Themes Market Research Reports

16 Dec 2021  |  Global  |  Customer Research

Impact of Mobile Devices and Apps on Customer Experience (CX)

Customer Perspectives on Excelling in CX in a Mobile World

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With over 90% of customers using smart mobile apps as a customer experience (CX) channel, companies across industries must deliver excellent customer care on mobile devices. They must also ensure that mobile apps are part of their omnichannel strategy. This study gives insights to CX companies on mobile app usage. The pandemic has accelerated ...

The COVID-19 pandemic has revitalized the importance of resilient and future-ready water and wastewater infrastructure. Municipalities and industries across the globe have begun adopting net-zero, decarbonization, and circularity goals to become sustainable, resilient, and future ready. IoT-based solutions have become a vital cog in helping end use...

2020 was a year of uncertainty for the US economy. It grappled with a contraction in its output as an economic fallout from the coronavirus pandemic. In addition, the new US administration has signaled tectonic shifts in economic policy, which will influence growth recovery. As the economy stages a strong recovery in 2021—buoyed by large-scale fe...

Healthcare providers are accelerating digitization strategies due to the COVID-19 pandemic. The most successful providers leverage cloud computing to meet business agility, cost savings, innovation, data storage, security, and privacy goals. Frost & Sullivan conducted the 2020 Global Cloud User Survey between August and September 2020 in North A...

In response to the numerous challenges associated with the COVID-19 pandemic, organizations of all sizes underwent a radical adaptation of their business processes and, in some cases, their entire business models, in order to survive. Throughout 2020, innovative companies found clever ways to serve their customers, which required a new set of commu...

The COVID-19 pandemic pushed the global economy into a deep recession in 2020, with recovery underway. While economic parameters are improving, the pandemic has brought about transformative shifts in government policy, industries, and the business environment. This research provides insights into the new policy priorities of governments to build re...

The Indian internet of things (IoT) market is expected to expand at a compound annual growth rate of 13.2% from 2020 to 2025. This Frost & Sullivan report includes market sizing across the entire IoT value chain, such as hardware, connectivity protocols, application and platforms, system integration, and consulting services, and covers market trend...

27 Aug 2021  |  Asia Pacific  |  Market Outlook

ASEAN Automotive Outlook, 2021

Competitive Intensity is Concentrated in Low-cost Green Cars and Electric Vehicles; Political Stability will Affect the Automotive

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In 2020, due to the COVID-19 pandemic, the Association of South East Asian Nations (ASEAN) automotive market experienced a significant sales decline of 28.5%, from a total sales of 3.5 million units in 2019 to 2.5 million units in 2020. Passenger Vehicles (PVs) constituted 63.9% of the market and Commercial Vehicles (CV) accounted for 36.1%. Of the...

17 Aug 2021  |  Asia Pacific  |  Market Outlook

Thailand Automotive Outlook, 2021

Thailand Accounted for the Highest Automotive Sales in ASEAN in 2020. Chinese OEMs are Focused on Geographic Expansion and Competitive Intensity in the Country

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Thailands TIV dropped by 21.4% in 2020 when compared to 2019. Sales is projected to increase by 8.7% (YoY growth rate) in 2021 to 861,000 units. The commercial vehicle (CV) segment continues to dominate with a 56.6% share, and it is projected to reach 57.3% in 2021, driven by government stimulus measures in response to the pandemic. Diesel powertra...