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- Services 2.0: The New Business Frontier for Profitability
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23 Dec 2020  |  North America  |  Market Research
In-house Servicing Capabilities and Sustainability Initiatives Driving the Oil-free Compressors Market
Innovative Business Models With Technology as the Crux Will Enable Growth
This study on the global oil-free compressors market provides an understanding on the key trends affecting the market in the current scenario, the total revenue generated by region and the growth areas until 2025. The study covers the market share of key participants, growth, and action items for vendors to enable them to retain and improve their m...
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16 May 2023  |  Global  |  Customer Research
Programmable Communications Outlook and Opportunities
API Driven Communications Power Next Generation Customer and Employee Experiences
Frost & Sullivan defines programmable communications as any service or solution that enables developers to programmatically embed voice, video, chat, and messaging services within their business or consumer applications, business process or workflow automations. Through application programming interfaces (APIs), programmable communications expose c...
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23 Jan 2020  |  North America  |  Market Research
Disney+ Launch Offers Lessons in the Complexity of Scaling D2C Platforms
Pre-testing Cannot Replicate the Experience of Rolling Out a Service Live at Scale
Disney Streaming Services knows what needs to be fixed and what it needs to do to improve the user experience. Disney should resolve all of these issues sooner than later and the next major build and release of Disney+ should include all kinds of new features and improvements. While Disney Streaming Services has been working on the Disney+ platform...
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25 Oct 2019  |  North America  |  Market Research
Analysis of Urban Air Mobility and the Evolving Air Taxi Landscape, 2019
Air Taxi Services are Expected to Commence in 2022 in Dubai and Expand Gradually at a 45.9% CAGR and Reach at Least 430,000 Units in Operation Globally by 2040
This study provides a comprehensive analysis of the fast-evolving urban air mobility (UAM) market. It begins by looking at how UAM vehicles have evolved over the years and providing a snapshot of the current landscape. An exhaustive list of market participants from across the globe is captured and a robust methodology is adopted to narrow down on t...
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10 Dec 2025  |  South Asia, Middle East & North Africa  |  Market Research
Passenger Vehicle Human-Machine Interface (HMI) Market, India, 2025
Passenger Vehicle HMI in India is Evolving as Rising Smartphone Adoption Extends into Vehicle Cabins, Driving the Evolution of Connected Services toward Personalized and Seamless Driving Experiences Supported by Larger and Enhanced Displays
India's passenger vehicle market is experiencing a digital transformation due to the rising consumer demand for smartphones and connected services, making in-vehicle infotainment a building block for HMI and transforming the vehicle cabin into a third living space or personalized digital hub.As the vehicle infotainment stack becomes smart, connecte...
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21 Aug 2019  |  North America  |  Market Research
Companies to Watch in Customer Contact, North America, 2019
Technology Providers of Note in an Expanding Customer Service Ecosystem
This is a companion piece to Frost & Sullivan’s 2019 Contact Center Buyers Guide (K234-76, August 2019), which examines the core areas and suppliers in the North American cloud/hosted contact center market. Core areas include systems and cloud-based solutions for inbound contact routing/automatic call distribution (ICR/ACD), outbound dialing, inte...
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08 Apr 2016  |  Global  |  Megatrends
Global Test and Measurement (T&M) Market—Impact of Evolving Business Models, Vision 2025
Evolving Service-based, Fee-based, and eCommerce Business Models to Impact T&M Providers
The study focuses on the impacts of three evolving business models—service-based, fee-based, and eCommerce—that test and measurement (T&M) providers will face from 2016. Mega Trends across industry verticals such as automotive, healthcare, aerospace, consumer electronics, communication, and energy and environment lead to the creation of certain fac...
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20 Jul 2023  |  Global  |  Customer Research
Contact Center Digital Transformation in the BFSI Industry: A Customer Perspective, Global, 2023 to 2024
Employee Engagement is the Top Corporate Objective
BFSI organizations are exploring ways to expand their business and boost the productivity of their employees while establishing closer relationships with their customers while delivering great products/ services. Digital transformation is really enabling BFSI organizations to unlock these outcomes. Extending this further, BFSI contact centers focus...
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09 Jul 2025  |  Global  |  Market Outlook
Global Clinical Diagnostics Outlook, 2025
Driven by Novel Biomarkers, Digital Services, and Automation, Industry is Accelerating Precision, Efficiency, and Early Disease Detection in Molecular Diagnostics and Point-of-care Testing (POCT)
The global clinical diagnostics market is poised for strong growth as stakeholders shift focus toward high-growth segments such as precision medicine, decentralized diagnostics, software-driven solutions, and product expansion. Companies continue to adopt LIMS and other digital platforms while emerging opportunities in the POCT sector further drive...
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31 Jul 2013  |  North America  |  Market Research
Opportunity Analysis of eRetailing for Automotive Parts and Service in the North American Market
Digital Purchases Likely to Account for Over 10 Percent of Total Sales by 2020
The online retailing market for automotive parts and services in North America has grown rapidly in North America since 2009. While lower online pricing has been the key growth driver, fulfillment and other convenience factors are increasingly becoming key value propositions for parts eRetailing. The research study analyzed the market through exten...
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