Analysis of the Colombian and Peruvian Contact Center Outsourcing Services Markets

The CRM development of Colombia and Peru

Regular Price: USD 10,000

Special Price USD 8,500

15% OFF

* Required Fields

Regular Price: USD 10,000

Special Price USD 8,500

PAY BY INVOICE

Be the first to review this product



The Colombian and Peruvian contact center markets witnessed strong development in 2012. Despite growth slightly decelerating from 2011, positive investment atmosphere surrounding the Colombian and Peruvian market when looking to the future persists. The key driver for this increase is the expected organic growth of major companies within the industry in both countries, plus new global contributors that landed in the Andean region in the pursuit of a regional hub. The market is expected to change its overall dependency on offshore Spanish contract incomes, as the European economic crisis will move the focus to near-shore and United States markets.

Table of Contents

Executive SummaryExecutive Summary—Colombia MarketExecutive Summary—Colombia Market (continued)Executive Summary—Peru MarketExecutive Summary—Peru Market (continued)Executive Summary—Market Engineering MeasurementsExecutive Summary—Market Engineering Measurements (continued)Executive Summary—Market Engineering Measurements (continued)Executive Summary—Market Engineering Measurements (continued)Executive Summary—CEO’s PerspectiveMarket OverviewMarket Overview—Definitions Market Overview—Definitions (continued)Market Overview—Definitions (continued)Market Overview—Definitions (continued)Market Overview—Definitions (continued)Market Overview—Definitions (continued)Market Overview—Key Questions This Study Will AnswerMarket Overview—Segmentation Market Overview—Segmentation (continued) External Challenges: Drivers and Restraints—Contact Center Outsourcing Services MarketDrivers and RestraintsDrivers ExplainedDrivers Explained (continued)Restraints ExplainedRestraints Explained (continued)Forecasts and Trends—Contact Center Outsourcing Services MarketForecast Assumptions—ColombiaForecast Assumptions—PeruColombian Contact Center Outsourcing Services Market—Revenue ForecastColombian Contact Center Outsourcing Services Market—Workstations ForecastColombian Contact Center Outsourcing Services Market—Revenue Forecast and Workstation Forecast DiscussionPeruvian Contact Center Outsourcing Services Market—Revenue ForecastPeruvian Contact Center Outsourcing Services Market—Workstations ForecastPeruvian Contact Center Outsourcing Services Market— Revenue Forecast and Workstation Forecast DiscussionColombian Contact Center Outsourcing Services Market—Percent Revenue Forecast by OriginRevenue Forecast by Origin—ColombiaColombian Contact Center Outsourcing Services Market—Percent Offshore Revenue Forecast by RegionColombian Contact Center Outsourcing Services Market—Offshore Revenue Forecast by RegionColombia—Offshore Revenue Forecast by Market Discussion Peruvian Contact Center Outsourcing Services Market— Percent Revenue Forecast by OriginRevenue Forecast by Origin—PeruPeruvian Contact Center Outsourcing Services Market—Percent Offshore Revenue Forecast by RegionPeruvian Contact Center Outsourcing Services Market—Offshore Revenue Forecast by RegionPeru—Offshore Revenue Forecast by Market Discussion Market Share and Competitive Analysis—Contact Center Outsourcing Services MarketColombia Competitive Analysis—Market ShareColombia Market Share EvolutionColombia Market Share AnalysisColombia Competitive EnvironmentColombia Competitive Environment (continued)Colombia Top CompetitorsCompetitive Factors and Assessment Colombia Competitive Factors and AssessmentPeru Competitive Analysis—Market SharePeru Market Share EvolutionPeru Market Share AnalysisPeru Competitive EnvironmentPeru Competitive Environment (continued)Peru Top CompetitorsPeru Competitive Factors and AssessmentOutsourcing ServicesColombia Contact Center Outsourcing Services Market— Vertical AnalysisPeru Contact Center Outsourcing Services Market— Vertical AnalysisColombia Contact Center Outsourcing Services Market— Activities by Contact Center Medium Type AnalysisPeru Contact Center Outsourcing Services Market— Activities by Contact Center Medium Type AnalysisColombia Contact Center Outsourcing Services Market— Activities by Interaction Channel Type AnalysisPeru Contact Center Outsourcing Services Market— Activities by Interaction Channel Type AnalysisColombia Contact Center Outsourcing Services Market— Services Provided AnalysisPeru Contact Center Outsourcing Services Market— Services Provided AnalysisColombia Contact Center Outsourcing Services Market— Percent Revenue Forecast by Service TypeColombia—Revenue Forecast by Service Type DiscussionPeru Contact Center Outsourcing Services Market— Percent Revenue Forecast by Service TypePeru—Revenue Forecast by Service Type DiscussionThe Last WordThe Last Word—PredictionsLegal DisclaimerAppendixMarket Engineering MethodologyMarket Engineering Measurements—ColombiaMarket Engineering Measurements—Colombia (continued)Market Engineering Measurements—PeruMarket Engineering Measurements—Peru (continued)Companies within Others Category—ColombiaCompanies within Others Category—PeruPartial List of Companies InterviewedAdditional Sources of InformationLearn More—Next Steps




Why Frost & Sullivan

Working with the CEO’s growth team to create a vision based on a transformation growth strategy

Creating content-based digital marketing strategies that leverage our research perspective to differentiate and “tell your story”

Tracking over 1000 emerging technologies and analyzing the impact by industry and application to reveal the companies to watch in each sector

The Frost & Sullivan team is based in our 45 global offices and have developed a powerful global understandings of how industries operate on a global level.