Search results for: 'plus 01'

The overall research objective of this research service was to investigate the current and future outsourcing trends in the North American contact centers. Nearly half of the respondents outsource some customer care activities. Large contact center organizations are greater users of outsourcing than medium and small contact center organizations. Co...

The main objective of this research service was to investigate the current and future integration of customer interactions in the North American contact centers. Currently, one-third of the contact centers have been fully integrated to deliver seamless and consistent customer experiences across channels. By 2016, 54% expect to be fully integrated. ...

This research service covers the state of the global embedded computing ecosystem market, examining the drivers and restraints for growth, technology, and market trends. The study includes a discussion on the following topics: Internet of things, M2M communication, and microprocessor hardware/software. Market growth is forecasted for the following ...

This study covers the state of the Brazilian total telecommunications markets, examining drivers and restraints for growth, technology, regulation, demand, and geographical trends. Following these, market growth for Brazil and market segments are forecasted. In addition, an in-depth analysis of the competitive situation including telecommunications...

This global marketing automation software (MAS) market study discusses the drivers and restraints to growth, market trends, and technology trends. Global and regional forecasts are included. The base year is 2013 and the forecast period runs through 2020. The market is divided into 3 regions: NALA, EMEA, and APAC. The study covers pricing trends al...

Authentication establishes a bond of trust between an organization and the user who is requesting system access. Strong authentication refers to methods of authenticating users with a level of validation that is beyond that of simple username and password. The methods of strong authentication addressed in this report include Hardware One-Time Pass...

IT organizations today are challenged, more than ever, to secure valuable data and intellectual property from relentless hackers and threat actors. The network firewall is one important tool in a network security architecture. However, in recent years, firewalls have become ineffective against new hacking techniques. The advent of the unified threa...

The global satellite VSAT market consists of various applications that require high-speed communications in a small, compact package. VSAT is significantly outpacing some mobile satellite handset technologies and continues to see quick adoption, market penetration, and application growth. Current VSAT applications include broadband, satellite back...

The broadcast and DTT video encoders market earned almost $322 million in revenue worldwide in 2013. Revenue is expected to grow at a compounded annual growth rate of 7.5 percent over the next five years, driven by ongoing digitization in almost every region except North America (NA), upcoming network refresh cycles in fully digitized countries, up...