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20 Jun 2025  |  North America  |  Market Research
The Impact of Tariffs on the Retail Customer Experience
How Retailers are Navigating Economic Uncertainty in 2025
The inauguration of a new U.S. president in January 2025 not only changed the administration but also initiated a complete shift in managing the U.S. economy. A key focus is the rapid implementation of tariffs affecting the U.S. and its trading partners. Tariffs act as a tax on businesses importing goods, since companies cannot retrieve their produ...
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21 Jul 2025  |  Global  |  Market Research
The Evolution of the Global Video on Demand Market
New Business Models and Content are Driving Growth in Streaming Platforms
The accelerated transition from pay TV to VOD services drove hundreds of media and entertainment (M&E) companies across the globe to launch their own streaming platforms. In the past five years, the proliferation of vendors has made the VOD ecosystem an increasingly crowded space.With more online streaming service options than ever, VOD operators n...
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18 Sep 2015  |  North America  |  Market Research
Nearshore is All Grown Up
Hot BPO Delivery Locations
Frost & Sullivan believes that there is an increased acceptance and trust in utilizing nearshore outsourcing locations for customer care. Service providers claim that companies can reduce their operating expenses by 30-40% by considering nearshore delivery options. Popular site locations for the North American call volumes include Central America, ...
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08 Nov 2023  |  Global  |  Market Research
Ready, Set, Go! The Race is on to Capitalize on Generative AI in the Contact Center
Generative AI s Impact on CX Includes Increased Competitive Intensity and Transformational Growth
Generative AI (GenAI) has garnered huge interest and holds great promise for optimizing business operations by automating routine tasks, streamlining workflows, and providing intelligent insights that improve efficiency, quality, and performance. Ongoing innovation in artificial intelligence (AI) has introduced GenAI with far-reaching implicatio...
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30 Dec 2022  |  North America  |  Market Research
The Looming Recession and its Impact on Cloud Markets
Enterprise Perspectives on IT Spend in 2023
Is the global economy on the brink of a recession This has been amongst the most hotly debated questions of 2022. Politicians, analysts, economists, and businesses all seem to have differing perspectives on the topic. Some anticipate a bleak 2023, with an economic environment akin to the Great Recession of 2007–2009. Others sport a rosier outlook o...
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23 Jan 2020  |  North America  |  Market Research
Best Practices for Routing Traffic to Multiple CDNs
Nearly All Large-Scale Live Events Currently Rely on Multiple CDNs
To use a multi-CDN strategy, customers need an efficient way to route their site’s traffic to different CDN providers. The three routing methods that seem to be the most prevalent among recent multi-CDN survey respondents are Manifest, Player, and DNS approaches. For all of these methods, it’s important to implement business logic that defines how ...
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29 Sep 2023  |  Asia Pacific  |  Customer Research
Voice of the Enterprise Security Customer—Trends in Japan
A Survey of Enterprise End Users on the Cybersecurity Trends in Japan
This report presents a comprehensive analysis of the cybersecurity landscape in Japan, providing insights on areas such as cybersecurity operations, cybersecurity strategy, threat landscape, organizations’ cybersecurity readiness against cyberattacks, and projected the investment in cybersecurity areas in 2023. The report first identifies the leve...
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26 Apr 2017  |  South Asia, Middle East & North Africa  |  Market Research
Impact of e-tailing on Consumer Electronics Sales in India
Impact of ETail on Consumer Electronics
The Indian e-commerce Industry grew at a CAGR of 34% between 2009 and 2014 touching US $16.4 Billion. E-tail in India has grown at a CAGR of 46% and is expected to touch 17.52 billion by 2018 from 5.32 billion in 2014. This paper provides an insight on the impact of ETail on Consumer electronics in the coming years.
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05 Oct 2021  |  North America  |  Customer Research
Global Customer Perspectives on Contact Center Trends by Country
Impact of COVID-19 on Top Contact Center Markets
Frost & Sullivan surveyed 661 IT decision-makers around the globe to IT/Communications to gain a deeper understanding of the impact of COVID-19 and their plans to exceed CX expectations as the world recovers from the pandemic. COVID-19 accelerated the move towards self-service, allowing many companies to invest in technology that deflects calls...
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20 Aug 2012  |  Global  |  Market Research
Analysis of the Global One-time Password Market
Emerging Threats Call for a Multi-layered Approach to Authentication
Advanced persistent threats, sophisticated malware, and data breaches have alerted the security industry and all organizations. Any organization, regardless of size and industry, can be targeted. Minimum security measures allow for criminals to investigate for vulnerabilities in a network whether it be through APTs and/or social engineering. Organi...
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