Unified Communications and Collaboration (UCC)
Businesses increasingly acknowledge the need to leverage advanced technologies to improve business agility and gain operational efficiencies. Long gone are the days when businesses relied solely on telephony and email to conduct their daily tasks. Today, businesses are deploying a broad array of communications and collaboration applications including telephony, email, voicemail and unified messaging, instant messaging (IM) and presence, audio, web and video conferencing, file sharing and white-boarding, mobility, social networking and more. New generations of business users are choosing more social and visual modes of collaboration accessible on the devices and interfaces of their choice, anywhere, anytime.
As businesses look to consolidate and more effectively manage their communications infrastructure, they are integrating multiple technologies and tools into unified communications and collaboration (UC&C) solutions powered by session management, virtualization, cloud architectures and software-defined networks. To ensure higher ROI and future-proof their technology investments, businesses are investing in best-of-breed, standards-based solutions that can be tightly integrated for greater end-user productivity and more efficient IT management.
The combination of dramatic demographic changes and accelerated technology evolution is creating demand for a new approach to IT and business communications. We are seeing a powerful shift in IT towards new cloud delivery models that enable more flexible and cost-effective technology management and consumption. Holistic digital transformation initiatives are driving business IT and communications towards a Social, Mobile, Collaborative Cloud future.
Organizations around the world—large and small—have never before faced a more complex environment in which to operate and compete successfully. Vendors, service providers, channel partners and end users alike need information, advice and guidance to help them chart their course through this turbulent transition to a competitive advantage powered by advanced communication and collaboration technologies. With analysts covering all aspects of the UC&C technology stack, including infrastructure, applications, services and end-user devices, Frost & Sullivan is uniquely positioned to provide comprehensive coverage with a global perspective for all value-chain participants.
Frost & Sullivan’s UC&C team provides the following benefits to vendors, service providers, channel partners, and end-user organizations:
Extensive back catalogue of research in the majority of UC&C market sectors, as follows:
- Services: UCaaS, CPaaS, Managed UC Services, Audio, Web, Video Conferencing Services, VoIP Access and SIP Trunking
- Applications: UC Applications, Mobile UC, Web Conferencing, Web/Virtual Events, Social Media, Desktop Video, Content Collaboration, Team Collaboration
- Endpoints: Desk Phones, Soft Phones, Mobile Clients, Audio and Video Conferencing Endpoints, Professional and Consumer Headsets, Microphones
- Platforms & Infrastructure: Enterprise Telephony, VM/UM, IM/Presence, Video Conferencing Infrastructure, Media Gateways, SBC, VDI
- Technology: API, VoIP, SIP, WebRTC, Virtualization, SDN, Video
Comprehensive global coverage with local expertise in all major world regions
Experienced and expert team of analysts with decades of experience in the communications and collaboration industry
Accurate market forecasts and market share analysis coupled with thought leadership perspective on major industry trends
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21 May 2020  |  Europe
Growth Opportunities in the European Hosted IP Telephony and UCaaS Market, Forecast to 2026
COVID-19 Softens Growth Rates, Creates New Use Cases
This study provides an in-depth analysis of the European hosted IP telephony and UCaaS market, including a forecast of installed users, average prices and provider revenue until 2026. The study discusses the impact of the COVID-19 epidemic and the resulting economic hardship on services adoption and provider growth strategies. Furthermore, this stu...
$4,950.00 -
09 Nov 2018  |  Europe
European Hosted IP Telephony and UCaaS Market, Forecast to 2024
Competitor Repositioning Creates Disruption and Opportunities
The European hosted Internet Protocol (IP) telephony and unified communications as a service (UCaaS) market continues on a strong growth trajectory that is creating value for businesses and growth opportunities for service providers. Continued Integrated Services Digital Network (ISDN) decommissioning is creating opportunities to move businesses to...
$4,950.00 -
30 Jun 2016  |  Europe
EMEA Video Conferencing Endpoints and Infrastructure Market
This market analysis research provides market sizing, segmentation, and forecasts for the video conferencing endpoints and infrastructure market in EMEA. Country/sub-region breakouts are provided for the UK, Germany, France, Benelux, Nordics, Spain, Italy, Rest of Europe, and Middle East and Africa regions. The study also provides market shares for...
$4,950.00 -
16 Jun 2016  |  Asia Pacific
Asia-Pacific Enterprise Video Endpoints and Infrastructure Market 2016 Update
Product Enhancement in Hybrid Environment is Key to Success
Scope of the report The research report includes the following segments: Product scope: Enterprise Video Endpoints and Infrastructure. Endpoints segment includes multi-codec system, single-codec system, and executive desktop system. Infrastructure segment includes MCUs, gateways, gatekeepers, and management tools. Geographic scope: Asia-Pacific En...
$15,000.00 -
02 Feb 2016  |  Asia Pacific
Asia-Pacific Video Conferencing Endpoints and Infrastructure Market, Update and Forecast to 2021
Market to Remain Flat as Growth Shifts to Cloud- and Software-based Solutions
This research service updates the current status of and analyzes the future trends in the Asia-Pacific video conferencing endpoints and infrastructure market. The analysis is based on the video conferencing endpoints and the infrastructure segments. The study covers the competitive structure and provides market share analysis. Market trends indicat...
$10,000.00 -
25 Nov 2015  |  Asia Pacific
Asia-Pacific Conferencing Services Market - 2015 Update
Mobility and Cloud Driving Adoption
The research service analyzes current and future trends in the Asia-Pacific conferencing services market. The analysis is based on three service segments - audio, video, and web conferencing services. The study discusses the impact of various drivers and restraints on the market. It covers the competitive structure and provides market share analysi...
$10,000.00 -
29 Oct 2015  |  Asia Pacific
Session Initiation Protocol Trunking Adoption in Asia-Pacific
Traditional Telephony Systems and Security Hinder SIP Adoption
The SIP trunking services market in Asia-Pacific is warming up and creating opportunities for service providers, SBC vendors, and UC vendors. This study explores the market drivers and restraints, awareness levels, adoption levels, and availability of SIP trunks across the region. One chapter presents the go-to-market strategy adopted by various SI...
$1,500.00 -
03 Jul 2015  |  Asia Pacific
Analysis of the Asia-Pacific SIP Phone Market
SIP Phones will Drive the Next Wave of Growth for the Enterprise Communication Market
This Market Insight lists growth drivers and restraints for the Asia-Pacific SIP phone market and provides revenue and unit shipment forecasts through 2020. It looks at regional trends that will affect adoption and analyzes growth opportunities. The study breaks down the unit shipment shares of top market participants and provides a competitive ana...
$1,500.00 -
23 Jun 2015  |  Europe
EMEA Conferencing Services Market
Need for Smarter and Cost-effective Collaboration Solutions Drives Growth
This market analysis research provides market sizing, segmentation, and forecasts for conferencing/collaboration services in EMEA. The conferencing segments covered are: audio conferencing services, hosted web conferencing services, hosted video conferencing services, and managed video conferencing services. Country/sub-region breakouts are provide...
$4,950.00 -
01 Apr 2015  |  Europe
How Conferencing Vendors are Remaining Relevant amid Market Pressure
Need for Complementary Services Drives Mergers and Acquisitions
The conferencing market is at a declining stage and is characterized by dipping price points and declining demand for stand-alone conferencing. There is a growing need for integrated solutions from the enterprise communication architecture and service standpoint. This study explores the growth opportunities available for conferencing vendors by ana...
$1,500.00