IT Services and Applications

The most significant changes that IT brings to different processes and services in organizations are through new-age services and applications such as the cloud, M2M interactions, analytics, and data centers. These are transforming sectors such as Customer Relationship Management (CRM) and ERP, Enterprise Integration and Middleware Tools on a global scale.

Frost & Sullivan’s Information Technology research and consulting programs look at conventional and unconventional technologies, with specific focus on top-level potential disruptors such as cyber security, artificial intelligence, machine learning, and the Internet of Things. In the IT Services and applications market, we look at, among other segments:

  • CRM
  • ERP
  • Managed Network Services
  • Infrastructure Management
  • Managed Security Services

We work closely with the world’s largest IT firms and upcoming disruptive start-ups to predict macro and micro trends related to products, services, technology and business models that can define growth. Tailored, customized solutions provide clients with the best strategies for growth, supported by the right key data points researched to meet the client’s needs and the specific engagement. Our research spans broadly across the sector and provides deep insights into specific markets in the most significant areas of IT and the IT industry.

  1. 11 Jul 2019  |  North America  |  Frost Radar

    Frost Radar in the Media Content Delivery Networks Market

    A Measurement System to Spark Companies 2 Action (C2A) - Innovation that Fuels New Deal Flow and Growth Pipelines

    Frost & Sullivan defines CDN providers as companies that offer service-based technology and products that enable the delivery of content from their servers to the end user on the public Internet CDN vendors largely have proprietary infrastructure and use a combination of servers, network routing, and intelligent software to enable the delivery of c...

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  2. 05 Jul 2019  |  North America  |  Market Research

    North American Mobile Forms Market, 2019

    New Strategies, Target Markets, and Growth Potential

    This study examines the North American standalone mobile forms market. Leading providers are profiled. In addition, market trends and issues, drivers and challenges, the competitive landscape, and potential growth opportunities are defined and discussed. Mobile digital forms remain a key entry point for companies that want to embark on the digita...

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  3. 28 Jun 2019  |  Global  |  Technology Research

    Convergence of AI and AR: Transforming the Future of Business Applications

    An overview on how AI+AR is Impacting Customer Experience and the Way Businesses Work

    The convergence of artificial intelligence and augmented reality is transforming business applications and is likely to have a profound impact on customer experience and the way businesses work. Computer vision, an artificial intelligence technology, allows computers to understand the objects seen through cameras, which are identified and labeled u...

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  4. 28 Jun 2019  |  Global  |  Technology Research

    Cognitive Process Automation: AI Enabling Next Generation RPA Applications

    How Cognitive Automation is Shaping the Future of Businesses Globally?

    In a connected world, customers across industries are looking for faster and more efficient ways to connect with brands. Companies at the same time are trying to cut manual processes and to automate menial and repetitive tasks in order to reduce their labor costs and to inculcate more efficiency into their business processes. Robotic process automa...

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  5. 07 Jun 2019  |  Global  |  Market Research

    Smart Home Insurance—Role of Emerging Technologies, 2019

    New Business Models and Enhanced Customer Engagement Critical for Insurers to Retain Relevance and Competitiveness

    Consumers' interest in connected devices has been one of the significant drivers of innovation in the sector. Over the years, as the cost of sensors declined, the number of IoT-enabled devices has increased steadily and they have become more affordable and viable. However, consumers continue to be wary about data privacy and sharing. The applicati...

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  6. 30 Apr 2019  |  North America  |  Market Research

    North American Enterprise BYOD Solutions Market, 2019

    Customer Demands, Market Leaders and Growth Opportunities

    This study examines the North American Enterprise BYOD solutions market. Key wireless carrier providers are profiled. Trends and issues, drivers and challenges, the competitive landscape, and potential growth opportunities are defined and discussed. Relevant results from the 2018 Frost & Sullivan Mobile Business Solutions Survey of U.S. and Canadia...

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  7. 10 Apr 2019  |  North America  |  Strategic Forecasting

    In Search of the Edge - Demystifying Edge Compute Infrastructure

    The edge appears to be everywhere these days. Industry pundits and vendors talk about edge computing and edge networking, edge devices, and edge security. But what are we all talking about? Definitions of “the edge” bring to mind the fable about the blind men describing an elephant. Each description reflects the provider’s limited perspecti...

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  8. 02 Apr 2019  |  Global  |  Market Research

    Global Next Wave Technology Disruptors, 2018

    Uncovering the Technologies that will Transform Vertical Markets and Society

    In H1 2018, Frost & Sullivan’s ICT team conducted a small-scale survey of thought leaders from around the world to seek opinion on the technologies that will have a profound transformative impact on existing industry dynamics, value chains, and business models across multiple vertical markets in the next 10 years. Survey respondents came from tw...

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  9. 18 Mar 2019  |  North America  |  Market Research

    Global Internet of Things Policies, 2018

    Innovative Benchmarking Index for 11 IoT Markets—ASEAN Countries Must Harmonize Their Data Privacy, Cross-Border Transfer, and Security Protocols or Risk Being Left Behind Global Competitors

    The Internet of Things (IoT) has been introduced to solve a variety of business challenges faced by enterprises in the following categories: 1) visibility and insights, 2) optimization of business processes, 3) tracking of assets, 4) monitoring of assets and environment, 5) improved customer engagement, 6) enabling new services, 7) enabling new bus...

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  10. 07 Mar 2019  |  North America  |  Strategic Forecasting

    Intelligent Cloud Management - Improving the Business Experience Using Analytics and AI

    Most enterprises don’t have the time, interest or skill to continually monitor their cloud environments for efficiency—for example, to ensure that their instance sizes are adequate as application usage fluctuates; that they aren’t running idle virtual machines (VMs); or that they aren’t paying more than they need to. To help customers optim...

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