A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
20-Jun-2025
Global
Frost Radar
KB7F-01-00-00-00
TE_2025_33584
As cloud communications penetrate mainstream buyers, customer requirements become more diverse, which creates challenges and opportunities for unified communications-as-a-service (UCaaS) platform providers. Evolving portfolio and solution capabilities, go-to-market strategies, and value propositions compel market participants to constantly adjust their offerings and strategies to maintain a competitive edge.
Advanced market maturity in key regions is slowing installed base and revenue growth due to more cautious buyers and fewer net new seats relative to the total base. However, strong recognition of UCaaS benefits—including improved operational agility, business continuity, rapid access to new and enhanced capabilities, and increased remote/hybrid workforce productivity—is driving growth for providers offering solutions that most effectively address key customer challenges.
This Frost Radar™ evaluates technology developers leveraging proprietary cloud communications and collaboration platforms (internally developed or acquired) to offer hosted IP telephony, cloud PBX, and/or UCaaS services or software, either directly to businesses or through various channel partners, including wireline and mobile telecommunications providers, managed services providers, internet services providers, value-added resellers, systems integrators, or other types of resellers.
The size of a provider’s global UCaaS installed base is the main metric that Frost & Sullivan considered when determining the top 19 market participants to evaluate. Certain providers with comparatively large installed bases were excluded because of limited available information about their growth and innovation strategies.
Frost & Sullivan analyzes numerous companies in an industry. Those selected for further analysis based on their leadership or other distinctions are benchmarked across 10 Growth and Innovation criteria to reveal their position on the Frost Radar™. The publication presents competitive profiles of each company on the Frost Radar™ considering their strengths and the opportunities that best fit those strengths.
Author: Elka Popova
8x8
Alianza
Cisco
Crexendo
Dialpad
Dstny
Enreach
GoTo
Intermedia
Microsoft
NFON
Ooma
RingCentral
Sangoma
Telavox
Vonage
Wildix
Zoom
Best Practices
Growth Opportunities
Significance of Being on the Frost Radar™
Frost Radar™ Empowers the CEO’s Growth Team
Frost Radar™ Empowers Investors
Frost Radar™ Empowers Customers
Frost Radar™ Empowers the Board of Directors
Frost Radar™: Benchmarking Future Growth Potential 2 Major Indices, 10 Analytical Ingredients, 1 Platform
Growth Index
Growth Index (GI) is a measure of a company’s growth performance and track record, along with its ability to develop and execute a fully aligned growth strategy and vision; a robust growth pipeline system; and effective market, competitor, and end-user focused sales and marketing strategies.
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Market Share (previous 3 years)
This is a comparison of a company’s market share relative to its competitors in a given market space for the previous 3 years. -
Revenue Growth (previous 3 years)
This is a look at a company’s revenue growth rate for the previous 3 years in the market/industry/category that forms the context for the given Frost Radar™. -
Growth Pipeline
This is an evaluation of the strength and leverage of a company’s growth pipeline system to continuously capture, analyze, and prioritize its universe of growth opportunities. -
Vision and Strategy
This is an assessment of how well a company’s growth strategy is aligned with its vision. Are the investments that a company is making in new products and markets consistent with the stated vision? -
Sales and Marketing
This is a measure of the effectiveness of a company’s sales and marketing efforts in helping it drive demand and achieve its growth objectives.
Innovation Index
Innovation Index (II) is a measure of a company’s ability to develop products/ services/ solutions (with a clear understanding of disruptive Mega Trends) that are globally applicable, are able to evolve and expand to serve multiple markets and are aligned to customers’ changing needs.
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INNOVATION SCALABILITY
This determines whether an organization’s innovations are globally scalable and applicable in both developing and mature markets, and also in adjacent and non-adjacent industry verticals. -
RESEARCH AND DEVELOPMENT
This is a measure of the efficacy of a company’s R&D strategy, as determined by the size of its R&D investment and how it feeds the innovation pipeline. -
PRODUCT PORTFOLIO
This is a measure of a company’s product portfolio, focusing on the relative contribution of new products to its annual revenue. -
MEGATRENDS LEVERAGE
This is an assessment of a company’s proactive leverage of evolving, long-term opportunities and new business models, as the foundation of its innovation pipeline. -
CUSTOMER ALIGNMENT
This evaluates the applicability of a company’s products/services/solutions to current and potential customers, as well as how its innovation strategy is influenced by evolving customer needs.
Significance of Being on the Frost Radar™
Companies plotted on the Frost RadarTM are the leaders in the industry for growth, innovation, or both. They are instrumental in advancing the industry into the future.
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GROWTH POTENTIAL
Your organization has significant future growth potential, which makes it a Company to Action. -
BEST PRACTICES
Your organization is well positioned to shape Growth Pipeline™ best practices in your industry. -
COMPETITIVE INTENSITY
Your organization is one of the key drivers of competitive intensity in the growth environment. -
CUSTOMER VALUE
Your organization has demonstrated the ability to significantly enhance its customer value proposition. -
PARTNER POTENTIAL
Your organization is top of mind for customers, investors, value chain partners, and future talent as a significant value provider.
Speak directly with our analytics experts for tailored recommendations.
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Impacting your company's future growth potential.
Advanced market maturity in key regions is slowing installed base and revenue growth due to more cautious buyers and fewer net new seats relative to the total base. However, strong recognition of UCaaS benefits—including improved operational agility, business continuity, rapid access to new and enhanced capabilities, and increased remote/hybrid workforce productivity—is driving growth for providers offering solutions that most effectively address key customer challenges.
This Frost Radar™ evaluates technology developers leveraging proprietary cloud communications and collaboration platforms (internally developed or acquired) to offer hosted IP telephony, cloud PBX, and/or UCaaS services or software, either directly to businesses or through various channel partners, including wireline and mobile telecommunications providers, managed services providers, internet services providers, value-added resellers, systems integrators, or other types of resellers.
The size of a provider’s global UCaaS installed base is the main metric that Frost & Sullivan considered when determining the top 19 market participants to evaluate. Certain providers with comparatively large installed bases were excluded because of limited available information about their growth and innovation strategies.
Frost & Sullivan analyzes numerous companies in an industry. Those selected for further analysis based on their leadership or other distinctions are benchmarked across 10 Growth and Innovation criteria to reveal their position on the Frost Radar™. The publication presents competitive profiles of each company on the Frost Radar™ considering their strengths and the opportunities that best fit those strengths.
Author: Elka Popova
| Deliverable Type | Frost Radar |
|---|---|
| Industries | Telecom |
| No Index | No |
| Is Prebook | No |
| Keyword 1 | UCaaS market trends |
| Keyword 2 | Unified communications as a service |
| Keyword 3 | Telecom UCaaS strategies |
| Podcast | No |
| Predecessor | None |
| WIP Number | KB7F-01-00-00-00 |
Frost Radar™: UCaaS Platform Providers, 2025
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