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05 Oct 2021  |  North America  |  Customer Research
Global Customer Perspectives on Contact Center Trends by Country
Impact of COVID-19 on Top Contact Center Markets
Frost & Sullivan surveyed 661 IT decision-makers around the globe to IT/Communications to gain a deeper understanding of the impact of COVID-19 and their plans to exceed CX expectations as the world recovers from the pandemic. COVID-19 accelerated the move towards self-service, allowing many companies to invest in technology that deflects calls...
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09 Aug 2019  |  Asia Pacific  |  Market Research
5G as an Enabler of Smart Nations in Asia-Pacific
Companies Must Consider How 5G Will Impact their Businesses and their Services, Particularly within Smart Cities
Existing 3G/4G networks may not be able to handle the advanced technologies in use in smart cities. 5G can act as an enabler of smart nations as it can provide the necessary technological support that can boost the efficiency of select smart city projects. Smart city ecosystem applications can support the business case for 5G and drive the growth o...
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08 Aug 2019  |  Europe  |  Market Research
Global Security Digital Transformation, 2019
Enabling Security to Better Respond to a Multiple Threats Environment
The Security ecosystem is embracing the digital transformation across multiple applications with an aim to improve operational efficiency and modernize legacy systems. This study covers the digital solutions market penetration in public safety, critical infrastructures and governments. Frost & Sullivan Security Digital Transformation analysis ass...
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20 Dec 2019  |  Global  |  Megatrends
The Future of Facility Management (FM), Forecast to 2025
A New Era of Service Integration, User Experience, Business Productivity, Smart Technology, and Internationalisation
The global Facility Management (FM) market is going through a major transformation, driven by technology innovation, new business models, emerging value propositions, competitive disruption, and creative new service offerings. In many parts of the world, FM services are commoditising and there is a need for innovation and new value propositions if ...
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14 Feb 2020  |  Asia Pacific  |  Market Research
APAC Automation and Control Systems Market in the Upstream Oil and Gas Industry, Forecast to 2023
Positive Market Sentiments Point to Slow Recovery
This research service discusses revenues generated by various automation and control system (ACS) companies in Asia-Pacific that supply to organizations involved in upstream oil and gas activities. The companies included in this study are all major ACS vendors or service providers.--BEGIN PROMO--Research Scope The objective of this study is to ide...
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20 Feb 2020  |  North America  |  Market Research
Wireless Carrier Strategies and Opportunities in the North American Mobile Workforce Apps Market, 2020
Leveraging the App Reseller Role to Sell Adjacent Services, Improve Positioning, and Decrease Churn
This study examines wireless carrier strategies in today’s North American mobile workforce apps market. The information contained in this study allows wireless carriers to benchmark their mobile worker app efforts against those of their peers. This study should also help mobile workforce app developers identify potential reseller partners. Frost &...
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27 May 2022  |  Global  |  Frost Radar
Frost Radar™: Endpoint Security, 2022
A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines
In a field of more than 50 global participants in the endpoint security industry, Frost & Sullivan independently plotted the top 16 companies in this Frost Radar™ analysis. Parameters assessed in the analysis included: • Innovation Scalability • Research and Development • Product Portfolio • Mega Trends Leverage • Customer Alignment ...
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29 Jun 2022  |  North America  |  Customer Research
Digital CX Investments Driven by the Quadruple Aim in Healthcare, Global, 2022
Employee Experience (EX) Becomes a Top Business Priority
The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...
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26 Aug 2022  |  Global  |  Market Research
Global Hospital Operational Efficiency Solutions
Visionary Perspectives for Medtech to Help Health Systems Improve Operational Efficiencies and Achieve Transformational Growth
Hospitals are complex to manage and historically have faced various inefficiencies. After the COIVD-19 pandemic took a toll on hospitals’ financial resources and human capital, efficiency has become a major focus. Automated solutions are key to supporting already strained staff (reeling under shortages and burnout) and enhancing processes, which bo...
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30 Jan 2023  |  Asia Pacific  |  Frost Radar
Frost Radar™: Electric Two-wheeler Start-ups in Asia, 2023
A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines
Climate change remains a top concern for governments and industries around the world. Increasing levels of carbon emissions have created an urgent need for control measures including vehicle electrification. Two-wheelers are a commonly used mode of transport in Asia considering their maneuverability through traffic and cost efficiency in terms ...
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