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07 May 2021  |  Asia Pacific  |  Market Research

Customer Experience Management Study—Malaysian Telecommunications Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. In this study, Frost & Sullivan examines customer experience in the telecommunications sector in Malaysia, with a focus on the critical factors that influence customer behavior through...

This Frost Radar benchmarks companies and their solutions that enable the exchange and use of data between healthcare applications. Interoperability improves continuity of care, increases communication and connectivity between different stakeholders (e.g., payors, providers, patients, public health bodies), and reduces inefficiencies. Organizat...

A new generation of private 5G networks is emerging to address critical wireless communication requirements. A private 5G network can be defined as a cordless and seamless local area network that makes use of 5G technologies to build a network with dedicated bandwidth and infrastructure. This will help support enterprise connectivity needs. New di...

This market insight is based on the premise that lightweighting through the use of plastics in automotive vehicles will help meet global standards, improve fuel use, and, ultimately, cut costs. Discussions cover the impact of Mega Trends; industry challenges; market drivers, restraints, and trends; the value chain; and industry competition. Explora...

The main objective of this research service was to investigate the current use and future adaptation of agent performance optimization (APO) solutions in European contact centers. Quality monitoring and workforce and performance management systems are the most widely deployed and used APO applications in Europe. Furthermore, large contact centers h...

The operator services (OS) market is an industry having multiple facets. The most important aspect of wireline telecommunications is that it is losing revenues to wireless communication. The more people use wireless phones, the less they use wireline phones. This creates fewer opportunities for wireline providers to provision operator services. ...

Medical devices utilizing single imaging technology have been used for decades. While single imaging technology has its merits, multimodal or combination of different imaging techniques have the potential to improve the diagnostic accuracy of the physician and help achieve better treatment outcomes. With the introduction of whole-body PET-CT and SP...

Despite having disrupted most markets in terms of sales and profitability, the pandemic has ignited the minds for building a safer and convenient environment. Making the best of the situation is the connected automotive industry with trending use-cases that build the new normal across consumers. Adapting to the newer form of travel, Frost and Sulli...

This edition of the Industrial Bioprocessing TOE features information on the deployment of entrained-flow and circulating fluidized bed gasification processes for the conversion of various waste feedstock into gaseous fuel. The TOE covers innovations based on automated indoor farms and agricultural robots for high-yield crop production and weed rem...