North American Businesses Evaluate Mobile Workforce Management Solutions
North American Businesses Evaluate Mobile Workforce Management Solutions
2016 Customer Feedback Signals Growth Market
06-Sep-2016
North America
Market Research
Mobile workforce management solutions (also known as mobile field service management) enable the remote service employee to receive and transmit work-related information on a real-time basis via his or her mobile device--smartphone, tablet, ruggedized mobile computing device. MWM-specific responses to the 2016 Frost & Sullivan Mobile Enterprise Applications survey, an annual survey of 313 North American businesses, are explored in this market insight. Specific responses regarding MWM deployments, preferences, and plans are summarized and analyzed. Customer satisfaction levels, specific business impacts, and adoption barriers around mobile workforce management are also tabulated and discussed.
Key Findings
Key Findings (continued)
2016 Mobile Enterprise Applications Survey
2016 Mobile Enterprise Applications Survey (continued)
Mobile Worker Applications—Current Deployment Levels in the North American Business Sector
Mobile Worker Applications—Current Deployment Levels by Company Size
Mobile Worker Applications—Current Deployment Levels by Country
Mobile Worker Applications—Planned New Deployments During 2016–2017
Mobile Worker Applications—Planned New Deployments by Company Size
Mobile Worker Applications—Planned New Deployment Levels by Country
Mobile Worker Applications Discussion
Current Mobile Workforce Management Solution Deployment Plans in the North American Business Sector
Current Mobile Workforce Management Solution Deployment Plans by Company Size
Current Mobile Workforce Management Solution Deployment Plans by Country
Deployment Plans Discussion
Deployment Plans Discussion (continued)
Current and Planned Implementations
Barriers to Mobile Workforce Management Implementation for Disinterested Businesses
MWM Implementation Barriers for Disinterested Businesses by Country and Company Size
Barriers to Mobile Workforce Management Implementation for “Planners”
MWM Implementation Barriers for Planners by Country and Company Size
MWM Implementation Barriers Discussion
Degree of Mobile Workforce Management Implementation Complexity
Degree of Mobile Workforce Management Implementation Complexity by Country
Degree of Mobile Workforce Management Implementation Complexity by Company Size
Implementation Complexity Discussion
Mobile Devices Used with Mobile Workforce Management Solutions
Current User Satisfaction with Mobile Workforce Management Solutions
Mobile Workforce Management Customer Satisfaction by Country
Mobile Workforce Management Customer Satisfaction by Company Size
Customer Satisfaction Discussion
Top Mobile Workforce Management Business Impacts
Top Mobile Workforce Management Business Impacts by Country and Company Size
Business Impacts Discussion
“Best” Mobile Workforce Management Brand
Preferred Strategic Mobility Partners
Preferred Mobility Partners by Company Size
Preferred Mobile Applications Partner Discussion
Mobile Applications Partner Selection Criteria
Mobile Applications Partner Selection Criteria, 2015 versus 2016 Rankings
Mobility Partner Selection Criteria by Company Size
Mobility Partner Selection Criteria Discussion
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Deliverable Type | Market Research |
---|---|
No Index | No |
Podcast | No |
Author | Jeanine Sterling |
Industries | Telecom |
WIP Number | 9ABE-00-27-00-00 |
Is Prebook | No |