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Analysis of the Colombian and Peruvian Contact Center Outsourcing Services Markets
Analysis of the Colombian and Peruvian Contact Center Outsourcing Services Markets
The CRM development of Colombia and Peru
RELEASE DATE
29-Jan-2013
29-Jan-2013
REGION
Latin America
Latin America
Deliverable Type
Market Research
Market Research
Research Code: NBC5-01-00-00-00
SKU: IT00680-LA-MR_01879
$10,000.00
In stock
SKU
IT00680-LA-MR_01879
Description
The Colombian and Peruvian contact center markets witnessed strong development in 2012. Despite growth slightly decelerating from 2011, positive investment atmosphere surrounding the Colombian and Peruvian market when looking to the future persists. The key driver for this increase is the expected organic growth of major companies within the industry in both countries, plus new global contributors that landed in the Andean region in the pursuit of a regional hub. The market is expected to change its overall dependency on offshore Spanish contract incomes, as the European economic crisis will move the focus to near-shore and United States markets.
Table of Contents
Executive Summary—Colombia Market
Executive Summary—Colombia Market (continued)
Executive Summary—Peru Market
Executive Summary—Peru Market (continued)
Executive Summary—Market Engineering Measurements
Executive Summary—Market Engineering Measurements (continued)
Executive Summary—Market Engineering Measurements (continued)
Executive Summary—Market Engineering Measurements (continued)
Executive Summary—CEO’s Perspective
Market Overview—Definitions
Market Overview—Definitions (continued)
Market Overview—Definitions (continued)
Market Overview—Definitions (continued)
Market Overview—Definitions (continued)
Market Overview—Definitions (continued)
Market Overview—Key Questions This Study Will Answer
Market Overview—Segmentation
Market Overview—Segmentation (continued)
Drivers and Restraints
Drivers Explained
Drivers Explained (continued)
Restraints Explained
Restraints Explained (continued)
Forecast Assumptions—Colombia
Forecast Assumptions—Peru
Colombian Contact Center Outsourcing Services Market—Revenue Forecast
Colombian Contact Center Outsourcing Services Market—Workstations Forecast
Colombian Contact Center Outsourcing Services Market—Revenue Forecast and Workstation Forecast Discussion
Peruvian Contact Center Outsourcing Services Market—Revenue Forecast
Peruvian Contact Center Outsourcing Services Market—Workstations Forecast
Peruvian Contact Center Outsourcing Services Market— Revenue Forecast and Workstation Forecast Discussion
Colombian Contact Center Outsourcing Services Market—Percent Revenue Forecast by Origin
Revenue Forecast by Origin—Colombia
Colombian Contact Center Outsourcing Services Market—Percent Offshore Revenue Forecast by Region
Colombian Contact Center Outsourcing Services Market—Offshore Revenue Forecast by Region
Colombia—Offshore Revenue Forecast by Market Discussion
Peruvian Contact Center Outsourcing Services Market— Percent Revenue Forecast by Origin
Revenue Forecast by Origin—Peru
Peruvian Contact Center Outsourcing Services Market—Percent Offshore Revenue Forecast by Region
Peruvian Contact Center Outsourcing Services Market—Offshore Revenue Forecast by Region
Peru—Offshore Revenue Forecast by Market Discussion
Colombia Competitive Analysis—Market Share
Colombia Market Share Evolution
Colombia Market Share Analysis
Colombia Competitive Environment
Colombia Competitive Environment (continued)
Colombia Top Competitors
Competitive Factors and Assessment
Colombia Competitive Factors and Assessment
Peru Competitive Analysis—Market Share
Peru Market Share Evolution
Peru Market Share Analysis
Peru Competitive Environment
Peru Competitive Environment (continued)
Peru Top Competitors
Peru Competitive Factors and Assessment
Colombia Contact Center Outsourcing Services Market— Vertical Analysis
Peru Contact Center Outsourcing Services Market— Vertical Analysis
Colombia Contact Center Outsourcing Services Market— Activities by Contact Center Medium Type Analysis
Peru Contact Center Outsourcing Services Market— Activities by Contact Center Medium Type Analysis
Colombia Contact Center Outsourcing Services Market— Activities by Interaction Channel Type Analysis
Peru Contact Center Outsourcing Services Market— Activities by Interaction Channel Type Analysis
Colombia Contact Center Outsourcing Services Market— Services Provided Analysis
Peru Contact Center Outsourcing Services Market— Services Provided Analysis
Colombia Contact Center Outsourcing Services Market— Percent Revenue Forecast by Service Type
Colombia—Revenue Forecast by Service Type Discussion
Peru Contact Center Outsourcing Services Market— Percent Revenue Forecast by Service Type
Peru—Revenue Forecast by Service Type Discussion
The Last Word—Predictions
Legal Disclaimer
Market Engineering Methodology
Market Engineering Measurements—Colombia
Market Engineering Measurements—Colombia (continued)
Market Engineering Measurements—Peru
Market Engineering Measurements—Peru (continued)
Companies within Others Category—Colombia
Companies within Others Category—Peru
Partial List of Companies Interviewed
Additional Sources of Information
Learn More—Next Steps
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Popular Topics
The Colombian and Peruvian contact center markets witnessed strong development in 2012. Despite growth slightly decelerating from 2011, positive investment atmosphere surrounding the Colombian and Peruvian market when looking to the future persists. The key driver for this increase is the expected organic growth of major companies within the industry in both countries, plus new global contributors that landed in the Andean region in the pursuit of a regional hub. The market is expected to change its overall dependency on offshore Spanish contract incomes, as the European economic crisis will move the focus to near-shore and United States markets.
| Deliverable Type | Market Research |
|---|---|
| No Index | Yes |
| Podcast | No |
| Industries | Information Technology |
| WIP Number | NBC5-01-00-00-00 |
| Is Prebook | No |