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The CRM development of Colombia and Peru
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The Colombian and Peruvian contact center markets witnessed strong development in 2012. Despite growth slightly decelerating from 2011, positive investment atmosphere surrounding the Colombian and Peruvian market when looking to the future persists. The key driver for this increase is the expected organic growth of major companies within the industry in both countries, plus new global contributors that landed in the Andean region in the pursuit of a regional hub. The market is expected to change its overall dependency on offshore Spanish contract incomes, as the European economic crisis will move the focus to near-shore and United States markets.
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