IT Services and Applications

The most significant changes that IT brings to different processes and services in organizations are through new-age services and applications such as the cloud, M2M interactions, analytics, and data centers. These are transforming sectors such as Customer Relationship Management (CRM) and ERP, Enterprise Integration and Middleware Tools on a global scale.

Frost & Sullivan’s Information Technology research and consulting programs look at conventional and unconventional technologies, with specific focus on top-level potential disruptors such as cyber security, artificial intelligence, machine learning, and the Internet of Things. In the IT Services and applications market, we look at, among other segments:

  • CRM
  • ERP
  • Managed Network Services
  • Infrastructure Management
  • Managed Security Services

We work closely with the world’s largest IT firms and upcoming disruptive start-ups to predict macro and micro trends related to products, services, technology and business models that can define growth. Tailored, customized solutions provide clients with the best strategies for growth, supported by the right key data points researched to meet the client’s needs and the specific engagement. Our research spans broadly across the sector and provides deep insights into specific markets in the most significant areas of IT and the IT industry.

  1. 07 Jul 2025  |  Global  |  Technology Research

    Top 10 Digital Technologies Impacting the Financial Sector

    Next-gen Tech Trends: Applications and Impact on the Finance Sector

    Digital transformation in the financial sector is accelerating, driven by technological advancements, evolving customer expectations, regulatory changes, and the need for greater efficiency and security.Artificial intelligence (AI) and machine learning (ML) are reshaping the sector by enabling predictive analytics, automation, and personalized expe...

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  2. 30 Jun 2025  |  Global  |  Technology Research

    Digital Technologies in the eCommerce Market

    Technology’s Impact on the Growth and Evolution of eCommerce After the COVID-19 Pandemic

    This study aims to investigate the transformative role of digital technologies in shaping the eCommerce landscape. eCommerce has drastically changed the way products are bought and sold. The study analyzes the impact of technologies such as AI/ML, AR/VR, and blockchain on various aspects of eCommerce operations.The study explores how these technolo...

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  3. 24 Jun 2025  |  Global  |  Market Research

    Global AI Megatrends, 2025

    Advancements, Such as Agentic AI, Are Driving Transformative Growth Opportunities

    AI has moved from being a standalone technology to a core building block that drives global business growth. Advancements in key AI technologies are happening at an exponential pace, constantly unlocking new capabilities and applications. AI adoption is becoming critical for global businesses to stay competitive and relevant. The rising adoption am...

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  4. 09 Jun 2025  |  Global  |  Technology Research

    Emerging AI Trends in the Renewable Energy Industry

    AI Developments are Transforming the Renewable Energy Industry

    Growing environmental concerns have intensified the focus on renewable energy. Organizations are making a conscious effort to adopt renewable sources, leading to rapid growth—a trend that is expected to continue. Stakeholders are increasingly turning to artificial intelligence (AI) to enhance both the generation and utilization of renewable energy....

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  5. 04 Jun 2025  |  Global  |  Market Research

    Strategic Insights—Intelligent Network Automation

    Integrated AI Automates and Transforms Network Functions

    Intelligent network automation is transforming the enterprise network infrastructure and how networks are managed and optimized. Network services industry participants are developing and integrating AI technologies to automate various network operation processes and tasks. Network operation and management are complex, and automated network function...

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  6. 30 May 2025  |  Global  |  Customer Research

    The Future of Multi-access Edge Computing: Decision-makers’ Insights and Strategic Priorities, 2025

    Highlights from the Annual Frost & Sullivan Global IT and Business Decision-makers Survey

    Frost & Sullivan's annual survey of IT and business decision-makers, now in its 15th year, aims to understand their perceptions, decisions, and purchasing behaviors. In 2024, Frost & Sullivan introduced a new set of questions focused on multi-access edge computing (MEC) to the yearly survey. The survey aims to understand respondents’ evolving organ...

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  7. 29 May 2025  |  Global  |  Customer Research

    State of the Cloud 2024 - Small Businesses

    Continuing the Digitalization Journey

    Small businesses (10-99 employees) perceive the cloud as essential to success. While they lag behind larger enterprises in technology adoption, they plan to invest in technologies such as AI/ML, cloud, and automation to achieve their business goals. In the 2024 Frost & Sullivan Global Cloud Decision-Maker survey, small business respondents shared t...

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  8. 26 May 2025  |  Global  |  Customer Research

    Global State of AI, 2025

    Highlights and Growth Opportunities from a 2024, Frost & Sullivan Survey of IT and Business Decision-Makers

    Enterprise awareness and adoption of artificial intelligence (AI) have accelerated significantly worldwide. Advances in AI technologies, combined with increased accessibility, are enabling businesses to integrate AI seamlessly into their operations. Nearly 90% of IT and business decision-makers recognize AI and machine learning as critical to achie...

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  9. 13 May 2025  |  Global  |  Market Research

    Mobile World Congress, 2025, Seven Key Takeaways

    With AI at Center Stage, Emerging Opportunities in Edge AI, AIoT, and GenAIoT Unfold

    The convergence of disruptive technologies—particularly Artificial Intelligence (AI), Generative Artificial Intelligence (GenAI), fifth-generation wireless (5G), Internet of Things (IoT), and edge computing—drives growth, innovation, and transformational leadership. The Mobile World Congress (MWC) theme for 2025, "Converge. Connect. Create." unders...

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  10. 06 May 2025  |  Global  |  Customer Research

    Global AI Maturity Assessment, 2025

    Amid Growing Awareness, Enterprises Strengthen AI Foundations

    Artificial intelligence (AI) has the potential to deliver substantial benefits to both economies and societies. As organizations shift AI technology implementation from the proof-of-concept stage to enterprise deployment, employing an enterprise-wide strategy and roadmap is crucial to prevent delays. Therefore, it is important to analyze organizati...

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