The State of Communications and Collaboration in the Enterprise—How Companies are Embracing Digital Transformation

An End User Perspective

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This study is derived from a survey of IT decision makers in the United States (some with global reach) across multiple industries. It provides insightful information on what drives investment in unified communications, the IT-related challenges organizations face today, communications infrastructure trends, the impact IT has on the future of the workplace, and most importantly, plans for IT budgets. Technologies covered include smart phones, tablets, mobile apps, cloud computing, video, audio, and web conferencing, Internet protocol (IP) telephony, company and consumer social media, unified communications clients, and business grade and consumer softphones.

Table of Contents

The State of Communications and Collaboration in the Enterprise—How Companies are Embracing Digital TransformationResearch Objectives and Methodology Research ObjectivesMethodologyExecutive SummaryExecutive Summary Executive Summary (continued)Executive Summary (continued)Current and Future Use of Communications ToolsCurrent and Future Usage of Communications ToolsPervasiveness of UC Technology DeploymentFrequency of UC Technology Use Within the OrganizationPerceived Ucc Tools Benefits and Adoption BarriersImportance of UCC Technology to the OrganizationPerceived Benefits of UCC TechnologyPerceived Benefits of UCC Technology (continued)Communications Infrastructure, Current and FutureReasons for Not Using Certain UC SolutionsReasons for Not Using Certain UC Solutions (continued)Measuring the Return on Investment UCC Measuring the Value of Video ConferencingMeasuring the Value of Web ConferencingMeasuring the Value of UC ClientsUse Case Scenarios for Social MediaHow Companies Use Consumer Social MediaImplementation of Customer-Facing Social MediaEffectiveness of Social Media in Increasing RevenuesPerceived Benefits of Social MediaUse of Social Media Inside the OrganizationDeployment of Social Media within the OrganizationValue of Social Media for Improving ProductivityBenefits of Social Media within the OrganizationConsumerization of ItPersonal Use of Company-Issued DevicesBusiness Use of Company-Issued DevicesPersonal Use of Company-Issued DevicesAvailable it BudgetsExpected Budgets for IT in 2016Top IT Budget Allocations for 2016 and 2017Top UCC Budget Priorities in 2016 and 2017Impact of the Workforce on ItDistribution of Worker TypesExpected Change in the Nature of the WorkforceSurvey Sample ProfileDecision-Making Role within the OrganizationCompany RevenuesIndustry SectorsRespondent Companies’ Geographic ReachRespondent’s IT ExperienceRespondent’s Role in the OrganizationLegal DisclaimerThe Frost & Sullivan StoryThe Frost & Sullivan StoryValue Proposition: Future of Your Company & CareerGlobal PerspectiveIndustry Convergence360º Research PerspectiveImplementation ExcellenceOur Blue Ocean Strategy

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