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One of the most powerful applications of AI technology in CX today is AI-powered analytics. The introduction of AI analytics can supercharge contact center business intelligence, transforming it from a tool that tells a story of the past to an instrument that informs the future. AI analytics enable a range of new capabilities, including:Automated i...

Software-defined wide area network (SD-WAN) solutions continue to gain traction among enterprises trying to achieve network agility, cost containment, and consistent and secure app performance at the edge and branch locations. SD-WAN enables organizations to flexibly route traffic over a choice of network technologies based on their application nee...

This issue of High-Tech Materials Technology Opportunity Engine (TOE) profiles significant advancements in high-tech materials for various enhanced industrial applications. The featured innovations include Soil-Powered Sustainable Microbial Fuel Cell Technology for Off-Grid Applications, Polyimide Aerogel Solutions Enabling Next-generation Thermal ...

This issue of High-Tech Materials Technology Opportunity Engine (TOE) profiles significant high-tech materials (HTM) advancements for various enhanced industrial applications. The featured innovations include Valorization of Bio-Wastes for Sustainable Tire Formulations, Biodegradable Polymers for Injectable Drug Delivery Implants, CRISPR-Optimized ...

This issue of the Nanotechnology Opportunity Engine profiles significant advancements in nanotechnology for various enhanced industrial applications. The featured innovations include Upcycling Carbon Waste into Graphene and Graphitized Carbon, Microreactor Integrated with Machine Learning for Nanoparticle Synthesis, Nanostructured Superhydrophobic ...

This study charts how digital health ecosystems are likely to form and scale through 2040 and what that implies for providers, payers, technology vendors, and retail/community partners. We define a digital health ecosystem as an interoperable platform that coordinates people, data, and decisions across home, retail, and hospital settings—secured by...

The discovery of new drug targets for diseases with unmet medical needs has long been hindered by the complexity of processing and interpreting massive volumes of biological data. The increasing volume and veracity of clinical and research data compels the use of enabling tools and technologies, such as cloud computing, AI, machine learning, natura...

The global medium- and heavy-duty commercial vehicle aftermarket is undergoing a structural transition. In 2025, global sales of new medium- and heavy-duty trucks declined by approximately 4.1% compared to 2024, driven by lower new-vehicle sales. This growth trend is expected to persist throughout the first half of 2026.Despite weaker new truck sal...

This study analyzes the global truck retailing digital transformation market. Truck retailing and its business model is obsolete and is ready for an overhaul. Digitization will be the solution to help drive change in the truck retail business model and the strategies of leading OEMs/dealers. Digitalization in truck retailing will impact 5 key areas...