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Software and cloud-centric solutions have driven the video conferencing industry to morph significantly. Companies that have innovated at a fast pace are growing while others are becoming less relevant. As video conferencing becomes an integral part of the digital transformation strategy, the user demand continues to expand. The impact of softwar...

Communications platform as a service (CPaaS) has become a strategic enabler of digital business, driving the operationalization of customer and employee engagement across industries. As enterprise transformation accelerates, companies are rearchitecting their communications workflows around programmable interfaces that unify data, intelligence, and...

Communications platform as a service (CPaaS) has become foundational infrastructure for digital business, embedding programmable voice, messaging, and video into the applications where customers and employees engage. Enterprises are rearchitecting their communication workflows around programmable interfaces that unify data, intelligence, and automa...

The year 2020 was marked by significant changes in the way European businesses operate and serve customers. The COVID-19 pandemic forced many people to leave their traditional workplaces and move to work-from-home setups to comply with social distancing mandates and limit the spread of the virus. In addition to continuing to adequately serve custom...

The global web conferencing market is being transformed by the ongoing evolution of the workplace. A renewed focus on application convergence and strong mobile-first initiatives are resulting in groundbreaking technology shifts that are empowering users with greater productivity benefits than ever before. The move from audio-only meetings to web an...

07 Aug 2020  |  Europe  |  Frost Radar

Frost Radar™: European Hosted IP Telephony and UCaaS Market, 2020

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines™

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European businesses are rapidly adopting hosted Internet protocol (IP) telephony and unified communications-as-a-service (UCaaS) solutions to become more agile and more easily adapt to ever-evolving market conditions. The COVID-19 pandemic further reinforced the need for flexibility in technology consumption in terms of capacity adjustments and del...

This research examines enterprise buyer priorities, investment plans, and purchasing behaviors related to Unified Communications and Collaboration (UCC) technologies through 2029, based on Frost & Sullivan’s 2026 global Information Technology Decision-Maker (ITDM) survey. The study explores how organizations are adapting communications strategies, ...

The global web events market is experiencing significant shifts with the emergence of self-service solutions and a greater focus on mobile and social webcasting. An increasing number of enterprises are using webinars and webcasts as business-critical communication tools. User demand is triggered by travel and time savings, the ongoing workplace tra...

After a strong performance in 2024, the global video conferencing devices market entered a period of moderated growth in 2025. Unit shipments increased by 3.3%, while revenue grew 5.8%, supported by higher average selling prices. The slowdown reflects growing market maturity, ongoing macroeconomic uncertainty, and shifting enterprise technology pri...