Asia-Pacific Hosted Contact Center Services Market, Forecast to 2021

Asia-Pacific Hosted Contact Center Services Market, Forecast to 2021

System Flexibility and Scalability Demands to Power Revenues, Adoption of Hosted and Cloud Contact Centre Solutions to Increase

RELEASE DATE
05-Jan-2016
REGION
Asia Pacific
Research Code: P899-01-00-00-00
SKU: IT00805-AP-MR_02146

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SKU
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$20,000.00

$15,000.00 save 25 %

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Description

This research service analyzes the hosted contact center services market in the Asia-Pacific region. Market sizing and forecasting are provided in terms of seats and revenue. The competitive landscape is examined at a vendor level as well as at a service provider level. Furthermore, key application vendors and hosted contact center service providers in the region have been profiled. Regional analysis and forecasting are provided for six regions within the Asia-Pacific market including Oceania (Australia and New Zealand), Association of Southeast Asian Nations (ASEAN), Greater China (China, Hong Kong, and Taiwan), India, Japan, and South Korea.

RESEARCH: INFOGRAPHIC

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Table of Contents

Key findings

Market Engineering Measurements

CEO’s Perspective

Market Definitions

Research Methodology

Geographical Coverage

Key Market Drivers, Asia-Pacific, 2015–2021

Key Market Restraints, Global, 2016–2022

Key Market Trends

Key Technology Trends

Key Pricing Trends

Sales and Pricing

Seat Forecast, Asia-Pacific, 2013–2021

Revenue Forecast, Asia-Pacific, 2013–2021

Percent of Revenue by Region

Market Penetration Analysis

Forecast by Size of Hosting

Adoption Trend Analysis—Size of Hosting

Forecast by Type of Requirement

Forecast by Horizontal Market

Adoption Trends Analysis

Vendor Insights

Vendor Profiles

Service Provider Insights

Service Provider Profiles

Oceania (Australia and New Zealand)

Key Market Trends

Revenue Forecast, Oceania, 2013–2021

Service Provider Trends

Service Provider Profiles

India

Key Market Trends

Revenue Forecast, India, 2013–2021

Service Provider Trends

Service Provider Profiles

Japan

Key Market Trends

Revenue Forecast, Japan, 2013–2021

Service Provider Trends

Service Provider Profiles

ASEAN (Indonesia, Malaysia, the Philippines, Singapore, Thailand, and Vietnam)

Key Market Trends

Revenue Forecast, ASEAN, 2013–2021

Service Provider Trends

Service Provider Profiles

Greater China (GC)(Mainland China, Hong Kong, Taiwan)

Key Market Trends

Revenue Forecast, Greater China, 2013–2021

Service Provider Trends

Service Provider Profiles

South Korea

Key Market Trends

Revenue Forecast, South Korea, 2013–2021

Service Provider Trends

Service Provider Profiles

Market Engineering Methodology

Partial List of Companies Interviewed

Table of Acronyms Used

Learn More—Next Steps

Additional Sources of Information

List of Figures
  • 1. Total Hosted Contact Center Services Market: Market Engineering Measurements, Asia-Pacific, 2014
  • 2. Research Methodology
  • 3. Market Overview—Geographical Coverage
  • 4. Total Hosted Contact Center Services Market: Key Market Drivers, Asia-Pacific, 2015–2021
  • 5. Total Hosted Contact Center Services Market: Key Market Restraints, Asia-Pacific, 2015–2021
  • 6. Total Hosted Contact Center Services Market: Market Engineering Measurements, Asia-Pacific, 2014
  • 7. Total Hosted Contact Center Services Market: Different Phases of Adoption, Asia-Pacific, 2014
  • 8. Total Hosted Contact Center Services Market: Seat Forecast, Asia-Pacific, 2013–2021
  • 9. Total Hosted Contact Center Services Market: Revenue Forecast, Asia-Pacific, 2013–2021
  • 10. Total Hosted Contact Center Services Market: Percent of Revenue by Region, Asia-Pacific, 2014
  • 11. Total Hosted Contact Center Services Market: Market Penetration, Asia-Pacific, 2013–2021
  • 12. Total Hosted Contact Center Services Market: Revenue Distribution by Size of Hosting, Asia-Pacific, 2014, 2018, and 2021
  • 13. Total Hosted Contact Center Services Market: Revenue Distribution by Type of Requirement, Asia-Pacific, 2014, 2018, and 2021
  • 14. Total Hosted Contact Center Services Market: Revenue Distribution by Horizontal Market, Asia-Pacific, 2014, 2018 and 2021
  • 15. Hosted Contact Center Services Market: Market Engineering Measurements, Oceania, 2014
  • 16. Hosted Contact Center Services Market: Revenue Forecast, Oceania, 2013–2021
  • 17. Hosted Contact Center Services Market: Market Engineering Measurements, India, 2014
  • 18. Hosted Contact Center Services Market: Revenue Forecast, India, 2013–2021
  • 19. Hosted Contact Center Services Market: Market Engineering Measurements, Japan, 2014
  • 20. Hosted Contact Center Services Market: Revenue Forecast, Japan, 2013–2021
  • 21. Hosted Contact Center Services Market: Market Engineering Measurements, ASEAN, 2014
  • 22. Hosted Contact Center Services Market: Revenue Forecast, ASEAN, 2013–2021
  • 23. Hosted Contact Center Services Market: Market Engineering Measurements, Greater China, 2014
  • 24. Hosted Contact Center Services Market: Revenue Forecast, Greater China, 2013–2021
  • 25. Hosted Contact Center Services Market: Market Engineering Measurements, South Korea, 2014
  • 26. Hosted Contact Center Services Market: Revenue Forecast, South Korea, 2013–2021
Related Research
This research service analyzes the hosted contact center services market in the Asia-Pacific region. Market sizing and forecasting are provided in terms of seats and revenue. The competitive landscape is examined at a vendor level as well as at a service provider level. Furthermore, key application vendors and hosted contact center service providers in the region have been profiled. Regional analysis and forecasting are provided for six regions within the Asia-Pacific market including Oceania (Australia and New Zealand), Association of Southeast Asian Nations (ASEAN), Greater China (China, Hong Kong, and Taiwan), India, Japan, and South Korea.
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Table of Contents | Executive Summary~ || Key findings~ || Market Engineering Measurements~ || CEO’s Perspective~ ~ | Market Overview~ || Market Definitions~ || Research Methodology~ || Geographical Coverage~ ~ | Drivers and Restraints~ || Key Market Drivers, Asia-Pacific, 2015–2021~ ||| Flexibility and scalability of hosted model~ ||| Shift from capex to opex business model~ ||| Continuous development of service-oriented companies~ ||| Other Drivers~ || Key Market Restraints, Global, 2016–2022 ~ ||| Resistance to migrate from on-premises contact center deployments~ ||| Lack of network security~ ||| Telecommunications service providers’ lack of investment in hosted or cloud service platform~ ||| Other Restraints~ ~ | Forecasts and Trends~ || Key Market Trends~ || Key Technology Trends~ || Key Pricing Trends~ || Sales and Pricing~ || Seat Forecast, Asia-Pacific, 2013–2021~ || Revenue Forecast, Asia-Pacific, 2013–2021~ || Percent of Revenue by Region~ ~ | Demand Analysis~ || Market Penetration Analysis~ || Forecast by Size of Hosting~ || Adoption Trend Analysis—Size of Hosting~ || Forecast by Type of Requirement~ || Forecast by Horizontal Market~ || Adoption Trends Analysis~ ~ | Ecosystem Analysis—Application Vendors~ || Vendor Insights~ || Vendor Profiles~ ||| Aspect Software~ ||| Avaya~ ||| Cisco Systems~ ||| Enghouse Interactive (CosmoCom)~ ||| Genesys~ ||| Interactive Intelligence (ININ)~ ~ | Ecosystem Analysis—Service Providers~ || Service Provider Insights~ || Service Provider Profiles~ ||| AT&T~ ||| BT Global Services (BT)~ ||| Orange Business Service (OBS)~ ||| Verizon~ ~ | Oceania Market Breakdown~ || Oceania (Australia and New Zealand)~ || Key Market Trends~ || Revenue Forecast, Oceania, 2013–2021~ || Service Provider Trends~ || Service Provider Profiles~ ||| Telstra~ ||| Optus~ ||| IPscape~ ||| Spark Digital~ ~ | India Market Breakdown~ || India ~ || Key Market Trends~ || Revenue Forecast, India, 2013–2021~ || Service Provider Trends~ || Service Provider Profiles~ ||| Tata Communications~ ||| Reliance~ ||| Sify~ ~ | Japan Market Breakdown~ || Japan ~ || Key Market Trends~ || Revenue Forecast, Japan, 2013–2021~ || Service Provider Trends~ || Service Provider Profiles~ ||| NTT Communications~ ||| Collabos~ ||| LINK~ ||| Virtualex Consulting~ ~ | ASEAN Market Breakdown~ || ASEAN (Indonesia, Malaysia, the Philippines, Singapore, Thailand, and Vietnam)~ || Key Market Trends~ || Revenue Forecast, ASEAN, 2013–2021~ || Service Provider Trends~ || Service Provider Profiles~ ||| VADS~ ||| PLDT~ ~ | Greater China Market Breakdown~ || Greater China (GC)(Mainland China, Hong Kong, Taiwan)~ || Key Market Trends~ ||| China~ ||| Hong Kong~ ||| Taiwan~ || Revenue Forecast, Greater China, 2013–2021~ || Service Provider Trends~ || Service Provider Profiles~ ||| China Unicom~ ||| Infobird~ ||| Ti-Net~ ||| China Telecom~ ||| PCCW~ ||| Chunghwa Telecom (CHT)~ ~ | South Korea Market Breakdown~ || South Korea~ || Key Market Trends~ || Revenue Forecast, South Korea, 2013–2021~ || Service Provider Trends~ || Service Provider Profiles~ ||| KT Olleah~ ||| LG Uplus~ ||| SK Broadband~ ~ | The Last Word—Three Big Predictions~ | Legal Disclaimer~ | Appendix~ || Market Engineering Methodology~ || Partial List of Companies Interviewed~ || Table of Acronyms Used~ || Learn More—Next Steps~ || Additional Sources of Information~
List of Charts and Figures 1. Total Hosted Contact Center Services Market: Market Engineering Measurements, Asia-Pacific, 2014~ 2. Research Methodology~ 3. Market Overview—Geographical Coverage~ 4. Total Hosted Contact Center Services Market: Key Market Drivers, Asia-Pacific, 2015–2021~ 5. Total Hosted Contact Center Services Market: Key Market Restraints, Asia-Pacific, 2015–2021~ 6. Total Hosted Contact Center Services Market: Market Engineering Measurements, Asia-Pacific, 2014~ 7. Total Hosted Contact Center Services Market: Different Phases of Adoption, Asia-Pacific, 2014~ 8. Total Hosted Contact Center Services Market: Seat Forecast, Asia-Pacific, 2013–2021~ 9. Total Hosted Contact Center Services Market: Revenue Forecast, Asia-Pacific, 2013–2021~ 10. Total Hosted Contact Center Services Market: Percent of Revenue by Region, Asia-Pacific, 2014~ 11. Total Hosted Contact Center Services Market: Market Penetration, Asia-Pacific, 2013–2021~ 12. Total Hosted Contact Center Services Market: Revenue Distribution by Size of Hosting, Asia-Pacific, 2014, 2018, and 2021~ 13. Total Hosted Contact Center Services Market: Revenue Distribution by Type of Requirement, Asia-Pacific, 2014, 2018, and 2021~ 14. Total Hosted Contact Center Services Market: Revenue Distribution by Horizontal Market, Asia-Pacific, 2014, 2018 and 2021~ 15. Hosted Contact Center Services Market: Market Engineering Measurements, Oceania, 2014~ 16. Hosted Contact Center Services Market: Revenue Forecast, Oceania, 2013–2021~ 17. Hosted Contact Center Services Market: Market Engineering Measurements, India, 2014~ 18. Hosted Contact Center Services Market: Revenue Forecast, India, 2013–2021~ 19. Hosted Contact Center Services Market: Market Engineering Measurements, Japan, 2014~ 20. Hosted Contact Center Services Market: Revenue Forecast, Japan, 2013–2021~ 21. Hosted Contact Center Services Market: Market Engineering Measurements, ASEAN, 2014~ 22. Hosted Contact Center Services Market: Revenue Forecast, ASEAN, 2013–2021~ 23. Hosted Contact Center Services Market: Market Engineering Measurements, Greater China, 2014~ 24. Hosted Contact Center Services Market: Revenue Forecast, Greater China, 2013–2021~ 25. Hosted Contact Center Services Market: Market Engineering Measurements, South Korea, 2014~ 26. Hosted Contact Center Services Market: Revenue Forecast, South Korea, 2013–2021~
Author Krishna Baidya
Industries Information Technology
WIP Number P899-01-00-00-00
Is Prebook No