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An End User Perspective
26-Aug-2016
North America
Market Research
9ABD-00-1B-00-00
TE03630-NA-MR_18917
This study is derived from a survey of IT decision makers in the United States (some with global reach) across multiple industries. It provides insightful information on what drives investment in unified communications, the IT-related challenges organizations face today, communications infrastructure trends, the impact IT has on the future of the workplace, and most importantly, plans for IT budgets. Technologies covered include smart phones, tablets, mobile apps, cloud computing, video, audio, and web conferencing, Internet protocol (IP) telephony, company and consumer social media, unified communications clients, and business grade and consumer softphones.
This study is derived from a survey of IT decision makers in the United States (some with global reach) across multiple industries. It provides insightful information on what drives investment in unified communications, the IT-related challenges organizations face today, communications infrastructure trends, the impact IT has on the future of the workplace, and most importantly, plans for IT budgets. Technologies covered include smart phones, tablets, mobile apps, cloud computing, video, audio, and web conferencing, Internet protocol (IP) telephony, company and consumer social media, unified communications clients, and business grade and consumer softphones.
Excerpts from the study:
Smart phones are the most common UCC endpoints in use today; web conferencing is the most common UCC tool. In three years, tablets could very well be the leading technology to be deployed in the enterprise.
Instant messaging (IM) is by far the UCC technology given to the largest number of employees, followed by conferencing, and consumer social media. Smart phones and headsets are most likely to be deployed based on job roles.
Smart phones, instant messaging, headsets, and web and audio conferencing are deemed most important among UCC tools. Very few companies rate any UCC technology as “not important.”
Research Objectives
Methodology
Executive Summary
Executive Summary (continued)
Executive Summary (continued)
Current and Future Usage of Communications Tools
Pervasiveness of UC Technology Deployment
Frequency of UC Technology Use Within the Organization
Importance of UCC Technology to the Organization
Perceived Benefits of UCC Technology
Perceived Benefits of UCC Technology (continued)
Communications Infrastructure, Current and Future
Reasons for Not Using Certain UC Solutions
Reasons for Not Using Certain UC Solutions (continued)
Measuring the Return on Investment UCC
Measuring the Value of Video Conferencing
Measuring the Value of Web Conferencing
Measuring the Value of UC Clients
How Companies Use Consumer Social Media
Implementation of Customer-Facing Social Media
Effectiveness of Social Media in Increasing Revenues
Perceived Benefits of Social Media
Use of Social Media Inside the Organization
Deployment of Social Media within the Organization
Value of Social Media for Improving Productivity
Benefits of Social Media within the Organization
Personal Use of Company-Issued Devices
Business Use of Company-Issued Devices
Personal Use of Company-Issued Devices
Expected Budgets for IT in 2016
Top IT Budget Allocations for 2016 and 2017
Top UCC Budget Priorities in 2016 and 2017
Distribution of Worker Types
Expected Change in the Nature of the Workforce
Decision-Making Role within the Organization
Company Revenues
Industry Sectors
Respondent Companies’ Geographic Reach
Respondent’s IT Experience
Respondent’s Role in the Organization
Legal Disclaimer
The Frost & Sullivan Story
Value Proposition: Future of Your Company & Career
Global Perspective
Industry Convergence
360º Research Perspective
Implementation Excellence
Our Blue Ocean Strategy
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This study is derived from a survey of IT decision makers in the United States (some with global reach) across multiple industries. It provides insightful information on what drives investment in unified communications, the IT-related challenges organizations face today, communications infrastructure trends, the impact IT has on the future of the workplace, and most importantly, plans for IT budgets. Technologies covered include smart phones, tablets, mobile apps, cloud computing, video, audio, and web conferencing, Internet protocol (IP) telephony, company and consumer social media, unified communications clients, and business grade and consumer softphones.
Excerpts from the study:
Smart phones are the most common UCC endpoints in use today; web conferencing is the most common UCC tool. In three years, tablets could very well be the leading technology to be deployed in the enterprise.
Instant messaging (IM) is by far the UCC technology given to the largest number of employees, followed by conferencing, and consumer social media. Smart phones and headsets are most likely to be deployed based on job roles.
Smart phones, instant messaging, headsets, and web and audio conferencing are deemed most important among UCC tools. Very few c
| Deliverable Type | Market Research |
|---|---|
| No Index | No |
| Podcast | No |
| Author | Melanie Turek |
| Industries | Telecom |
| WIP Number | 9ABD-00-1B-00-00 |
| Is Prebook | No |
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