USD
  • GBP GBP
  • CNY CNY
  • EUR EUR
  • INR INR
  • JPY JPY
  • MYR MYR
  • ZAR ZAR
  • KRW KRW
  • THB THB
Frost & Sullivan Frost & Sullivan
  • ABOUT US
  • CONTACT US
  • SIGN IN
  • REGISTER
  • PARTNER LOGIN
    • CDS.frost.com
    • Member.frost.com
  • USD
    • GBP GBP
    • CNY CNY
    • EUR EUR
    • INR INR
    • JPY JPY
    • MYR MYR
    • ZAR ZAR
    • KRW KRW
    • THB THB
  • INDUSTRIES
    • Aerospace, Defence and Security
      Aerospace Systems
      • Air Traffic Management (ATM)
      Airlines & Airports
      Space
      Security
      • Mass Transportation Security
      Defence
      • C4ISR

      Explore more Categories

    • Automotive
      Automotive
      • Aftermarket
      • Automotive IoT
      • Business Strategy and Innovation
      • Chassis, Safety & Autonomous
      • Connected Car
      • Commercial Vehicle Telematics
      • Fleet and Leasing
      • New Mobility
      • On-Road and Offroad Commercial Vehicles
      • Powertrain

      Explore more Categories

    • Transportation and Logistics
      Transportation and Logistics
      • Logistics Infrastructure
      • Freight Transportation
      • Storage and Warehousing
      • Freight Forwarding
      • Contract Logistics
      Rail
      • Information Systems
      • Infrastructure
      • Rolling Stock
      • Passenger Transportation
      • Freight Transportation

      Explore more Categories

    • Chemicals and Materials
    • Food and Agriculture
    • Electronics and Sensors
      Electronics and Sensors
      • Semiconductor
      • Electronic Devices
      • Sensors & Instrumentation
      • Instrumentation
      • Communications Test

      Explore more Categories

    • Energy
      Energy
      • Oil & Gas
      • Power Generation
      • Critical Power
      • Grids
      • Energy Storage
      • Distributed Energy
      • Others

      Explore more Categories

    • Environment
      Water
      • Water Utilities & Smart Solutions
      • Industrial Water Services
      Homes and Buildings
      • Energy Management
      • Smart Buildings
      • Smart Cities
      • Connected Living
      Waste Management
      • Waste to Value

      Explore more Categories

    • Healthcare
      Life Sciences
      • Clinical Diagnostics and Research Tools
      • Pharmaceuticals and Biotech
      Healthcare
      • Medical Imaging & Informatics
      • Advanced Medical Technologies
      • Digital Health

      Explore more Categories

    • Industrial Automation
      Automation
      • Industrial Hardware
      • Industrial Software
      • Industrial
      • Welding
      Process Control
      • Pumps
      • Valves
      • Compressors
      Power Transmission
      • Electric Drives
      • Motion Controllers
      • Electric Motors
      • Mechanical Components
      Fluid Automation
      • Pnuematic Equipment
      • Hydraulic Equipment

      Explore more Categories

    • Test and Measurement Instrumentation
      Test and Measurement Instrumentation
      • Electronic Measurement
      • Analytical Instrumentation
      • Condition Monitoring
      • Nondestructive Testing
      • Dimensional Metrology

      Explore more Categories

    • Information Technology
      Information Technology
      • Authentication
      • Network Security
      • IT Services and Applications
      • Contact Centers
      • Kiosks and Retail Systems

      Explore more Categories

    • Telecom
      Unified Communications and Collaboration (UCC)
      • Communications Endpoints
      • Communications CPE Services
      • Enterprise Communications Software
      • Hybrid Architectures
      • Networking and Communications Infrastructure
      • Premises-based Systems
      Telecom
      • Mobile and Wireless Communications
      • Communications Services
      • Enterprise Communications
      • Satellite Communications

      Explore more Categories

    • Entertainment and Media
      Entertainment and Media
      • Digital Media
      • Media
      • Advertising
      • Broadcast Television
      • Cinema
      • OTT Video and TV Everywhere
      • Pay TV (Cable, DTH, IPTV)

      Explore more Categories

    • Metals and Minerals
    • Personal Protective Equipment
    • Macroeconomics
      Macroeconomics
      • Country Profile
      • Economic Outlook
      • Economic Tracker

      Explore more Categories

  • THEMES
    AI

    Artificial Intelligence - AI

    Artificial Intelligence involves the science and engineering of developing intelligent machines

    iiot

    Industrial Internet of things - IIOT

    The manufacturing world is at a cusp of a new revolution that will redefine conventional business models

    IOT

    Internet of things - IOT

    IoT will have a major impact on businesses and consumers in the future

    BigDATA

    Big Data and Analytics

    The world is creating 2.5 exabytes of data daily

    Cloud

    Cloud Computing

    Our research seeks to connect-the-dots across multiple trends

    Robotics

    Robotics

    Personal Robots are Set to Be a $19 Billion Market

    Brexit

    Brexit Analysis

    Strategic Analysis of BREXIT and its Implications to Industries, Economies and Societies

    Femtech

    Femtech Market Research

    Time for a Digital Revolution in the Women’s Health Market

  • SERVICES
    Services

    Industry Research Database - iFrost

    iFrost is a digital platform for interactive and dynamic reporting of data.

    Subscription - Industry Research

    The TOEs are a great source of information which gives corporates critical information on companies to action for their strategic investments either as an open source platform or to collaborate and to develop successful products

  • CART
  • Home
  • The Microsoft Effect
loading please wait

The Microsoft Effect

Evaluating Microsoft’s Impact on the Enterprise Communications Ecosystem

Frost & Sullivan
1125.0000 USD https://store.frost.com/the-microsoft-effect.html
RELEASE DATE
22-May-2018
REGION
Latin America
Research Code: 9ABD-00-33-00-00
SKU: TE03835-LA-MR_21926
Request Sample

USD 1,500.00

USD 1,125.00 save 25 %

* Required Fields

USD 1,500.00

USD 1,125.00 save 25 %

Pay by invoice

ENQUIRE NOW
  • Description
  • Table of Contents
  • Request Sample

Description

For over a decade Microsoft has made concerted efforts to establish itself as a major provider of real-time business communications solutions, including enterprise voice and unified communications (UC) services. After gaining a considerable share in the premises-based communications systems market, Microsoft now aspires to capitalize on growing customer adoption of cloud solutions, in general, and hosted/cloud private branch exchange (PBX) and UC as a service (UCaaS), in particular.

Microsoft’s extensive technology acumen and market power make it a formidable force in the business communications and productivity tools space, compelling competitors to keep a close eye on its product roadmap and go-to-market strategy. Therefore, Microsoft’s frequent changes in strategic direction, including the recent transition from Skype for Business Online to Teams and strong push for Microsoft Phone System (formerly Cloud PBX), have caused simultaneously excitement, concern and confusion among businesses, technology developers, resellers, service providers and other market participants.

Frost & Sullivan believes that Teams and Phone System can significantly enhance Microsoft’s competitive position in the cloud communications market, if certain conditions are met. Overall, Microsoft Teams and Phone System are likely to experience rapid growth in the next six to seven years. Recent and pending solution enhancements will reinforce Microsoft’s competitive position and enable it to accelerate customer acquisition in the future. Microsoft’s determined foray into the cloud communications space, accompanied by frequent technology and strategic shifts, is likely to affect other market participants in various ways:

• Provide more options for businesses looking to adopt compelling cloud communications solutions, but also cause confusion and hesitation to move forward with solution upgrades and replacements.
• Create certain integration/interoperability challenges, but also offer growth opportunities for partners delivering solutions (e.g., infrastructure, endpoints, software) that complement Microsoft’s products and services.
• Delay sales, but also expand product and services opportunities for resellers as well as implementation, professional and managed services partners.
• Pose an immediate competitive threat (including price pressures, customer churn or delayed decision making) to other hosted cloud communications providers, but also help accelerate competitor innovation and compel providers to more effectively differentiate via solution functionality, service quality and reliability, and customer service and support.

Market participants must watch Microsoft’s strategy and cloud solutions roadmap closely to respond quickly and effectively to changes that can potentially have a significant impact on their business.

This study provides an overview of Microsoft’s position in the business communications market, including estimated installed user base and other metrics. It also discusses recent and upcoming enhancements of Microsoft cloud communications solutions, including Microsoft Skype for Business, Teams and Phone System. Finally, this study analyses the impact of Microsoft’s cloud communications portfolio and strategy on the enterprise communications ecosystem.

Table of Contents

Executive Summary

Executive Summary

Executive Summary (continued)

Microsoft Business Communications Solutions and Strategy Overview

Microsoft’s Journey in the Business Communications Market

Microsoft’s Growing Role in Cloud Communications

Microsoft as a Cloud Voice and UCaaS Provider

Microsoft Straddles the Premises-Based and Cloud Worlds

Microsoft Straddles the Premises-Based and Cloud Worlds (continued)

Microsoft in Numbers

Microsoft Teams and Phone System Product Vision and Strategy

Microsoft Teams and Phone System Recent Enhancements and Roadmap

Microsoft Teams and Phone System Recent Enhancements and Roadmap (continued)

Microsoft Teams and Phone System Recent Enhancements and Roadmap (continued)

Microsoft Teams and Phone System Recent Enhancements and Roadmap (continued)

Cloud Communications Usage and Trends

Workplace Communications and Collaboration—Drivers for Selecting a Cloud Provider

Cloud Deployment Trends—Global

Cloud Communications Trends—Implications for Microsoft

Business Readiness to Switch Communications Providers

Communications Infrastructure—Integration, Global

Communications Infrastructure—Provider Replacement, Global

Communications Solutions Replacement—Global

IT and Communications Solutions—Top Reasons for Provider Replacement, Global

Customer Readiness to Switch Providers—Implications for Microsoft

Microsoft Skype for Business, Teams and Phone System Adoption Trends

Microsoft Skype for Business—Customer Adoption, Global

Microsoft Skype for Business—Customer Adoption, by Region

Microsoft Skype for Business—Customer Adoption Plans, by Region

Microsoft Skype for Business—Customer Adoption Plans, by Business Size

Microsoft Skype for Business—Customer Adoption, by Vertical

Microsoft Skype for Business—Customer Adoption Plans, by Vertical

Microsoft Skype for Business—Instant Messaging Adoption, by Region

Microsoft Skype for Business—Instant Messaging Adoption, by Customer Size

Microsoft Skype for Business—IP Telephony Adoption, by Region

Microsoft Skype for Business—IP Telephony Adoption, by Customer Size

Microsoft Skype for Business—Audio Conferencing Adoption, by Region

Microsoft Skype for Business—Audio Conferencing Adoption, by Customer Size

Microsoft Skype for Business—Web Conferencing Adoption, by Region

Microsoft Skype for Business—Web Conferencing Adoption, by Customer Size

Microsoft Skype for Business—Video Conferencing Adoption, by Region

Microsoft Skype for Business—Video Conferencing Adoption, by Customer Size

Microsoft Skype for Business—Broadcasting Adoption, by Region

Microsoft Skype for Business—Broadcasting Adoption, by Customer Size

Customer Perceptions of Microsoft as a UCaaS Provider

Microsoft Growth Opportunities

Market Drivers

Market Restraints

Microsoft Cloud Strategy Impact on Customers, Technology Partners, Resellers and Competitors

Microsoft Cloud Strategy—Impact on Customers

Microsoft Cloud Strategy—Impact on Customers (continued)

Microsoft Cloud Strategy—Impact on Customers (continued)

Microsoft Cloud Strategy—Impact on Technology Partners

Microsoft Cloud Strategy—Impact on Reseller Partners

Microsoft Cloud Strategy—Impact on Competitors

Legal Disclaimer

Appendix

List of Exhibits

List of Exhibits (continued)

The Frost & Sullivan Story

The Frost & Sullivan Story

Value Proposition—Future of Your Company & Career

Global Perspective

Industry Convergence

360º Research Perspective

Implementation Excellence

Our Blue Ocean Strategy

Request Sample
Related Research

Frost Radar™: Cloud Meetings and Team Collaboration Services Market, 2020

Release Date: 9-Feb-21
Region: Latin America

Growth Opportunities in the North American UCaaS Market

Release Date: 21-Jan-21
Region: North America

Growth Opportunities in the Global Cloud Meetings and Team Collaboration Services Market, Forecast to 2026

Release Date: 18-Dec-20
Region: Latin America

Frost Radar™: North American Hosted IP Telephony and UCaaS Market

Release Date: 4-Nov-20
Region: North America

Impact of the Star2Star and Blueface Merger

How to Become a Successful UCaaS Provider

How to Become a Successful UCaaS Provider, Q4 2018

Frost Radar in the North American Hosted IP Telephony and UCaaS Industry

Growth Opportunities in the European Hosted IP Telephony and UCaaS Market, Forecast to 2026

Growth Opportunities in the Desktop and Cordless Phone Market, Forecast to 2026

CCBot/2.0 (https://commoncrawl.org/faq/)
Popular Topics

cloud security market

nebulizer market

commercial aircraft market forecast

medical supplies market

digital signage market

plastic waste management market

photovoltaic market

augmented reality market

industrial robotics market

power electronics market

×

Price:
Actual Price:
Our price is lower than the manufacturer's "minimum advertised price." As a result, we cannot show you the price in catalog or the product page.

You have no obligation to purchase the product once you know the price. You can simply remove the item from your cart.
Our price is lower than the manufacturer's "minimum advertised price." As a result, we cannot show you the price in catalog or the product page.

You have no obligation to purchase the product once you know the price. You can simply remove the item from your cart.
our company
  • Frost.com
  • About Frost & Sullivan
  • Privacy Policy
  • Sitemap
  • FAQ
  • Return Policy
  • Disclaimer
  • How to Shop
  • Contact Us
Global presence
  • North America
  • Latin America
  • Middle East
  • Europe, Israel & Africa
  • Asia Pacific
  • South Asia
Global locations
connect with us
Sign up for newsletter and updates
Close
Close
Close
Close
Close
Close
Close
Research Deliverables
  • Market Research
  • Technology Research
  • Mega Trends Research
  • Tracker
  • Strategic Forecasting
  • Market Outlet Research
  • Customer Research
  • Database and Economic
  • Analyst Briefings
Industries
  • Aerospace Market Research
  • Defence Market Research
  • Security Market Research
  • Automative Market Research
  • Transportation Market Research
  • Chemicals Market Research
  • Materials Market Research
  • Energy Market Research
  • Enviornment Market Research
  • Food Market Research
  • Agriculture Market Research
  • Healthcare Market Research
  • Industrial Automation Market Research
  • Information Technology Market Research
  • Telecom Market Research
  • Media Market Research
  • Metals and Minerals Market Research
  • Personal Protective Equipment Research
  • Test and Measurement Market Research
Themes
  • Artificial Intelligence Market Research
  • IIOT Market Research
  • IOT Market Research
  • Big Data Analytics Market Research
  • Robotics Market Research
  • Brexit
  • Femtech Market Research
  • Fintech
© 2021 Frost & Sullivan. All Rights Reserved.

Login

 
Forgot Your Password?
loading please wait

Don't have an account? Create One!


Forgot Your Password?

Enter your Email Address here to receive a link to change password.

loading please wait

New User? Sign Up

If you are an existing frost.com user, please register using the same email for seamless access

Please Fill Recaptcha To Continue
loading please wait

Already have an account? Login!


Please Enter your twitter email

loading please wait
Already have an account? Login!

Connect With LinkedIn

Use your Linkedin account to login or register within our store.You're just one click away.