Search results for: 'part study'

Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retail banks in I...

Indonesia continues to capitalize on the growing number of telecommunications users in Southeast Asia as many individuals rely on various telecommunications services and products for both personal and business uses. Frost & Sullivans Customer Experience Management study on the countrys telecommunications sector explores how customers perceive their...

07 May 2021  |  Asia Pacific  |  Customer Research

Customer Experience Management Study—Malaysian Banking Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across any and all functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retai...

07 May 2021  |  Asia Pacific  |  Market Research

Customer Experience Management Study—Malaysian Telecommunications Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. In this study, Frost & Sullivan examines customer experience in the telecommunications sector in Malaysia, with a focus on the critical factors that influence customer behavior through...

07 Jul 2021  |  Asia Pacific  |  Market Research

Philippines Retail Banking Customer Experience Management Study 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Frost & Sullivan's Customer Experience Management study in the retail banking sector explores customer experience among banking providers in the Philippines, mainly the Philippine National Bank (PNB), BDO Unibank, Bank of the Philippine Islands (BPI), Metrobank, Union Bank, and Landbank. Customer experience is the accumulation of a customer's exper...

20 Dec 2018  |  Asia Pacific  |  Market Research

Strategic Overview of Automotive Aftermarket in Russia, Forecast to 2024

Parts Replacement Revenue to Grow at a CAGR of 6.4% by 2024

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Key Issues Addressed Key Benefits

This research study provides the growth prospects for the Russian automotive aftermarket, covering the Class 1-3 vehicles aftermarket in terms of volume (million units) and value (€ million). The base year for analysis is 2017 and the forecast period is 2018–2024. It includes analyses of vehicles in operation, new and used vehicle sales, and parts ...

Chinese automotive aftermarket revenue* (including automotive parts, insurance, used cars, automotive beauty and accessories, and miscellaneous services) is expected to record a Compound Annual Growth Rate (CAGR) of 7.7%, increasing from $290.44 billion in 2017 to $523.80 billion in 2025. During this period, the vehicles in operation (VIO) for Chin...

Alibaba is leading a new wave in the automotive market in China. It is enhancing its supply chain to a higher and concentrated vertical level, by interconnecting leading automotive original equipment manufacturers (OEMs), small and medium enterprises (SMEs), distributors, retailers, and consumers from offline presence to online involvement. More t...

19 Sep 2019  |  Asia Pacific  |  Market Research

Asia-Pacific Industrial 3D Printing Market, Forecast to 2023

Industrial Manufacturing to Undergo a Paradigm Shift in the Long Term With the Proliferation of 3D Printing Technologies

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This study provides information on the 3D printing market in Asia-Pacific. It talks of the key developments in the region and the drivers and restraints in the industry. Of late, 3D printing technology is being used to not only produce product prototypes but also functional components, which is helping Original Equipment Manufacturers (OEMs) in twe...