Search results for: 'clientless remote support'

Retail healthcare entails primary care services for minor illnesses provided through clinics located in retail environments, such as a pharmacies, grocery chains, supermarkets, or departmental stores. These retail care clinics, also called convenient care clinics, walk-in clinics, or in-store clinics, are often open beyond regular operating hours o...

Excipients are used to support the delivery of the APIs (active pharmaceutical ingredients) through oral dosage, parenteral, and transdermal medications. For oral dosages, the key delivery forms are tablets and capsules. This research service covers the North American oral solid drug dosage excipients market. Based on functionality, excipients are ...

This research service explores policy developments supporting the growth of renewable energy (RE) in 5 Southeast Asian countriesMalaysia, Thailand, Vietnam, the Philippines, and Indonesia. It also tracks RE projects that have been announced and are expected to be completed by 2018. The projects are in 5 different RE technologiessolar, wind, bioma...

The main objective of this research service was to investigate the current and future integration of customer interactions in the North American contact centers. Currently, one-third of the contact centers have been fully integrated to deliver seamless and consistent customer experiences across channels. By 2016, 54% expect to be fully integrated. ...

The World Static Transfer Switch (STS) market is a well-established market, and it is expected to record low but steady growth rates over the period 2009-2015. The success of the STS market hinges on the expected recovery in the construction of new datacenter facilies and the revonation and retrofit of existing buildings. Increasing power protecti...

This report will analyze the U.S. Internet protocol virtual private network (IP VPN) hardware and software gateway markets. There are many varying market definitions of exactly what a VPN is. For the purposes of this report, the acronym VPN will refer to IP VPNs which create encrypted tunnels of communication through the Internet by using combina...

Mexico is the second largest market for IT products (software and hardware) in Latin America, after Brazil. The large amount of corporations and businesses in Mexico, combined with an openness of new technology has made this market highly dynamic in nature. The stability observed in the Mexican economy has contributed significantly to the growth in...

In the OSS/BSS market, CSPs have only recently begun to embrace commercial off-the-shelf (COTS) solutions. Traditionally, large CSPs had the luxury of insisting that their processes be implemented their way and invested the time and money to do so. CSPs utilized custom-developed OSS/BSS solutions or vendor solutions that often required extensive ...

As this study illustrates various internal and external challenges faced by fleet managers that require solutions to optimise cost and operations and at the same time improve customer service. Telematics is a powerful management tool that can support fleets in overcoming those challenges but in times of limited margins and economic slowdown, a sign...