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Frost & Sullivan's 2026 IT decision-maker (ITDM) survey was conducted to gain insights into the following end-user organizations' priorities: - Current use of communications platform as a service (CPaaS) and open communications application programming interfaces (APIs), and adoption plans through 2029 - The use cases and expected outcomes that dr...

The overall managed services market is forecast to show a healthy growth for the period FY2015 -2021. This growth is primarily garnered from large colocation orders with requirements for high-density racks from global firms entering the Indian market. The growing adoption of cloud, the transition from on-premise to hybrid-cloud models, and auxiliar...

The European UCaaS market is at an inflection point. Organizations are rethinking work styles, accelerating digital transformation, and redefining the role of communications in the modern enterprise. Hybrid work, mobility, and rising user expectations are reshaping demand. Employees now expect frictionless communication across devices, networks, an...

The global Unified Communications-as-a-Service (UCaaS) market is undergoing a significant transformation, fueled by digitalization, hybrid work adoption, and rapid advancements in artificial intelligence (AI). Organizations worldwide are prioritizing modern communications as a strategic pillar of digital transformation, driving steady growth in UCa...

13 Jul 2015  |  North America  |  Market Research

Analysis of the North American Hosted IP Telephony and UCC Services Market

The Perfect Storm for Cloud Unified Communications & Collaboration

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The North American hosted IP telephony and UCC services market is undergoing major changes as it moves from early-adopter to mass-adoption stage. Increasing customer awareness of cloud communications is driving adoption, yet is also leading to greater scrutiny of service quality and reliability. Heightened customer requirements along with the proli...

Communications platform as a service (CPaaS) has become foundational infrastructure for digital business, embedding programmable voice, messaging, and video into the applications where customers and employees engage. Enterprises are rearchitecting their communication workflows around programmable interfaces that unify data, intelligence, and automa...

08 Dec 2015  |  Europe  |  Market Research

Analysis of the European Hosted IP Telephony and UCC Services Market

Businesses Embrace the Cloud for Greater Flexibility

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The rapidly growing European hosted Internet protocol (IP) and unified communications and collaboration (UCC) services market is creating opportunities for both European and international providers delivering compelling next-generation solutions. The study discusses factors that are impacting growth opportunities in the European hosted IP telephony...

03 Nov 2016  |  North America  |  Market Research

North American Hosted IP Telephony and UCaaS Market

Cloud Communications Solutions Evolve to Align with an API Economy

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The North American hosted Internet protocol (IP) telephony and unified communications-as-a-service (UCaaS) market is approaching mass adoption in the small and medium-size business (SMB) segment and experiencing accelerated growth in the mid-market and large-enterprise segments. Businesses are undergoing profound transformation as they adopt advanc...

The 2026 Top 10 Growth Opportunities in Cloud Communications and Collaboration Services study provides a comprehensive examination of the forces reshaping one of the most dynamic segments of the ICT industry. As artificial intelligence, mobility, cloud maturity, and API‑driven programmability converge, they are redefining how organizations communic...