Asia-Pacific Hosted Contact Center Services Market, Forecast to 2021

System Flexibility and Scalability Demands to Power Revenues, Adoption of Hosted and Cloud Contact Centre Solutions to Increase


This research service analyzes the hosted contact center services market in the Asia-Pacific region. Market sizing and forecasting are provided in terms of seats and revenue. The competitive landscape is examined at a vendor level as well as at a service provider level. Furthermore, key application vendors and hosted contact center service providers in the region have been profiled. Regional analysis and forecasting are provided for six regions within the Asia-Pacific market including Oceania (Australia and New Zealand), Association of Southeast Asian Nations (ASEAN), Greater China (China, Hong Kong, and Taiwan), India, Japan, and South Korea.
USD 20,000

* Required Fields

USD 20,000

PAY BY INVOICE

Be the first to review this product

Table of Contents

1. Executive Summary
Key findings
Market Engineering Measurements
CEO’s Perspective
2. Market Overview
Market Definitions
Research Methodology
Geographical Coverage
3. Drivers and Restraints
Key Market Drivers, Asia-Pacific, 2015–2021
Flexibility and scalability of hosted model
Shift from capex to opex business model
Continuous development of service-oriented companies
Other Drivers
Key Market Restraints, Global, 2016–2022
Resistance to migrate from on-premises contact center deployments
Lack of network security
Telecommunications service providers’ lack of investment in hosted or cloud service platform
Other Restraints
4. Forecasts and Trends
Key Market Trends
Key Technology Trends
Key Pricing Trends
Sales and Pricing
Seat Forecast, Asia-Pacific, 2013–2021
Revenue Forecast, Asia-Pacific, 2013–2021
Percent of Revenue by Region
5. Demand Analysis
Market Penetration Analysis
Forecast by Size of Hosting
Adoption Trend Analysis—Size of Hosting
Forecast by Type of Requirement
Forecast by Horizontal Market
Adoption Trends Analysis
6. Ecosystem Analysis—Application Vendors
Vendor Insights
Vendor Profiles
Aspect Software
Avaya
Cisco Systems
Enghouse Interactive (CosmoCom)
Genesys
Interactive Intelligence (ININ)
7. Ecosystem Analysis—Service Providers
Service Provider Insights
Service Provider Profiles
AT&T
BT Global Services (BT)
Orange Business Service (OBS)
Verizon
8. Oceania Market Breakdown
Oceania (Australia and New Zealand)
Key Market Trends
Revenue Forecast, Oceania, 2013–2021
Service Provider Trends
Service Provider Profiles
Telstra
Optus
IPscape
Spark Digital
9. India Market Breakdown
India
Key Market Trends
Revenue Forecast, India, 2013–2021
Service Provider Trends
Service Provider Profiles
Tata Communications
Reliance
Sify
10. Japan Market Breakdown
Japan
Key Market Trends
Revenue Forecast, Japan, 2013–2021
Service Provider Trends
Service Provider Profiles
NTT Communications
Collabos
LINK
Virtualex Consulting
11. ASEAN Market Breakdown
ASEAN (Indonesia, Malaysia, the Philippines, Singapore, Thailand, and Vietnam)
Key Market Trends
Revenue Forecast, ASEAN, 2013–2021
Service Provider Trends
Service Provider Profiles
VADS
PLDT
12. Greater China Market Breakdown
Greater China (GC)(Mainland China, Hong Kong, Taiwan)
Key Market Trends
China
Hong Kong
Taiwan
Revenue Forecast, Greater China, 2013–2021
Service Provider Trends
Service Provider Profiles
China Unicom
Infobird
Ti-Net
China Telecom
PCCW
Chunghwa Telecom (CHT)
13. South Korea Market Breakdown
South Korea
Key Market Trends
Revenue Forecast, South Korea, 2013–2021
Service Provider Trends
Service Provider Profiles
KT Olleah
LG Uplus
SK Broadband
14. The Last Word—Three Big Predictions
15. Legal Disclaimer
16. Appendix
Market Engineering Methodology
Partial List of Companies Interviewed
Table of Acronyms Used
Learn More—Next Steps
Additional Sources of Information

Infographic



List of Figures & Charts

1. Total Hosted Contact Center Services Market: Market Engineering Measurements, Asia-Pacific, 2014
2. Research Methodology
3. Market Overview—Geographical Coverage
4. Total Hosted Contact Center Services Market: Key Market Drivers, Asia-Pacific, 2015–2021
5. Total Hosted Contact Center Services Market: Key Market Restraints, Asia-Pacific, 2015–2021
6. Total Hosted Contact Center Services Market: Market Engineering Measurements, Asia-Pacific, 2014
7. Total Hosted Contact Center Services Market: Different Phases of Adoption, Asia-Pacific, 2014
8. Total Hosted Contact Center Services Market: Seat Forecast, Asia-Pacific, 2013–2021
9. Total Hosted Contact Center Services Market: Revenue Forecast, Asia-Pacific, 2013–2021
10. Total Hosted Contact Center Services Market: Percent of Revenue by Region, Asia-Pacific, 2014
11. Total Hosted Contact Center Services Market: Market Penetration, Asia-Pacific, 2013–2021
12. Total Hosted Contact Center Services Market: Revenue Distribution by Size of Hosting, Asia-Pacific, 2014, 2018, and 2021
13. Total Hosted Contact Center Services Market: Revenue Distribution by Type of Requirement, Asia-Pacific, 2014, 2018, and 2021
14. Total Hosted Contact Center Services Market: Revenue Distribution by Horizontal Market, Asia-Pacific, 2014, 2018 and 2021
15. Hosted Contact Center Services Market: Market Engineering Measurements, Oceania, 2014
16. Hosted Contact Center Services Market: Revenue Forecast, Oceania, 2013–2021
17. Hosted Contact Center Services Market: Market Engineering Measurements, India, 2014
18. Hosted Contact Center Services Market: Revenue Forecast, India, 2013–2021
19. Hosted Contact Center Services Market: Market Engineering Measurements, Japan, 2014
20. Hosted Contact Center Services Market: Revenue Forecast, Japan, 2013–2021
21. Hosted Contact Center Services Market: Market Engineering Measurements, ASEAN, 2014
22. Hosted Contact Center Services Market: Revenue Forecast, ASEAN, 2013–2021
23. Hosted Contact Center Services Market: Market Engineering Measurements, Greater China, 2014
24. Hosted Contact Center Services Market: Revenue Forecast, Greater China, 2013–2021
25. Hosted Contact Center Services Market: Market Engineering Measurements, South Korea, 2014
26. Hosted Contact Center Services Market: Revenue Forecast, South Korea, 2013–2021



Why Frost & Sullivan

Working with the CEO’s growth team to create a vision based on a transformation growth strategy

Creating content-based digital marketing strategies that leverage our research perspective to differentiate and “tell your story”

Tracking over 1000 emerging technologies and analyzing the impact by industry and application to reveal the companies to watch in each sector

The Frost & Sullivan team is based in our 45 global offices and have developed a powerful global understandings of how industries operate on a global level.