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14 Nov 2018  |  North America  |  Strategic Forecasting
Optimizing the On-Premises Data Center - Three Ways to Drive Infrastructure Transformation
For most businesses, the on-premises data center remains a critical component of their IT environment. However, those same businesses desire the efficiency and flexibility of the cloud model within their private environments. They therefore need to optimize infrastructure to enable the business to launch new applications and services, quickly, secu...
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24 Jan 2019  |  North America  |  Market Research
North American Robotic Process Automation Market View for Customer Care, 2019
Virtualizing the Workforce Enterprise-wide for Cost Reduction and Customer Experience Differentiation
The rapid pace of technological change has had far reaching impact across business; ushering in the age of digital transformation. Machine learning (ML), natural language processing (NLP), artificial intelligence (AI), the Internet of Things (IoT), mobility, and cloud computing are a few examples of maturing technologies that are impacting this tra...
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03 Feb 2020  |  North America  |  Strategic Forecasting
Leveraging Advanced Technology in the Partner Channel
Driving Partner Engagement and Sales with New Tech Strategies
Channel partner relationships are like a three-legged stool, with vendors, partners, and businesses all reaping benefits from the relationship. For customers, channel partners often provide a high-touch, consultative approach that allows them to get to know the business’ needs and goals and offers a trusted, expert view of how to make their goals a...
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29 Jun 2016  |  North America  |  Market Research
Impact of Technology on Education from an End-user and Educator Perspective
This insight discusses the impact of digital learning services on education in North America. For this insight, Frost & Sullivan conducted a series of interviews with educators in North America, including primary and secondary school teachers, administrators and principals, and higher education faculty, heads of departments, and deans, to understan...
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10 Oct 2025  |  North America  |  Frost Radar
Frost Radar™: Customer Experience Platforms in North America, 2025
A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
Customer experience (CX) platforms orchestrate the complexity of modern customer interactions across multiple channels and touchpoints along the entire customer journey, delivering seamless, consistent, and personalized experiences. Providers must have a full-fledged contact center offering to be featured on this Frost Radar™. Adjacent solution pro...
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13 May 2021  |  North America  |  Market Research
IoT Start-up Tracker—Digital Retail
Seamless Integration Between Offline and Online Creates New Growth Opportunities
The retail industry is increasingly focused on increasing sales and revenue through radical innovation and digital transformation. Frost & Sullivan's Start-Up Tracker is a resource to help the ecosystem participants identify solution providers with offerings that match industry challenges. The Start-Up Tracker provides a rich database of start-up...
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31 Mar 2023  |  North America  |  Market Research
Growth Opportunities in Industry Clouds
Tailored Solutions Focused on Sector-specific Business Outcomes are Poised to Drive the Next Wave of Cloud Services Adoption
For more than a decade, cloud has been a critical force powering digital transformation efforts for enterprises around the world. Hyperscalers, such as AWS and Microsoft, that provide infrastructure- and platform-as-a-service offerings to clients across various industries have been dominating the market. In the past three years, a new chapter in cl...
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08 Feb 2023  |  North America  |  Frost Radar
Frost Radar™: Americas Managed and Professional Security Services, 2023
A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines
In a constantly growing field of more than 120 industry participants across North America and Latin America, Frost & Sullivan independently plotted 12 of the top companies in this Frost Radar™ analysis. The market is populated by three types of companies. Professional service firms leverage their consulting pedigree to provide top-tier consulti...
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17 May 2022  |  North America  |  Market Research
Wireless Carriers Leverage Industry-Specific Products and Expertise to Compete in the North American Field-Centric Worker Applications Market
Advanced Technologies, Increased Internal Coordination, and Stronger Product Control Can Create Growth Opportunities
This study defines field-centric worker apps as software solutions that are used out in the field, where the mobile employee is typically traversing from site to site during his or her work day. Sample worker types can include field sales reps, field service technicians, public safety first-responders, utility field techs, insurance adjusters, home...
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30 Mar 2022  |  North America  |  Customer Research
CX Investment Predictions for 2022
Employee Engagement Elevated as a Business Priority
In a customer survey of 1,210 IT and telecom decision-makers around the world and across verticals (with 58% of respondents in a senior management position), improving customer experience is ranked as the top business objective in 2022, followed closely by improving brand equity. Companies recognize that maintaining brand loyalty becomes increasing...
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Special Price $3,712.50 save 25 %