IT Services and Applications Market Research Reports

The most significant changes that IT brings to different processes and services in organizations are through new-age services and applications such as the cloud, M2M interactions, analytics, and data centers. These are transforming sectors such as Customer Relationship Management (CRM) and ERP, Enterprise Integration and Middleware Tools on a global scale.

Frost & Sullivan’s Information Technology research and consulting programs look at conventional and unconventional technologies, with specific focus on top-level potential disruptors such as cyber security, artificial intelligence, machine learning, and the Internet of Things. In the IT Services and applications market, we look at, among other segments:

  • CRM
  • ERP
  • Managed Network Services
  • Infrastructure Management
  • Managed Security Services

We work closely with the world’s largest IT firms and upcoming disruptive start-ups to predict macro and micro trends related to products, services, technology and business models that can define growth. Tailored, customized solutions provide clients with the best strategies for growth, supported by the right key data points researched to meet the client’s needs and the specific engagement. Our research spans broadly across the sector and provides deep insights into specific markets in the most significant areas of IT and the IT industry.

  1. 07 Jun 2019  |  Global  |  Market Research

    Smart Home Insurance—Role of Emerging Technologies, 2019

    New Business Models and Enhanced Customer Engagement Critical for Insurers to Retain Relevance and Competitiveness

    Consumers' interest in connected devices has been one of the significant drivers of innovation in the sector. Over the years, as the cost of sensors declined, the number of IoT-enabled devices has increased steadily and they have become more affordable and viable. However, consumers continue to be wary about data privacy and sharing. The applicati...

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  2. 06 May 2019  |  Asia Pacific  |  Market Research

    Asia-Pacific Internet of Things (IoT) Perspective, 2019

    Top 8 IoT Trends in Asia-Pacific

    Internet of Things (IoT) is no longer considered a hype-based concept. Instead, IoT deployment is finally making headway with both private and public sectors in various industries in the world, and in Asia-Pacific, in particular. The high level of interest in IoT is matched by the increasing readiness of companies and organisations in the region to...

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  3. 02 Apr 2019  |  Global  |  Market Research

    Global Next Wave Technology Disruptors, 2018

    Uncovering the Technologies that will Transform Vertical Markets and Society

    In H1 2018, Frost & Sullivan’s ICT team conducted a small-scale survey of thought leaders from around the world to seek opinion on the technologies that will have a profound transformative impact on existing industry dynamics, value chains, and business models across multiple vertical markets in the next 10 years. Survey respondents came from tw...

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  4. 29 Mar 2019  |  Asia Pacific  |  Market Research

    Asia-Pacific Industrial Internet of Things Security, 2018

    The Need for Cybersecurity Among Industrial Firms is Growing

    In an industrial set-up, various equipment's and components such as controllers, servers, remote terminals, monitoring equipment, and sensors are connected to the internet. Further, computer systems, applications, moving assets to the cloud or even remote facilities being connected to the Wide Area Network (WAN) require internet usage. All these ar...

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  5. 27 Mar 2019  |  Asia Pacific  |  Market Research

    Asia-Pacific Professional Security Services Market, Forecast to 2022

    Demand will Increase Due to Expanding Threat/Attack Surface

    C-level executives, board of directors, senior management, and other stakeholders want to get an insight into their enterprise’s cybersecurity risk management program. Enterprises can no longer deal with threats with their own in-house IT teams and need expert advice to protect against increasingly sophisticated threats. Thus, outsourcing to thir...

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  6. 06 Mar 2019  |  Global  |  Market Research

    Innovative Use Cases of IoT in the FMCG Sector

    Revenue-generating Business Models

    The FMCG sector in APAC comprises food retail and toiletries. Food retail dominates the sector with 94% share in terms of revenue. The APAC FMCG revenue in 2016 was $2,545 billion. The sector has been enjoying healthy growth, driven by higher spending power among the middle-income class and declining cost of production which was a result of commodi...

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  7. 11 Feb 2019  |  Global  |  Market Research

    Digital Transformation of the Future of Work, 2019

    The Convergence of IoT, Artificial Intelligence, Augmented Reality and Virtual Reality will Transform the Future of Work

    The convergence of technologies is reshaping the future of the workplace, workforce and work processes. Today, technologies with different applications and advantages are integrating with one another to maximize the benefits provided to users. Adoption of such technologies is therefore changing human behaviours in both the physical and virtual sp...

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  8. 05 Feb 2019  |  Africa  |  Market Research

    Cloud Market in West Africa, 2018–2019

    Appropriate Communication Infrastructure Development and Consumer Legislations Central to Growth in Cloud Services

    The study provides information about the cloud market in West Africa. Ghana and Nigeria are the countries that have been analyzed in great detail. According to Frost & Sullivan, the cloud services market in West Africa is in the early stages of development, with international brands dominating the supply side. Local ICT providers are positioning th...

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  9. 18 Jan 2019  |  Asia Pacific  |  Market Research

    Artificial Intelligence Applications and Use Cases in Asia-Pacific, 2018

    Transforming Services and Business Models with Penetration of AI Applications into Business Operations

    This research service provides an overview on Artificial Intelligence (AI) applications in the Asia-Pacific (APAC) market. It also includes an analysis of the different roles played by AI service providers and identifies the strategic imperatives for growth opportunities in this space. Artificial Intelligence is increasingly penetrating into all a...

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  10. 11 Jan 2019  |  South Asia, Middle East & North Africa  |  Market Research

    Middle East Mobile Payments Market

    Innovation is Driving the Adoption of Cashless Payments in GCC Countries

    Recent innovations in advanced information and communication technologies have enabled the digital transformation of financial services. As one of the fastest growing mobile network markets in the world, the Middle East represents an attractive opportunity for mobile-backed financial services solutions. The Gulf Cooperation Council (GCC) region has...

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