Asia-Pacific Contact Center Applications Market, 2012

Asia-Pacific Contact Center Applications Market, 2012

Growth Stumbles as Global Economic Uncertainty Prevails

RELEASE DATE
25-Jul-2013
REGION
Asia Pacific
Research Code: P755-01-00-00-00
SKU: IT00785-AP-MR_02116

$25,000.00

Special Price $18,750.00 save 25 %

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SKU
IT00785-AP-MR_02116

$25,000.00

$18,750.00 save 25 %

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Description

This study breaks down the contact center applications market across 13 countries in Asia-Pacific based on 8 application segments including ACD, CTI, IVR, outbound, call monitoring, WFM, speech, and multimedia applications. It presents market sizing and market share by application and by country. Trends are also identified based on technology adoption across different industries or sectors as well as by the size of the contact centers. Market drivers and restraints are also discussed for each country in Asia-Pacific.

Table of Contents

Introduction

  • Research Title Research Team and TOC

Executive Summary

  • Key Findings

Market Definition and Research Methodology

  • Market Overview

Asia-Pacific Breakdown

  • Country Breakdown

Australia Breakdown

  • Country Breakdown

China Breakdown

  • Country Breakdown

Hong Kong Breakdown

  • Country Breakdown

India Breakdown

  • Country Breakdown

Indonesia Breakdown

  • Country Breakdown

Japan Breakdown

  • Country Breakdown

Malaysia Breakdown

  • Country Breakdown

New Zealand Breakdown

  • Country Breakdown

The Phillipines Breakdown

  • Country Breakdown

Singapore Breakdown

  • Country Breakdown

South Korea Breakdown

  • Country Breakdown

Taiwan Breakdown

  • Country Breakdown

Thailand Breakdown

  • Country Breakdown

Vietnam Breakdown

  • Country Breakdown

The Last Word

  • Three Big Prediction

Appendix

  • List of Additional Slides
Related Research
This study breaks down the contact center applications market across 13 countries in Asia-Pacific based on 8 application segments including ACD, CTI, IVR, outbound, call monitoring, WFM, speech, and multimedia applications. It presents market sizing and market share by application and by country. Trends are also identified based on technology adoption across different industries or sectors as well as by the size of the contact centers. Market drivers and restraints are also discussed for each country in Asia-Pacific.
More Information
No Index Yes
Podcast No
Author Shuishan Lu
Industries Information Technology
WIP Number P755-01-00-00-00
Is Prebook No