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17 Sep 2024  |  Global  |  Customer Research
Evolving Business Models Drive Industry Transformation and New Growth Opportunities in Programmable Communications
AI-Powered Innovation Creates Differentiation and Boosts Value Propositions
API-based solutions often represent a significant departure from how businesses have become accustomed to purchasing and deploying communications. Their value lies in providing a powerful toolset to make business communications applications richer and more tightly integrated within business workflows. For example, an organization may choose to allo...
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13 Jan 2022  |  Global  |  Market Research
Growth Opportunities in UC Endpoint OPEX Models
OPEX Models Aim to Disrupt Device Acquisition in the UC Market
Several providers, including Microsoft, Zoom, Neat, and Crestron, announced OPEX programs focusing on multiple UC endpoints in 2020-21. This move reflects the intense and growing interest in the OPEX space, which has been fueled in part by the pandemic. However, OPEX, particularly leasing as a business model, has been in practice for several years,...
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14 May 2025  |  Global  |  Market Research
Global Cloud Meeting and Team Collaboration Market, Forecast to 2029
AI Emerges as the Catalyst for Renewed Growth in a Mature Market
After experiencing a slowdown in 2023, the cloud meetings and team collaboration market returned to moderate growth in 2024. Revenue in 2024 reached $15.39 billion, growing at 5.1 percent YoY. The market is forecasted to reach $21.62 billion by 2029 at a 5-year compound annual growth rate (CAGR) of 7.0 percent. Meetings and messaging remain foundat...
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Special Price $2,205.00 save 10 %
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15 Jul 2026  |  Global  |  Market Research
Global Video Conferencing Devices Market, Forecast to 2030
Rapid Advancements in AI and Continued Workplace Modernization Emerge as the Primary Growth Catalysts
After a strong performance in 2024, the global video conferencing devices market entered a period of moderated growth in 2025. Unit shipments increased by 3.3%, while revenue grew 5.8%, supported by higher average selling prices. The slowdown reflects growing market maturity, ongoing macroeconomic uncertainty, and shifting enterprise technology pri...
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28 Jul 2025  |  Global  |  Customer Research
Business Calling Market: Demand for Diverse Deployment and Connectivity Models Reigns
Hybrid Communications Environments Present Significant Challenges and Opportunities to Technology Solutions and Services Providers
Frost & Sullivan’s 2025 IT decision-maker (ITDM) survey was conducted to gain insights on the following end-user organizations’ priorities: - Demand for cloud/mobile private branch exchange (PBX)and unified-communications-as-a-service (UCaaS) functionality - Evolution of enterprise telephony/business call control environments - Demand for mobile...
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11 Sep 2025  |  Global  |  Customer Research
2025 UCC Buyers Perspectives – Investment Priorities in 2025 and Beyond
The Pillars of Effective Communication: Manageability, Security, Integration, and Interoperability
This year's Frost & Sullivan UCC IT Decision Maker (ITDM) survey reveals that organizations are increasingly prioritizing manageability and integration to drive operational efficiency and flexibility. At the same time, seamless integration capabilities, especially through the adoption of APIs and third-party tool compatibility, are essential for ag...
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18 Jul 2019  |  Global  |  Market Research
Global Enterprise Communications Platforms and Endpoints Market, Forecast to 2025
Communications Vendors Address Changing Business Needs and Rising Demand for Hybrid and Cloud Solutions
This strategic analysis is a part of Frost & Sullivan’s continued coverage of the global enterprise communications platforms and endpoints market as well as the broader, overall enterprise communications marketplace. In this Excel-based deliverable, Frost & Sullivan provides extensive market sizing and market share analysis of the on-premises enter...
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29 Feb 2024  |  Global  |  Market Research
Global Desktop and Cordless Phone Market, Forecast to 2030
Untapped Demand Among Key Employee Segments Drives Demand for New Desktop and Cordless Phones
Over the years the office telephone has transformed organization's communication internally and externally. However, in today's digital age, organization's have a plethora of digital tools at their disposal for communicating. At the same time, organization's are faced with various challenges that are driving changes to communications, such as the...
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Special Price $3,712.50 save 25 %
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30 Oct 2026  |  Global  |  Customer Research
From Channels to Outcomes: CPaaS Becomes the Execution Layer for Agentic Customer Engagement
Agentic AI, Trust Services, and Outcome-Based Commercial Models are Driving Transformational Growth in Programmable Communications
Frost & Sullivan's 2026 IT decision-maker (ITDM) survey was conducted to gain insights into the following end-user organizations' priorities: - Current use of communications platform as a service (CPaaS) and open communications application programming interfaces (APIs), and adoption plans through 2029 - The use cases and expected outcomes that dr...
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29 Apr 2025  |  Global  |  Market Research
Global Desktop, VoWLAN and DECT Phones
Mobility is Key to Growth Opportunities
The global enterprise desktop and cordless phone market is in decline, although the rate of decline has slowed compared to previous years. In 2024, total revenue fell by 9.2% to $2.21 billion from $2.44 billion in 2023. Between 2024 and 2031, industry revenues are projected to decline at a compound annual growth rate of 3.2%.A key challenge facing ...
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Special Price $4,455.00 save 10 %