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Digitalization is gradually replacing paper-based tasks with digital processes. Standardized and monotonous processes are prime candidates for automation through robotic process automation (RPA), which deploys software bots replicating and automating procedures across applications and environments. RPA automates repetitive, labor-intensive, and tim...

The powerful benefits of cloud architectures–more flexible capacity adjustment, more cost-effective support of remote agents and faster access to advanced features—have resulted in high growth rates in the cloud contact center market. Market revenue in North America for hosted/cloud contact center solutions surpassed on-premises product revenue in ...

While the cloud model can be equally attractive to every company size, one sector has been particularly relentless in pursuing a cloud strategy: midmarkets. In the Frost & Sullivan 2019 Global Cloud Survey, midmarket firms are consistently among the highest adopters of services across the cloud stack—Infrastructure as a Service (IaaS), Platform as ...

Level 4 (L4) automated driving will redefine how people and goods use road transport systems. With no driver involved, L4 automated driving technology, which is currently in the nascent stage of development, will face multiple challenging situations, which are referred to in the industry as edge cases. For smoother and safer operation of these vehi...

Enterprise dedicated Internet access (DIA) services have successfully penetrated the Latin American market over the last decade and are now in a mature phase of the product life cycle. Several factors affect the adoption of DIA services in the region, including the increasing use of bandwidth-intensive collaboration tools, demand for cloud and data...

The industrial landscape is undergoing a radical transformation. The Digital Industrial Accelerators Program aims to harness the power of the latest innovations in the commercial world and apply them to the manufacturing sector. These innovations include • The metaverse: a virtual environment where people can interact, create, and share experie...

The European passenger vehicle connected services industry is based on a technology that allows a vehicle to connect to the Internet of Things. This report discusses how original equipment manufacturers (OEMs) have been innovating to allow passenger vehicles to connect through various modes, such as embedded, tethered, and smartphone integrations. ...

The electric vehicle (EV) market is undergoing rapid transformation as original equipment manufacturers (OEMs) compete to offer innovative products and services that enhance customer experience and loyalty. The EV aftersales landscape is also evolving and poses many challenges and opportunities for OEMs and their channel partners. This report provi...

This study covers the US business carrier Ethernet services market. Ethernet is seeing rising demand from enterprises for its flexibility, scalability, and reliability. Ethernet services offer faster repair time and better security and performance than other transport services. Moreover, network service providers (NSPs) report that new demand is fo...