North American Businesses Evaluate Mobile Workforce Management Solutions

2016 Customer Feedback Signals Growth Market

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Mobile workforce management solutions (also known as mobile field service management) enable the remote service employee to receive and transmit work-related information on a real-time basis via his or her mobile device--smartphone, tablet, ruggedized mobile computing device. MWM-specific responses to the 2016 Frost & Sullivan Mobile Enterprise Applications survey, an annual survey of 313 North American businesses, are explored in this market insight. Specific responses regarding MWM deployments, preferences, and plans are summarized and analyzed. Customer satisfaction levels, specific business impacts, and adoption barriers around mobile workforce management are also tabulated and discussed.

Table of Contents

North American Businesses Evaluate Mobile Workforce Management SolutionsExecutive SummaryKey FindingsKey Findings (continued)2016 Survey Design2016 Mobile Enterprise Applications Survey2016 Mobile Enterprise Applications Survey (continued)A Macro View of the North American Mobile Worker App MarketMobile Worker Applications—Current Deployment Levels in the North American Business SectorMobile Worker Applications—Current Deployment Levels by Company SizeMobile Worker Applications—Current Deployment Levels by CountryMobile Worker Applications—Planned New Deployments During 2016–2017Mobile Worker Applications—Planned New Deployments by Company SizeMobile Worker Applications—Planned New Deployment Levels by CountryMobile Worker Applications DiscussionCurrent and Planned Deployment of Mobile Workforce Management SolutionsCurrent Mobile Workforce Management Solution Deployment Plans in the North American Business SectorCurrent Mobile Workforce Management Solution Deployment Plans by Company SizeCurrent Mobile Workforce Management Solution Deployment Plans by CountryDeployment Plans DiscussionDeployment Plans Discussion (continued)Current and Planned ImplementationsMobile Workforce Management Implementation BarriersBarriers to Mobile Workforce Management Implementation for Disinterested BusinessesMWM Implementation Barriers for Disinterested Businesses by Country and Company SizeBarriers to Mobile Workforce Management Implementation for “Planners”MWM Implementation Barriers for Planners by Country and Company SizeMWM Implementation Barriers DiscussionMobile Workforce Management Implementation ComplexityDegree of Mobile Workforce Management Implementation ComplexityDegree of Mobile Workforce Management Implementation Complexity by CountryDegree of Mobile Workforce Management Implementation Complexity by Company SizeImplementation Complexity DiscussionMobile Devices Used with Mobile Workforce Management SolutionsMobile Workforce Management User Satisfaction and Business ImpactsCurrent User Satisfaction with Mobile Workforce Management SolutionsMobile Workforce Management Customer Satisfaction by CountryMobile Workforce Management Customer Satisfaction by Company SizeCustomer Satisfaction DiscussionTop Mobile Workforce Management Business ImpactsTop Mobile Workforce Management Business Impacts by Country and Company SizeBusiness Impacts Discussion“Best” Mobile Workforce Management BrandChoosing a Strategic Mobility PartnerPreferred Strategic Mobility PartnersPreferred Mobility Partners by Company SizePreferred Mobile Applications Partner DiscussionMobile Applications Partner Selection CriteriaMobile Applications Partner Selection Criteria, 2015 versus 2016 RankingsMobility Partner Selection Criteria by Company SizeMobility Partner Selection Criteria DiscussionThe Last WordThe Last WordLegal DisclaimerThe Frost & Sullivan StoryThe Frost & Sullivan StoryValue Proposition: Future of Your Company & CareerGlobal PerspectiveIndustry Convergence360º Research PerspectiveImplementation ExcellenceOur Blue Ocean Strategy




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