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15 Nov 2001  |  North America  |  Market Research
IP VPN Gateway Markets
This report will analyze the U.S. Internet protocol virtual private network (IP VPN) hardware and software gateway markets. There are many varying market definitions of exactly what a VPN is. For the purposes of this report, the acronym VPN will refer to IP VPNs which create encrypted tunnels of communication through the Internet by using combina...
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21 Jul 2000  |  North America  |  Market Research
Predictive Dialers
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04 May 2016  |  Latin America  |  Market Research
Brazil Omnichannel Strategies, Forecast to 2021
Local Technology and Innovative Approaches to Reduce Costs, Increase Productivity and Retain Customers as Market Readies for Take-off
This market insight presents an analysis of the current status of omnichannel strategy adoptions in Brazil, as well as selected successful business cases. It also provides a general view of how companies in Brazil are facing the omnichannel reality; an overview of Brazilian consumer behavior and its impact on interactions with companies; market dri...
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08 Apr 2020  |  Asia Pacific  |  Market Research
ASEAN Peer-to-Peer Lending Market Study, 2019
P2P Platform Participants are Expanding the SME Lending Market in the ASEAN Member States
This research study examines companies that are using the advantages of the internet era to develop new ways of providing banking and financial services. Specifically, it is about the peer-to-peer (P2P) lending industry in 6 of the key member states of the Association of South East Asian Nations (ASEAN). P2P is a form of loan provision platform cen...
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26 Aug 2013  |  Europe  |  Market Research
Health and Fitness Wearables - the Case of Fitbit
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18 Sep 2014  |  Europe  |  Market Research
Web Real-time Communication (WebRTC): The Future of Contact Center Technology
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12 Aug 2015  |  North America  |  Market Research
Car as a Doctor—Automotive Industry Embracing In-car Health Monitoring and Wellbeing
Volume-driving OEMs Leading the First Wave of Proliferation
This insight analyzes and provides forecasts for health, wellness, and wellbeing (HWW) features in the automotive industry. It identifies strategies and opportunities for growth, determines the influence of technology, and identifies the stakeholders in the ecosystem. It offers a comparative analysis of key global original equipment manufacturers' ...
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26 Feb 2014  |  Latin America  |  Market Research
Analysis of the Brazilian Cloud Computing Market
Current Scenario and Future Outlook on Cloud Computing in Brazil
In the nascent market of cloud computing in Brazil, SaaS holds the largest share of IT services outsourced and IaaS is close behind. Meanwhile, PaaS has become a viable market opportunity. This market insight covers the Brazilian cloud computing market, including the market overview, drivers, restraints, trends, competitive analysis, and forecasts ...
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11 Feb 2013  |  North America  |  Market Research
Voice of the Customer
The New Voice in Analytics
This market insight looks at the tools and strategies being used to harness the voice of the customer (VoC), as part of the broader industry effort to improve the customer experience. It incorporates customer use cases from interviews on customers VoC goals, initiatives, and best practices.
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03 Jul 2015  |  North America  |  Market Research
Trends in the Customer Experience Management Market
Organisations Wanting to be Truly Customer-centric Must Actively Manage the Customer Journey
Frost & Sullivan discusses the real benefits provided by customer experience management (CXM) solutions, illustrating the 9 hottest trends characterising the CXM space in 2015 and offering advice to end users and vendors on how to procure and promote CXM solutions. Vendors claiming to offer CXM solutions cluster into 1 of 5 groups depending on the ...
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