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21 Jul 2025  |  Global  |  Market Research
The Evolution of the Global Video on Demand Market
New Business Models and Content are Driving Growth in Streaming Platforms
The accelerated transition from pay TV to VOD services drove hundreds of media and entertainment (M&E) companies across the globe to launch their own streaming platforms. In the past five years, the proliferation of vendors has made the VOD ecosystem an increasingly crowded space.With more online streaming service options than ever, VOD operators n...
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20 Sep 2017  |  North America  |  Strategic Forecasting
Gigya: Turning Unknown Users into Loyal Customers, Virtuously
This profile report examines Gigya’s approach to helping enterprises build deep, trusted relationships with their customers. A key component of the Gigya strategy is to invite users to become part of the process upfront. By engaging the user upfront, and being more open about the data collection process, businesses are now building individual relat...
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20 Jun 2025  |  North America  |  Market Research
The Impact of Tariffs on the Retail Customer Experience
How Retailers are Navigating Economic Uncertainty in 2025
The inauguration of a new U.S. president in January 2025 not only changed the administration but also initiated a complete shift in managing the U.S. economy. A key focus is the rapid implementation of tariffs affecting the U.S. and its trading partners. Tariffs act as a tax on businesses importing goods, since companies cannot retrieve their produ...
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30 Dec 2022  |  North America  |  Market Research
The Looming Recession and its Impact on Cloud Markets
Enterprise Perspectives on IT Spend in 2023
Is the global economy on the brink of a recession This has been amongst the most hotly debated questions of 2022. Politicians, analysts, economists, and businesses all seem to have differing perspectives on the topic. Some anticipate a bleak 2023, with an economic environment akin to the Great Recession of 2007–2009. Others sport a rosier outlook o...
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08 Nov 2023  |  Global  |  Market Research
Ready, Set, Go! The Race is on to Capitalize on Generative AI in the Contact Center
Generative AI s Impact on CX Includes Increased Competitive Intensity and Transformational Growth
Generative AI (GenAI) has garnered huge interest and holds great promise for optimizing business operations by automating routine tasks, streamlining workflows, and providing intelligent insights that improve efficiency, quality, and performance. Ongoing innovation in artificial intelligence (AI) has introduced GenAI with far-reaching implicatio...
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29 Sep 2023  |  Asia Pacific  |  Customer Research
Voice of the Enterprise Security Customer—Trends in Japan
A Survey of Enterprise End Users on the Cybersecurity Trends in Japan
This report presents a comprehensive analysis of the cybersecurity landscape in Japan, providing insights on areas such as cybersecurity operations, cybersecurity strategy, threat landscape, organizations’ cybersecurity readiness against cyberattacks, and projected the investment in cybersecurity areas in 2023. The report first identifies the leve...
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19 Feb 2026  |  Global  |  Market Research
People Analytics for Employee Experience Global Growth Opportunities, 2026–2030
Great Employee Experience Drives Transformational Growth
Over the last five years, businesses have accelerated their digital transformation journeys. Businesses are struggling with labor shortages and productivity challenges due to a lack of resources and employee burnout. The economic downturn has pressured businesses to innovate and enhance employee experience (EX), efficiency, and productivity.Organiz...
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26 Dec 2019  |  Global  |  Technology Research
Advancements in AI on Edge - Emerging Applications and Innovations
An Insight Into How AI On Edge Is Likely To Open Up New Opportunities For Businesses In The Near Future
Traditional cloud computing models sends data from the device to the cloud for data analysis and the decision is sent back to the device for implementation. The agility of cloud computing is great but not enough to overcome certain challenges such as latency, bandwidth, processing the data for real-time decision making, costs associated with data t...
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26 Apr 2017  |  South Asia, Middle East & North Africa  |  Market Research
Impact of e-tailing on Consumer Electronics Sales in India
Impact of ETail on Consumer Electronics
The Indian e-commerce Industry grew at a CAGR of 34% between 2009 and 2014 touching US $16.4 Billion. E-tail in India has grown at a CAGR of 46% and is expected to touch 17.52 billion by 2018 from 5.32 billion in 2014. This paper provides an insight on the impact of ETail on Consumer electronics in the coming years.
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05 Oct 2021  |  North America  |  Customer Research
Global Customer Perspectives on Contact Center Trends by Country
Impact of COVID-19 on Top Contact Center Markets
Frost & Sullivan surveyed 661 IT decision-makers around the globe to IT/Communications to gain a deeper understanding of the impact of COVID-19 and their plans to exceed CX expectations as the world recovers from the pandemic. COVID-19 accelerated the move towards self-service, allowing many companies to invest in technology that deflects calls...
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Special Price $3,712.50 save 25 %