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The Future of Enterprise Communications in the Workplace in North America
An End-user Perspective
04-Feb-2015
North America
Customer Research
NE98-01-00-00-00
TE00416-NA-CR_02035
$2,450.00
Special Price $1,837.50 save 25 %
The overall research objective is to measure the existing use and future decision making behavior toward Information Technology (IT) within North America, covering the manufacturing, education, financial, government, healthcare, and retail sectors, and specifically, smart phones, tablets, cloud computing, video, audio, and web conferencing, Internet Protocol (IP) telephony, internal and external social media, Unified Communications Clients (UCC), Time-division Multiplexing (TDM) phones, business grade and consumer softphones, headsets, and Mobile Device Management (MDM). IT decision makers are particularly concerned with their ability to make appropriate and effective investments, comply with new regulatory requirements, and improve business processes. Supporting remote and mobile workers rates the lowest, which may mean they feel they have this challenge better under control or, it may simply not be a priority for them. When it comes to spending money, IT managers are most concerned with improving productivity and reducing costs. They do not base their investment decisions as much on gaining a competitive advantage or attracting and retaining strong employees. Laptops are still the primary hardware device, but smart phones and tablets are catching up. Across the enterprise, the most commonly deployed tools are IP phones, IP telephony, and business-grade softphones, suggesting voice still matters to almost all employees.
Research Objectives
Methodology
Methodology (continued)
Executive Summary
Executive Summary (continued)
Executive Summary (continued)
Major Challenges for IT
Major Challenges for IT by Company Size
Major Challenges for IT by Vertical
Major Challenges for IT by Vertical (continued)
Primary Drivers for IT Investments
Primary Drivers for IT Investments Company Size
Primary Drivers for IT Investments by Vertical
Primary Drivers for IT Investments by Vertical (continued)
Current and Future Usage of Communications Tools
Current Usage of Communications Tools, by Company Size
Current Usage of Communications Tools, by Vertical
Current Usage of Communications Tools, by Vertical (continued)
Pervasiveness of UC Technology Deployment
Frequency of UC Technology Use Within the Organization
Effectiveness of UC in Addressing Top Business Challenges
Business Challenge: Dealing with New Regulatory Requirements
Business Challenge: Automating and Streamlining Business Processes
Technical Note: Understanding Perceptual Maps
Perceptual Map: UC and Influential Attributes
Communications Infrastructure, Current and Future Usage
Reasons for Not Using Certain UC Solutions
Reasons for Not Using Certain UC Solutions (continued)
Security Risks Associated with UC in the Enterprise
Criteria When Selecting a Cloud Provider
Criteria When Selecting a Cloud Provider, by Company Size
Criteria When Selecting a Cloud Provider, by Vertical
Criteria When Selecting a Cloud Provider, by Vertical (continued)
Attitudes About the Use of Cloud Computing/Hosted Communications
Satisfaction with Cloud Computing Use, by Company Size
Satisfaction with Cloud Computing Use, by Vertical
Attitudes About Cloud Computing by Non-users
Communications Deployment in the Cloud
Current Deployment of IT in the Cloud, by Company Size
Current Deployment of IT in the Cloud, by Vertical
Current Deployment of IT in the Cloud, by Vertical (continued)
Use of Customer-facing Social Media, by Company Size
Use of Customer-facing Social Media, by Vertical
Implementation of Customer-facing Social Media
Current Implementation of Customer-facing Social Media, by Company Size
Current Implementation of Customer-facing Social Media, by Vertical
Current Implementation of Customer-facing Social Media, by Vertical (continued)
Effectiveness of Customer-facing Social Media to Increase the Organization's Revenues
Effectiveness of Customer-facing Social Media to Increase the Organization's Revenues, by Vertical
Use of Social Media for Internal Collaboration, by Company Size
Use of Social Media for Internal Collaboration, by Vertical
Goals for Internal Social Media Use
Goals for Internal Social Media Use, by Company Size
Goals for Internal Social Media Use, by Vertical
Goals for Internal Social Media Use, by Vertical (continued)
Effectiveness of Internal Social Media to Improve Productivity, by Company Size
Effectiveness of Internal Social Media to Improve Productivity, by Vertical
Potential Benefits of Social Media within the Organization
Potential Benefits of Social Media within the Organization (continued)
Potential Benefits of Social Media within the Organization, by Company Size
Potential Benefits of Social Media within the Organization, by Vertical
Potential Benefits of Social Media within the Organization, by Vertical (continued)
Company-issued Devices
Company-supported Mobile Operating Systems
Personal Devices Allowed to Connect to Company Network (Bring Your Own Device)
BYOD Policy and Enforcement
The Big Picture of IT Budgets
Distribution of Worker Types by Industry
Country of Residence and Years in IT
IT Decision Making Role and Job Title
Companies’ and Respondents’ Geographic Reach
Company's Global Annual Revenues
The Frost & Sullivan Story
Value Proposition: Future of Your Company & Career
North America and Europe Perspective
Industry Convergence
360º Research Perspective
Implementation Excellence
Our Blue Ocean Strategy
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| Deliverable Type | Customer Research |
|---|---|
| No Index | No |
| Podcast | No |
| Author | Alpa Shah |
| Industries | Telecom |
| WIP Number | NE98-01-00-00-00 |
| Keyword 1 | Enterprise Collaboration |
| Keyword 2 | workplace communications |
| Keyword 3 | Communications and Collaboration Trends |
| Is Prebook | No |