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Companies are Shifting their Focus to Cloud-based Contact Center Solutions
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Important companies have started to make significant investments in hosted and cloud contact center solutions. Other companies, however, have not yet witnessed the adoption of this new technology in the region, and continue to use on-premises solutions. This study covers the Latin American contact center systems market (Mexico, Brazil, Central America and the Caribbean, the Andean Region, and the Southern Cone), which experienced moderate growth in 2013 due to the retraction shown by key market participants. The research methodology was based on primary and secondary research on the most important market competitors. The study includes forecasts and market shares by product and region, drivers and restraints, and key takeaways. The base year for the study is 2013, while forecasts reach 2018.
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