IT Services and Applications

The most significant changes that IT brings to different processes and services in organizations are through new-age services and applications such as the cloud, M2M interactions, analytics, and data centers. These are transforming sectors such as Customer Relationship Management (CRM) and ERP, Enterprise Integration and Middleware Tools on a global scale.

Frost & Sullivan’s Information Technology research and consulting programs look at conventional and unconventional technologies, with specific focus on top-level potential disruptors such as cyber security, artificial intelligence, machine learning, and the Internet of Things. In the IT Services and applications market, we look at, among other segments:

  • CRM
  • ERP
  • Managed Network Services
  • Infrastructure Management
  • Managed Security Services

We work closely with the world’s largest IT firms and upcoming disruptive start-ups to predict macro and micro trends related to products, services, technology and business models that can define growth. Tailored, customized solutions provide clients with the best strategies for growth, supported by the right key data points researched to meet the client’s needs and the specific engagement. Our research spans broadly across the sector and provides deep insights into specific markets in the most significant areas of IT and the IT industry.

  1. 29 May 2025  |  Global  |  Customer Research

    State of the Cloud 2024 - Small Businesses

    Continuing the Digitalization Journey

    Small businesses (10-99 employees) perceive the cloud as essential to success. While they lag behind larger enterprises in technology adoption, they plan to invest in technologies such as AI/ML, cloud, and automation to achieve their business goals. In the 2024 Frost & Sullivan Global Cloud Decision-Maker survey, small business respondents shared t...

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  2. 26 May 2025  |  Global  |  Customer Research

    Global State of AI, 2025

    Highlights and Growth Opportunities from a 2024, Frost & Sullivan Survey of IT and Business Decision-Makers

    Enterprise awareness and adoption of artificial intelligence (AI) have accelerated significantly worldwide. Advances in AI technologies, combined with increased accessibility, are enabling businesses to integrate AI seamlessly into their operations. Nearly 90% of IT and business decision-makers recognize AI and machine learning as critical to achie...

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  3. 13 May 2025  |  Global  |  Market Research

    Mobile World Congress, 2025, Seven Key Takeaways

    With AI at Center Stage, Emerging Opportunities in Edge AI, AIoT, and GenAIoT Unfold

    The convergence of disruptive technologies—particularly Artificial Intelligence (AI), Generative Artificial Intelligence (GenAI), fifth-generation wireless (5G), Internet of Things (IoT), and edge computing—drives growth, innovation, and transformational leadership. The Mobile World Congress (MWC) theme for 2025, "Converge. Connect. Create." unders...

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  4. 06 May 2025  |  Global  |  Customer Research

    Global AI Maturity Assessment, 2025

    Amid Growing Awareness, Enterprises Strengthen AI Foundations

    Artificial intelligence (AI) has the potential to deliver substantial benefits to both economies and societies. As organizations shift AI technology implementation from the proof-of-concept stage to enterprise deployment, employing an enterprise-wide strategy and roadmap is crucial to prevent delays. Therefore, it is important to analyze organizati...

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  5. 02 May 2025  |  Global  |  Frost Radar

    Frost Radar™: Managed Cloud Services, 2025

    A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

    Frost & Sullivan defines managed services as subscription-based services in which a third-party provider contributes technology, infrastructure, and expertise; the enterprise and provider generally share control and oversight of application performance. Early managed services allowed enterprises to offload routine management tasks, but today’s comp...

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  6. 04 Apr 2025  |  Global  |  Frost Radar

    Frost Radar™: Hybrid Cloud Storage, 2025

    A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

    Business requires modern data storage solutions that manage costs, ensure consistent performance, and support corporate sustainability goals. To unify, manage, and secure voluminous enterprise data for use in data-heavy applications, such as AI, savvy businesses are turning to hybrid cloud storage solutions. The hybrid cloud storage market is in th...

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  7. 31 Mar 2025  |  Global  |  Market Research

    Global Artificial Intelligence Information Technology Services Growth Opportunities

    IT Service Providers are Playing an Important Role in Accelerating AI Deployments

    The Global Artificial Intelligence Information Technology Services Growth Opportunities study provides a comprehensive analysis of the current landscape and the future prospects of AI IT services worldwide. It draws on insights from a recent enterprise decision-maker survey and identifies key drivers and restraints shaping the industry globally.Str...

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  8. 17 Mar 2025  |  Global  |  Market Outlook

    Top 10 Growth Opportunities in IoT and Edge, 2025

    GenAI, Security, 5G Private Edge, and IoT Wireless Connectivity Create Opportunities for IoT Vendors and ICT Providers

    Frost & Sullivan’s global IoT and Edge predictions for 2025 are based on insights gathered from our regional research teams. The contributions from research analysts leverage the extensive Frost & Sullivan knowledge base alongside both primary and secondary research.The report identifies the top 10 growth opportunities for 2025, encompassing analys...

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  9. 21 Feb 2025  |  Global  |  Technology Research

    Growth Opportunities in Blockchain, Predictive Analytics, IoT, Computer Vision, Generative AI, Cloud Computing, and No-Code Development

    IT, Computing and Communications Technology Opportunity Engine

    This edition of IT, Computing and Communications (ITCC) Technology Opportunity Engine (TOE) explores significant advancements in IT and computing, focusing on enterprise solutions driving digital transformation across industries. It highlights a unified platform enhancing B2B data integration with real-time monitoring and automation, a database man...

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  10. 18 Feb 2025  |  Global  |  Market Outlook

    Top 10 Growth Opportunities in Cloud, 2025

    AI, Data Protection, and Sustainability Goals Drive Provider and Enterprise Investments

    In 2025, organizations across all industries and geographies are focused on artificial intelligence (AI): specifically, how to reap the benefits while minimizing risks. The rapid evolution of AI technologies is driving investment throughout the stack: in infrastructure, processing and storage, data frameworks, cybersecurity, and AI-infused applic...

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