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Frost Radar™: Unified Communications as a Service in Asia-Pacific, 2024 Updated Research Available

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

INDUSTRY
Telecom

RELEASE DATE
26-Sep-2024
REGION
Global
DELIVERABLE TYPE
Frost Radar

RESEARCH CODE
PEEC-01-00-00-00
SKU
TE_2024_1030
Yes
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Frost Radar™: Unified Communications as a Service in Asia-Pacific, 2024
Published on: 26-Sep-2024 | SKU: TE_2024_1030

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Demand for unified communications as a service (UCaaS) continues to rise globally with the proliferation of cloud communications among mainstream enterprises. Asia-Pacific is primed for robust cloud communications growth as more businesses transition toward cloud solutions to boost their digital agility, reduce costs, and improve efficiency. UCaaS systems are increasingly indispensable for modern remote and hybrid workforces. By enabling users to communicate, collaborate, and share resources efficiently, UCaaS creates a scalable communications infrastructure that combines multiple contact channels into a single unified platform. Full-stack UCaaS, comprising calling, meeting, and messaging features, is now a standard requirement for organizations evaluating cloud communications solutions.

Frost & Sullivan’s annual IT/Telecom Decision Makers Survey in January 2024 revealed that 48% of APAC organizations prefer a full UCaaS stack from one provider, while 31% of respondents are considering a similar solution. The cornerstone of future business communication solutions is integrated platforms delivering UCaaS, contact center as a service (CCaaS), and communications platform as a service (CPaaS). Integrated microservices-based platforms with flexible APIs, advanced analytics, and AI features will be necessary to holistically cater to customers’ evolving needs and customize features for different user personas. Platform vendors must understand and cater to variations across different APAC countries in terms of regulatory frameworks, connectivity requirements, degree of localization, and market dynamics. Service providers need to persistently tweak their approaches amid evolving portfolio and solution capabilities, go-to-market (GTM) strategies, and value propositions to stay competitive.

In a field of more than 100 global UCaaS providers, Frost Radar analyzed the top 14 in APAC, which have demonstrated high growth potential, industry best practices, and visionary innovation initiatives in the past year.

Frost & Sullivan analyzes numerous companies in an industry. Those selected for further analysis based on their leadership or other distinctions are benchmarked across 10 Growth and Innovation criteria to reveal their position on the Frost Radar™. The publication presents competitive profiles of each company on the Frost Radar™, considering their strengths and the opportunities that best fit those strengths.

Strategic Imperative

Strategic Imperative (continued)

Strategic Imperative (continued)

Growth Environment

Growth Environment (continued)

Growth Environment (continued)

Frost Radar™: Unified Communications as a Service in Asia-Pacific

Frost Radar™ Competitive Environment

Frost Radar™ Competitive Environment (continued)

Frost Radar™ Competitive Environment (continued)

8x8

8x8 (continued)

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Cisco

Cisco (continued)

Cisco (continued)

Cisco (continued)

Cisco (continued)

Cisco (continued)

Cisco (continued)

Dialpad

Dialpad (continued)

Dialpad (continued)

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KDDI

KDDI (continued)

KDDI (continued)

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KDDI (continued)

KT Corporation

KT Corporation (continued)

KT Corporation (continued)

Microsoft

Microsoft (continued)

Microsoft (continued)

Microsoft (continued)

Microsoft (continued)

Microsoft (continued)

NTT Communications

NTT Communications (continued)

NTT Communications (continued)

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Orange Business

Orange Business (continued)

Orange Business (continued)

Orange Business (continued)

RingCentral

RingCentral (continued)

RingCentral (continued)

RingCentral (continued)

Singtel

Singtel (continued)

Singtel (continued)

SoftBank

SoftBank (continued)

SoftBank (continued)

SoftBank (continued)

Tata Communications

Tata Communications (continued)

Tata Communications (continued)

Tata Communications (continued)

Telstra

Telstra (continued)

Telstra (continued)

Zoom

Zoom (continued)

Zoom (continued)

Zoom (continued)

Zoom (continued)

Zoom (continued)

Zoom (continued)

Best Practices

Growth Opportunities

Frost Radar™: Benchmarking Future Growth Potential 2 Major Indices, 10 Analytical Ingredients, 1 Platform

Frost Radar™: Benchmarking Future Growth Potential 2 Major Indices, 10 Analytical Ingredients, 1 Platform (continued)

Significance of Being on the Frost Radar™

Frost Radar™ Empowers the CEO’s Growth Team

Frost Radar™ Empowers Investors

Frost Radar™ Empowers Customers

Frost Radar™ Empowers the Board of Directors

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Frost Radar™: Benchmarking Future Growth Potential 2 Major Indices, 10 Analytical Ingredients, 1 Platform

Growth Index

Growth Index (GI) is a measure of a company’s growth performance and track record, along with its ability to develop and execute a fully aligned growth strategy and vision; a robust growth pipeline system; and effective market, competitor, and end-user focused sales and marketing strategies.

  • Market Share (previous 3 years)
    This is a comparison of a company’s market share relative to its competitors in a given market space for the previous 3 years.
  • Revenue Growth (previous 3 years)
    This is a look at a company’s revenue growth rate for the previous 3 years in the market/industry/category that forms the context for the given Frost Radar™.
  • Growth Pipeline
    This is an evaluation of the strength and leverage of a company’s growth pipeline system to continuously capture, analyze, and prioritize its universe of growth opportunities.
  • Vision and Strategy
    This is an assessment of how well a company’s growth strategy is aligned with its vision. Are the investments that a company is making in new products and markets consistent with the stated vision?
  • Sales and Marketing
    This is a measure of the effectiveness of a company’s sales and marketing efforts in helping it drive demand and achieve its growth objectives.

Innovation Index

Innovation Index (II) is a measure of a company’s ability to develop products/ services/ solutions (with a clear understanding of disruptive Mega Trends) that are globally applicable, are able to evolve and expand to serve multiple markets and are aligned to customers’ changing needs.

  • INNOVATION SCALABILITY
    This determines whether an organization’s innovations are globally scalable and applicable in both developing and mature markets, and also in adjacent and non-adjacent industry verticals.
  • RESEARCH AND DEVELOPMENT
    This is a measure of the efficacy of a company’s R&D strategy, as determined by the size of its R&D investment and how it feeds the innovation pipeline.
  • PRODUCT PORTFOLIO
    This is a measure of a company’s product portfolio, focusing on the relative contribution of new products to its annual revenue.
  • MEGATRENDS LEVERAGE
    This is an assessment of a company’s proactive leverage of evolving, long-term opportunities and new business models, as the foundation of its innovation pipeline.
  • CUSTOMER ALIGNMENT
    This evaluates the applicability of a company’s products/services/solutions to current and potential customers, as well as how its innovation strategy is influenced by evolving customer needs.

Significance of Being on the Frost Radar™

Companies plotted on the Frost RadarTM are the leaders in the industry for growth, innovation, or both. They are instrumental in advancing the industry into the future.

  • GROWTH POTENTIAL
    Your organization has significant future growth potential, which makes it a Company to Action.
  • BEST PRACTICES
    Your organization is well positioned to shape Growth Pipeline™ best practices in your industry.
  • COMPETITIVE INTENSITY
    Your organization is one of the key drivers of competitive intensity in the growth environment.
  • CUSTOMER VALUE
    Your organization has demonstrated the ability to significantly enhance its customer value proposition.
  • PARTNER POTENTIAL
    Your organization is top of mind for customers, investors, value chain partners, and future talent as a significant value provider.

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