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04 May 2016  |  Latin America  |  Market Research
Brazil Omnichannel Strategies, Forecast to 2021
Local Technology and Innovative Approaches to Reduce Costs, Increase Productivity and Retain Customers as Market Readies for Take-off
This market insight presents an analysis of the current status of omnichannel strategy adoptions in Brazil, as well as selected successful business cases. It also provides a general view of how companies in Brazil are facing the omnichannel reality; an overview of Brazilian consumer behavior and its impact on interactions with companies; market dri...
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03 Apr 2026  |  Global  |  Market Research
Evolution of Global Extended Reality (XR) Technologies, 2025–2032
XR is Driving a New Growth Cycle as Value Shifts from Devices to Software and Monetization
The global extended reality (XR) market is entering a new growth cycle, shifting from device-led adoption toward software-, platform-, and monetization-driven expansion. While headset shipments remain cyclical and closely tied to hardware refresh cycles, value creation is increasingly driven by scalable XR software platforms, recurring subscription...
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10 Mar 2017  |  Asia Pacific  |  Market Research
Asia-Pacific Cloud Computing Services Market Analysis, Forecast to 2022
Strong Uptake of Managed Cloud Services Bundled with Value-added Offerings Unlocks Growth Opportunities for Service Providers
The demand for managed cloud and professional services has been increasing, especially in countries with a mature cloud landscape such as Japan. This arises due to complex Big Data and workloads such as enterprise resource planning (ERP) being increasingly migrated to cloud platforms. The expansion of open source technologies, as well as advances i...
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10 Feb 2025  |  Global  |  Customer Research
Evaluating the Perceptions and Use of Immersive Technologies and the Metaverse
Highlights from the 2024 Frost & Sullivan Global IT Decision-Makers Survey
Frost & Sullivan conducts an annual survey of IT and business decision-makers regarding their views of technologies, such as immersive services, the metaverse, the internet of things, artificial intelligence, and the cloud. This report leverages the information collected in Frost & Sullivan’s 2024 IT Decision-Makers Survey to analyze the percepti...
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14 Dec 2016  |  Europe  |  Market Research
Europe Contact Center BPO Market
Exponential Technological Change—How Might it Affect the World of BPO?
This market analysis study provides market sizing and forecasts for the European contact center outsourcing (BPO) market. European market revenue represents outsourcer revenues associated with customer interactions that originate in Europe, regardless of fulfillment model. The study provides breakdown and forecasts by fulfillment platform, industry...
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09 May 2016  |  Africa  |  Market Research
African Cloud Computing Market Outlook
Strategic Partnerships Between International Cloud and Local ICT Providers Increases, BFSI Offers Highest Growth Potential in South Africa, Kenya, and Nigeria
This research service provides an analysis of the cloud services market across Africa. The market trends in the key African markets of South Africa, Kenya, and Nigeria are analyzed and compared with global trends. This research service includes company profiles of leading cloud providers in the 3 countries and the strategies they employ. This resea...
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14 Jun 2016  |  Europe  |  Market Research
European Data Centre Services Market
Co-existence of Colocation, Managed Hosting and Cloud Services will Drive Providers to Adopt a Hybrid IT Approach
The convenience and cost efficiency of outsourcing enterprise IT infrastructure continues to drive demand for data centre services. In addition, the growth of cloud, content is a key source of growth particularly for colocation service providers. However, with the growing adoption of cloud services among enterprises, the growth dynamics of traditio...
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09 Sep 2016  |  Global  |  Market Research
Advanced Malware Sandbox Market Analysis
“Must Have” Security Technology Reaches Mass Adoption
Malware has evolved to evade traditional security tools that rely on simple signature-matching for detection. Many of the largest companies in the world have been breached by advanced malware and the problem is only becoming more widespread. In response, sandbox analysis technologies have proven to be a more reliable and accurate approach to detect...
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27 Jul 2016  |  Africa  |  Market Research
Emerging Opportunities in African BPO Markets
Innovation Boosts Growth in Key African Countries
This research service provides an analysis of the BPO market across Africa, with Egypt, Kenya, Mauritius, Morocco, and Nigeria as the scope. The study includes market insights, overview of strategies of leading providers, regulatory considerations, economic impact assessment of the BPO market in these 5 countries, and a comparison with global trend...
$3,000.00
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25 Jan 2017  |  Global  |  Market Research
Australian Contact Center Outsourcing Market Update
Need to Deliver Deeper Customer Engagement and Enhanced Lifecycle Capabilities Transforming Outsourcing Space
The contact center outsourcing industry is being disrupted and transformed, as customer interactions shift more rapidly from traditional channels to digital channels. Omni-channel customer experience has emerged as a strategic priority for contact centers globally as well as across Asia-Pacific. In the wake of these changes, the Australian contact ...
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