North American Businesses Evaluate Mobile Workforce Management Solutions

North American Businesses Evaluate Mobile Workforce Management Solutions

2016 Customer Feedback Signals Growth Market

RELEASE DATE
06-Sep-2016
REGION
North America
Research Code: 9ABE-00-27-00-00
SKU: TE03632-NA-MR_18942

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SKU
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Description

Mobile workforce management solutions (also known as mobile field service management) enable the remote service employee to receive and transmit work-related information on a real-time basis via his or her mobile device--smartphone, tablet, ruggedized mobile computing device. MWM-specific responses to the 2016 Frost & Sullivan Mobile Enterprise Applications survey, an annual survey of 313 North American businesses, are explored in this market insight. Specific responses regarding MWM deployments, preferences, and plans are summarized and analyzed. Customer satisfaction levels, specific business impacts, and adoption barriers around mobile workforce management are also tabulated and discussed.

Table of Contents

Key Findings

Key Findings (continued)

2016 Mobile Enterprise Applications Survey

2016 Mobile Enterprise Applications Survey (continued)

Mobile Worker Applications—Current Deployment Levels in the North American Business Sector

Mobile Worker Applications—Current Deployment Levels by Company Size

Mobile Worker Applications—Current Deployment Levels by Country

Mobile Worker Applications—Planned New Deployments During 2016–2017

Mobile Worker Applications—Planned New Deployments by Company Size

Mobile Worker Applications—Planned New Deployment Levels by Country

Mobile Worker Applications Discussion

Current Mobile Workforce Management Solution Deployment Plans in the North American Business Sector

Current Mobile Workforce Management Solution Deployment Plans by Company Size

Current Mobile Workforce Management Solution Deployment Plans by Country

Deployment Plans Discussion

Deployment Plans Discussion (continued)

Current and Planned Implementations

Barriers to Mobile Workforce Management Implementation for Disinterested Businesses

MWM Implementation Barriers for Disinterested Businesses by Country and Company Size

Barriers to Mobile Workforce Management Implementation for “Planners”

MWM Implementation Barriers for Planners by Country and Company Size

MWM Implementation Barriers Discussion

Degree of Mobile Workforce Management Implementation Complexity

Degree of Mobile Workforce Management Implementation Complexity by Country

Degree of Mobile Workforce Management Implementation Complexity by Company Size

Implementation Complexity Discussion

Mobile Devices Used with Mobile Workforce Management Solutions

Current User Satisfaction with Mobile Workforce Management Solutions

Mobile Workforce Management Customer Satisfaction by Country

Mobile Workforce Management Customer Satisfaction by Company Size

Customer Satisfaction Discussion

Top Mobile Workforce Management Business Impacts

Top Mobile Workforce Management Business Impacts by Country and Company Size

Business Impacts Discussion

“Best” Mobile Workforce Management Brand

Preferred Strategic Mobility Partners

Preferred Mobility Partners by Company Size

Preferred Mobile Applications Partner Discussion

Mobile Applications Partner Selection Criteria

Mobile Applications Partner Selection Criteria, 2015 versus 2016 Rankings

Mobility Partner Selection Criteria by Company Size

Mobility Partner Selection Criteria Discussion

The Last Word

Legal Disclaimer

The Frost & Sullivan Story

Value Proposition: Future of Your Company & Career

Global Perspective

Industry Convergence

360º Research Perspective

Implementation Excellence

Our Blue Ocean Strategy

Mobile workforce management solutions (also known as mobile field service management) enable the remote service employee to receive and transmit work-related information on a real-time basis via his or her mobile device--smartphone, tablet, ruggedized mobile computing device. MWM-specific responses to the 2016 Frost & Sullivan Mobile Enterprise Applications survey, an annual survey of 313 North American businesses, are explored in this market insight. Specific responses regarding MWM deployments, preferences, and plans are summarized and analyzed. Customer satisfaction levels, specific business impacts, and adoption barriers around mobile workforce management are also tabulated and discussed.
More Information
No Index No
Podcast No
Author Jeanine Sterling
Industries Telecom
WIP Number 9ABE-00-27-00-00
Is Prebook No