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Delivering the best CX possible was the overall theme of the Customer Contact East Executive MindXchange event, held from April 23 to 26, 2023, in Fort Lauderdale, Florida. Great CX is a critical factor for business growth, as organizations that accomplish it can create competitive differentiation and grow sales as a result. Customer contact center...

This research service provides an analysis of the East African telecommunications market. It focuses on providing data for fixed, mobile, and Internet subscribers and the respective penetration rates for each country within the region. A discussion of emerging market trends is provided, highlighting the entrance of the international submarine cable...

The 21st Annual Customer Contact East 2025 MindXchange provided valuable insights into navigating the evolving customer experience (CX) landscape. This year’s key takeaways emphasize the importance of returning to basics to preserve a company’s core essence amid ongoing digital transformation, geopolitical chaos, and technology disruption. Think of...

The Frost & Sullivan Customer Contact East Executive MindXchange event revealed an evolving customer experience (CX) landscape in which a back-to-basics theme emerged. While the rate of change is accelerating, thanks in large part to technology innovation designed to meet the challenge of growing customer engagements, contact center thought leaders...

Africa’s industrial prospects have evolved over the last twenty years, as the continent entered a period of sustained growth. That growth has spurred developments in transport infrastructure and improved industrial prospects. One of these sectors is the automotive assembly and manufacturing sector. This research service covers the commercial vehic...

22 Nov 2017  |  Africa  |  Market Research

Kenyan Logistics Market, Forecast to 2020

Supported by Its Political Commitment, Young Population and Infrastructure Developments, Kenya is a Rising Star in East Africa

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Kenya displays significant potential for economic growth due to its strategic location in East Africa. Even though Kenya’s growth has been slower than that of the African region, its Vision 2030 strategy is expected to enable its growth to World Bank’s second rung of countries with highest gross national income. Two out of three Kenyans are estimat...

This research service provides in-depth analyses on 6 therapeutic markets in Uganda, Kenya, and Tanzania. It also quantifies and forecasts the total pharmaceutical industry and the contribution from the script- and over-the-counter markets. It further indicates the contribution from the public- and private sectors to the total industry value. The r...

The 18th Annual Customer Contact East: A Frost & Sullivan Executive MindXchange in sunny Fort Lauderdale was packed with innovative, collaborative, and analytical in sunny Fort Lauderdale was packed with innovative, collaborative, and analytical executives. Enthusiasm levels were high, and participants dove into each of the sessions with great ene...