The State of Communications and Collaboration in the Enterprise—How Companies are Embracing Digital Transformation

TelecomThe State of Communications and Collaboration in the Enterprise—How Companies are Embracing Digital Transformation

An End User Perspective

RELEASE DATE
26-Aug-2016
REGION
North America
Deliverable Type
Market Research
Research Code: 9ABD-00-1B-00-00
SKU: TE03630-NA-MR_18917
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The State of Communications and Collaboration in the Enterprise—How Companies are Embracing Digital Transformation
Published on: 26-Aug-2016 | SKU: TE03630-NA-MR_18917

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This study is derived from a survey of IT decision makers in the United States (some with global reach) across multiple industries. It provides insightful information on what drives investment in unified communications, the IT-related challenges organizations face today, communications infrastructure trends, the impact IT has on the future of the workplace, and most importantly, plans for IT budgets. Technologies covered include smart phones, tablets, mobile apps, cloud computing, video, audio, and web conferencing, Internet protocol (IP) telephony, company and consumer social media, unified communications clients, and business grade and consumer softphones.

This study is derived from a survey of IT decision makers in the United States (some with global reach) across multiple industries. It provides insightful information on what drives investment in unified communications, the IT-related challenges organizations face today, communications infrastructure trends, the impact IT has on the future of the workplace, and most importantly, plans for IT budgets. Technologies covered include smart phones, tablets, mobile apps, cloud computing, video, audio, and web conferencing, Internet protocol (IP) telephony, company and consumer social media, unified communications clients, and business grade and consumer softphones.  

 

Excerpts from the study:

Smart phones are the most common UCC endpoints in use today; web conferencing is the most common UCC tool.  In three years, tablets could very well be the leading technology to be deployed in the enterprise.

Instant messaging (IM) is by far the UCC technology given to the largest number of employees, followed by conferencing, and consumer social media. Smart phones and headsets are most likely to be deployed based on job roles. 

Smart phones, instant messaging, headsets, and web and audio conferencing are deemed most important among UCC tools. Very few companies rate any UCC technology as “not important.”

Research Objectives

Methodology

Executive Summary

Executive Summary (continued)

Executive Summary (continued)

Current and Future Usage of Communications Tools

Pervasiveness of UC Technology Deployment

Frequency of UC Technology Use Within the Organization

Importance of UCC Technology to the Organization

Perceived Benefits of UCC Technology

Perceived Benefits of UCC Technology (continued)

Communications Infrastructure, Current and Future

Reasons for Not Using Certain UC Solutions

Reasons for Not Using Certain UC Solutions (continued)

Measuring the Return on Investment UCC

Measuring the Value of Video Conferencing

Measuring the Value of Web Conferencing

Measuring the Value of UC Clients

How Companies Use Consumer Social Media

Implementation of Customer-Facing Social Media

Effectiveness of Social Media in Increasing Revenues

Perceived Benefits of Social Media

Use of Social Media Inside the Organization

Deployment of Social Media within the Organization

Value of Social Media for Improving Productivity

Benefits of Social Media within the Organization

Personal Use of Company-Issued Devices

Business Use of Company-Issued Devices

Personal Use of Company-Issued Devices

Expected Budgets for IT in 2016

Top IT Budget Allocations for 2016 and 2017

Top UCC Budget Priorities in 2016 and 2017

Distribution of Worker Types

Expected Change in the Nature of the Workforce

Decision-Making Role within the Organization

Company Revenues

Industry Sectors

Respondent Companies’ Geographic Reach

Respondent’s IT Experience

Respondent’s Role in the Organization

Legal Disclaimer

The Frost & Sullivan Story

Value Proposition: Future of Your Company & Career

Global Perspective

Industry Convergence

360º Research Perspective

Implementation Excellence

Our Blue Ocean Strategy

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This study is derived from a survey of IT decision makers in the United States (some with global reach) across multiple industries. It provides insightful information on what drives investment in unified communications, the IT-related challenges organizations face today, communications infrastructure trends, the impact IT has on the future of the workplace, and most importantly, plans for IT budgets. Technologies covered include smart phones, tablets, mobile apps, cloud computing, video, audio, and web conferencing, Internet protocol (IP) telephony, company and consumer social media, unified communications clients, and business grade and consumer softphones.--BEGIN PROMO--

This study is derived from a survey of IT decision makers in the United States (some with global reach) across multiple industries. It provides insightful information on what drives investment in unified communications, the IT-related challenges organizations face today, communications infrastructure trends, the impact IT has on the future of the workplace, and most importantly, plans for IT budgets. Technologies covered include smart phones, tablets, mobile apps, cloud computing, video, audio, and web conferencing, Internet protocol (IP) telephony, company and consumer social media, unified communications clients, and business grade and consumer softphones.  

 

Excerpts from the study:

Smart phones are the most common UCC endpoints in use today; web conferencing is the most common UCC tool.  In three years, tablets could very well be the leading technology to be deployed in the enterprise.

Instant messaging (IM) is by far the UCC technology given to the largest number of employees, followed by conferencing, and consumer social media. Smart phones and headsets are most likely to be deployed based on job roles. 

Smart phones, instant messaging, headsets, and web and audio conferencing are deemed most important among UCC tools. Very few c

More Information
Deliverable Type Market Research
No Index No
Podcast No
Author Melanie Turek
Industries Telecom
WIP Number 9ABD-00-1B-00-00
Is Prebook No