Analysis of the Colombian and Peruvian Contact Center Outsourcing Services Markets

Analysis of the Colombian and Peruvian Contact Center Outsourcing Services Markets

The CRM development of Colombia and Peru

RELEASE DATE
29-Jan-2013
REGION
Latin America
Research Code: NBC5-01-00-00-00
SKU: IT00680-LA-MR_01879
$10,000.00
In stock
SKU
IT00680-LA-MR_01879
$10,000.00
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Description



The Colombian and Peruvian contact center markets witnessed strong development in 2012. Despite growth slightly decelerating from 2011, positive investment atmosphere surrounding the Colombian and Peruvian market when looking to the future persists. The key driver for this increase is the expected organic growth of major companies within the industry in both countries, plus new global contributors that landed in the Andean region in the pursuit of a regional hub. The market is expected to change its overall dependency on offshore Spanish contract incomes, as the European economic crisis will move the focus to near-shore and United States markets.

Table of Contents

Executive Summary—Colombia Market

Executive Summary—Colombia Market (continued)

Executive Summary—Peru Market

Executive Summary—Peru Market (continued)

Executive Summary—Market Engineering Measurements

Executive Summary—Market Engineering Measurements (continued)

Executive Summary—Market Engineering Measurements (continued)

Executive Summary—Market Engineering Measurements (continued)

Executive Summary—CEO’s Perspective

Market Overview—Definitions

Market Overview—Definitions (continued)

Market Overview—Definitions (continued)

Market Overview—Definitions (continued)

Market Overview—Definitions (continued)

Market Overview—Definitions (continued)

Market Overview—Key Questions This Study Will Answer

Market Overview—Segmentation

Market Overview—Segmentation (continued)

Drivers and Restraints

Drivers Explained

Drivers Explained (continued)

Restraints Explained

Restraints Explained (continued)

Forecast Assumptions—Colombia

Forecast Assumptions—Peru

Colombian Contact Center Outsourcing Services Market—Revenue Forecast

Colombian Contact Center Outsourcing Services Market—Workstations Forecast

Colombian Contact Center Outsourcing Services Market—Revenue Forecast and Workstation Forecast Discussion

Peruvian Contact Center Outsourcing Services Market—Revenue Forecast

Peruvian Contact Center Outsourcing Services Market—Workstations Forecast

Peruvian Contact Center Outsourcing Services Market— Revenue Forecast and Workstation Forecast Discussion

Colombian Contact Center Outsourcing Services Market—Percent Revenue Forecast by Origin

Revenue Forecast by Origin—Colombia

Colombian Contact Center Outsourcing Services Market—Percent Offshore Revenue Forecast by Region

Colombian Contact Center Outsourcing Services Market—Offshore Revenue Forecast by Region

Colombia—Offshore Revenue Forecast by Market Discussion

Peruvian Contact Center Outsourcing Services Market— Percent Revenue Forecast by Origin

Revenue Forecast by Origin—Peru

Peruvian Contact Center Outsourcing Services Market—Percent Offshore Revenue Forecast by Region

Peruvian Contact Center Outsourcing Services Market—Offshore Revenue Forecast by Region

Peru—Offshore Revenue Forecast by Market Discussion

Colombia Competitive Analysis—Market Share

Colombia Market Share Evolution

Colombia Market Share Analysis

Colombia Competitive Environment

Colombia Competitive Environment (continued)

Colombia Top Competitors

Competitive Factors and Assessment

Colombia Competitive Factors and Assessment

Peru Competitive Analysis—Market Share

Peru Market Share Evolution

Peru Market Share Analysis

Peru Competitive Environment

Peru Competitive Environment (continued)

Peru Top Competitors

Peru Competitive Factors and Assessment

Colombia Contact Center Outsourcing Services Market— Vertical Analysis

Peru Contact Center Outsourcing Services Market— Vertical Analysis

Colombia Contact Center Outsourcing Services Market— Activities by Contact Center Medium Type Analysis

Peru Contact Center Outsourcing Services Market— Activities by Contact Center Medium Type Analysis

Colombia Contact Center Outsourcing Services Market— Activities by Interaction Channel Type Analysis

Peru Contact Center Outsourcing Services Market— Activities by Interaction Channel Type Analysis

Colombia Contact Center Outsourcing Services Market— Services Provided Analysis

Peru Contact Center Outsourcing Services Market— Services Provided Analysis

Colombia Contact Center Outsourcing Services Market— Percent Revenue Forecast by Service Type

Colombia—Revenue Forecast by Service Type Discussion

Peru Contact Center Outsourcing Services Market— Percent Revenue Forecast by Service Type

Peru—Revenue Forecast by Service Type Discussion

The Last Word—Predictions

Legal Disclaimer

Market Engineering Methodology

Market Engineering Measurements—Colombia

Market Engineering Measurements—Colombia (continued)

Market Engineering Measurements—Peru

Market Engineering Measurements—Peru (continued)

Companies within Others Category—Colombia

Companies within Others Category—Peru

Partial List of Companies Interviewed

Additional Sources of Information

Learn More—Next Steps

Related Research
The Colombian and Peruvian contact center markets witnessed strong development in 2012. Despite growth slightly decelerating from 2011, positive investment atmosphere surrounding the Colombian and Peruvian market when looking to the future persists. The key driver for this increase is the expected organic growth of major companies within the industry in both countries, plus new global contributors that landed in the Andean region in the pursuit of a regional hub. The market is expected to change its overall dependency on offshore Spanish contract incomes, as the European economic crisis will move the focus to near-shore and United States markets.
More Information
No Index Yes
Podcast No
Industries Information Technology
WIP Number NBC5-01-00-00-00
Is Prebook No