IT Services and Applications

The most significant changes that IT brings to different processes and services in organizations are through new-age services and applications such as the cloud, M2M interactions, analytics, and data centers. These are transforming sectors such as Customer Relationship Management (CRM) and ERP, Enterprise Integration and Middleware Tools on a global scale.

Frost & Sullivan’s Information Technology research and consulting programs look at conventional and unconventional technologies, with specific focus on top-level potential disruptors such as cyber security, artificial intelligence, machine learning, and the Internet of Things. In the IT Services and applications market, we look at, among other segments:

  • CRM
  • ERP
  • Managed Network Services
  • Infrastructure Management
  • Managed Security Services

We work closely with the world’s largest IT firms and upcoming disruptive start-ups to predict macro and micro trends related to products, services, technology and business models that can define growth. Tailored, customized solutions provide clients with the best strategies for growth, supported by the right key data points researched to meet the client’s needs and the specific engagement. Our research spans broadly across the sector and provides deep insights into specific markets in the most significant areas of IT and the IT industry.

  1. 28 Nov 2023  |  Global  |  Customer Research

    The State of the Cloud: Leveraging Cloud Computing, AI, and Data for Business Success

    Frost & Sullivan Global Cloud Survey 2023 Highlights

    According to business respondents to the 2023 Frost & Sullivan Global Cloud User survey, cloud and artificial intelligence (AI) represent the most critical aspects of digital transformation. As such, companies continue to build hybrid, multicloud environments to support strategic business goals, such as revenue growth, rapid response to market dema...

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  2. 27 Nov 2023  |  Global  |  Frost Radar

    Frost Radar™: Internet of Things Managed Connectivity Platforms, 2023

    A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

    The internet of things (IoT) ecosystem comprises hardware, software/application/platform, professional services, managed services, and connectivity market participants. The hardware component encompasses physical devices the tangible and deployable elements of IoT solutions including chipsets, connectivity modules, SIM cards, and the devices themse...

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  3. 05 Jun 2023  |  Global  |  Market Research

    Internet of Things (IoT) Start-up Tracker—Payments

    Disruptive Technologies and Strategies are Enabling Contactless and Frictionless Payments

    This Internet of Things (IoT) start-up tracker focuses on the payments segment in the banking and financial services industry. It is a resource to help ecosystem participants identify solution providers with offerings that address industry challenges. It takes a close look at the IoT start-ups and niche players that can transform processes in payme...

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  4. 16 May 2023  |  Global  |  Frost Radar

    Frost Radar™: Insurtech Risk Assessment and Analytics, 2023

    A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

    Insurtech risk assessment and analytics has grown because of the digitization of the insurance industry and the demand for online insurance products and secure data management. Companies in this segment leverage artificial intelligence (AI), machine learning (ML), and big data analytics to provide insurers with more accurate and actionable risk...

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  5. 24 Apr 2023  |  Global  |  Market Research

    Global Growth Opportunities for Telecommunications Service Providers in Artificial Intelligence (AI)

    AI Enables Enhanced Business Operations, Data Monetization, and Service Customization to Support Growth

    In this report, Frost & Sullivan examines the role of AI in the telecommunications services industry. Due to declining revenue from core telecom services, telecommunications service providers (telcos) are broadening their operations and leveraging AI to transform telecom services and create significant business value. We identify telcos using A...

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  6. 23 Feb 2023  |  Global  |  Market Research

    IoT Start-up Tracker— Digital Banking and Financial Services Growth Opportunities

    Digital Banking to Support the Future Growth Potential of IoT Platforms

    The banking and financial services industry is increasingly focused on reducing cost and increasing efficiency and profitability. This Internet of things (IoT) start-up tracker helps participants in the digital banking and financial services ecosystem identify solution providers with offerings that address industry challenges. The start-up tracker ...

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  7. 02 Feb 2023  |  Global  |  Customer Research

    Global AI Maturity Survey

    Results of the 2022 Frost & Sullivan Global AI Survey

    AI holds the potential to deliver significant benefits to economies and societies—from enabling new business models and driving operational efficiencies to providing accurate predictive outcomes. As AI technology implementation shifts gears—from the proof-of-concept stage to enterprise deployment—failing to implement an enterprise-wide AI strategy ...

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  8. 30 Jan 2023  |  Global  |  Customer Research

    Global State of AI, 2022

    Highlights from the 2022 Frost & Sullivan Global AI Survey

    About 87% of enterprises believe that artificial intelligence (AI) and machine learning (ML) are important in achieving business goals centered around growing revenue, increasing operational efficiency, and boosting customer experience. However, where are global organizations in this journey and what are their adoption drivers and restraints This F...

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