Search results for: 'care development'

The overall research objective of this research service was to investigate the current and future outsourcing trends in the North American contact centers. Nearly half of the respondents outsource some customer care activities. Large contact center organizations are greater users of outsourcing than medium and small contact center organizations. Co...

The Affordable Care Act has created an upswing in the number of patients entering the US healthcare system, boosting the volume of routine and specialized testing performed in laboratories. This market insight analyzes the instrumentation and reagent segment activity within the US hemostasis market. Key trends and a comparative analysis between the...

COVID-19 has hit us fast and furiously in 2020. A general lack of preparedness in customer care has revealed each industry’s weaknesses and vulnerabilities. Every vertical market has its own unique challenges, but the concerns that are universal for all of them include lack of bandwidth, secured networks, and reliability. In this volatile and unpre...

This study delves into the emerging landscape of shared mobility services in rural Europe, a region often overlooked in mobility discussions. Rural areas are those with a population density below 150 inhabitants per square kilometer. The study delves into the key players, case studies, and diverse business models associated with traditional cars...

The story for 2024 is artificial intelligence (AI). Businesses across industries are scrambling to determine how they can leverage AI, particularly generative AI (GenAI), to meet their business goals. Public cloud providers are at the forefront of the effort to accelerate AI adoption among customers by developing foundational models and user-friend...

The research assesses growth opportunities for medical food ingredients across key therapeutic applications and regional markets. Medical foods, also referred to as Foods for Special Medical Purposes (FSMPs), occupy a distinct regulatory and commercial position between pharmaceuticals and nutraceuticals, addressing disease-specific nutritional requ...

The smart and connected homes market is an evolving and dynamic sector that is poised for solid growth in the next 7 years. The market is mainly driven by demand for enhanced safety and personal comfort, increased energy and cost savings, growing acceptance of new products, improved adoption of high-speed Internet connectivity in developing countri...

The mHealth enabled care market is growing at a rapid pace with over 0.15 million health apps in 2015 leading to an endless number of possibilities of smartphone usage for revolutionizing healthcare. From reading and analyzing a patient’s vital body data, medication adherence, and chronic disease management to early diagnosis of complex disorders w...

The main objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. One-third of the respondents outsource some customer care activities. The United Kingdom has the highest proportion of companies that outsource, while Benelux has the least. Outsourcing ...