Voice of Customer—Healthcare Cloud User Survey, Q3 2025

This study examines how healthcare organizations are advancing their cloud strategies amid rising demand for AI, increased financial pressures, and growing operational complexity. Findings show that the cloud has become the core foundation of digital transformation, with adoption shifting from basic migration toward modernization, automation, and AI-driven intelligence. Hybrid, multicloud, and edge architectures continue to expand as organizations seek to improve performance, scalability, and clinical innovation while meeting stringent regulatory and security requirements.

In 2025, healthcare organizations are accelerating the transition from legacy systems to cloud-native and AI-enabled applications, reducing the share of non-cloud workloads to below 20%. However, skill shortages, cost optimization pressures, and increasing architectural complexity remain key constraints. As a result, reliance on third-party service providers continues to rise, with most healthcare enterprises either using or planning to use managed or professional services to support modernization, compliance, interoperability, and deployment of advanced cloud capabilities.

Overall, the study highlights a sector entering a mature phase of cloud adoption—one characterized by platform-led modernization, deeper integration of AI and analytics, greater use of edge computing, and a strong shift toward partnership-driven execution. This evolution positions cloud as a strategic enabler for clinical efficiency, patient experience, and long-term digital resilience.