning, and the Internet of Things. In the IT Services and applications market, we look at, among other segments:

  • CRM
  • ERP
  • Managed Network Services
  • Infrastructure Management
  • Managed Security Services

We work closely with the world’s largest IT firms and upcoming disruptive start-ups to predict macro and micro trends related to products, services, technology and business models that can define growth. Tailored, customized solutions provide clients with the best strategies for growth, supported by the right key data points researched to meet the client’s needs and the specific engagement. Our research spans broadly across the sector and provides deep insights into specific markets in the most significant areas of IT and the IT industry.

  1. 25 Nov 2022  |  Global  |  Market Outlook

    Internet of Things (IoT) Predictions Outlook

    Top 10 for 2023

    With 41.76 billion active IoT connected devices expected in 2023, IoT providers must be prepared to address growing demands across new verticals. Collaboration with ecosystem partners will be crucial as businesses enter a challenging and hectic digital phase. This study presents Frost & Sullivan’s predictions for the IoT industry in 2023. Thes...

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  2. 24 Nov 2022  |  Global  |  Market Research

    Global Artificial Intelligence Information Technology Services Growth Opportunities

    Artificial Intelligence Creates Future Growth Potential Across the Information Technology Services Industry

    This report examines the artificial intelligence (AI) information technology (IT) services sector. While still at a nascent stage, AI technologies are being adopted across industries globally to innovate business models, drive operational efficiencies, and create strategic differentiation. The COVID-19 pandemic has further accelerated the pace of d...

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  3. 18 Nov 2022  |  North America  |  Market Research

    Latin American Data Center Colocation Services Growth Opportunities

    Future Growth Potential Enhanced by Increasing Hyperscale Demand, Continuous Investments, and Enhanced Digital Transformation Initiatives Across the Region

    Data centers are the backbone of the digital economy. In today's digital world, enterprises and governments must rely on best-in-class data centers and digital infrastructure. Enterprises are increasingly outsourcing their data operations to third-party data center colocation service providers. Implementation of digital transformation initiatives,...

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  4. 18 Nov 2022  |  South Asia, Middle East & North Africa  |  Market Outlook

    ICT Market in the Middle East, Forecast to 2026

    Governments Are Leading Digital Growth

    The Middle East is one of the most dynamic information and communication technology (ICT) markets and has been consistently growing at a healthy rate. Saudi Arabia is the largest economy of the region, and it is on a path of significant economic transformation that will provide numerous ICT opportunities across industries. In the flourishing Saudi ...

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  5. 21 Oct 2022  |  North America  |  Market Research

    Automation and Artificial Intelligence Propel North American Mobile Field Service Management (FSM) Market

    Predictive Service, Mobile Access, Powerful Networks Drive Growth Opportunities

    Mobile field service management software solutions continue to be a popular area of digital investment, bringing real-time guidance to workers on the front line and providing valuable information and feedback to supervisory and administrative staff. For the purposes of this 2022 study, mobile field service management (FSM) applications are defin...

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  6. 17 Oct 2022  |  Global  |  Market Research

    NFTs and the Virtual Economy

    A Disruptive Technology Innovation that Serves as the Foundation for the Multibillion dollar Virtual Economy

    Non-fungible Tokens (NFTs) refer to unique and distinguishable digital assets stored on a distributed ledger/blockchain. Following the emergence of the bitcoin digital currency in early 2009, “colored coins” were coined by Yoni Assia in 2012; these were small parts of bitcoins that represented assets, primarily digital collectibles, and were th...

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  7. 27 Sep 2022  |  Asia Pacific  |  Market Research

    Southeast Asian Data Center Colocation Services Growth Opportunities

    Hyperscale Demand from Public Cloud Service Providers and OTT/Content Media Service Providers Spurs Market Growth

    Southeast Asia is an important data center colocation services market in Asia-Pacific. The market will continue growing with the increasing implementation of digital transformation initiatives, favorable government policies, business-friendly environment, and sub-marine cable connectivity projects. Enterprises shifting focus to disruptive technolog...

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  8. 09 Sep 2022  |  Latin America  |  Market Research

    Growth Opportunities for Telcos in Brazilian ICT Services

    Technology Services Continue to Gain Share in the Enterprise Segment

    This Frost & Sullivan research service offers an analysis of the information and communications technology (ICT) services market, providing market sizing and forecasts by service, in terms of revenue. Frost & Sullivan presents an in-depth analysis of the following markets: fixed telephony, enterprise data communications, fixed broadband, pay-TV, mo...

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  9. 06 Sep 2022  |  Global  |  Market Research

    Growth and Sustainability Imperatives Drive IT Circularity in the Data Center Environment

    Future Growth Potential of New Services to Meet IT Circular Logistics, Data, and Life Cycle Management Requirements

    The circular economy (CE) is a framework with efficiency at its core (do more with less), aiming to decouple economic activity from the consumption of finite resources. In IT, the data center environment is transforming the CE framework into different in-house capabilities and services that third-party companies offer. These capabilities and servic...

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  10. 26 Aug 2022  |  Global  |  Market Research

    Conversational AI Landscape Expands Beyond Customer Experience

    Future Growth Potential of Conversational AI Solutions

    Conversational AI solutions are the most common way of interacting with customers/employees. Integrating artificial intelligence (AI) enabled businesses to gain a newer level of customer/employee insights while enriching their experiences and managing business operations. Further, increasing demand for customized personal experiences encouraged con...

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