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This is a companion piece to Frost & Sullivan’s 2019 Contact Center Buyers Guide (K234-76, August 2019), which examines the core areas and suppliers in the North American cloud/hosted contact center market. Core areas include systems and cloud-based solutions for inbound contact routing/automatic call distribution (ICR/ACD), outbound dialing, inte...

04 Sep 2018  |  North America  |  Market Research

Digital Transformation in the Pharmaceuticals Industry—Companies-to-Action, 2018

Value-based Care, Patient Data Digitization, and Collaborative Technology Deployment Offer Investment Opportunities

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Key Issues Addressed

The pharmaceutical industry today is in a state of flux as it tries to maintain a delicate balance between the need for novel blockbuster drugs and the need for improved operational efficiencies in an increasingly competitive market space. As healthcare is becoming increasingly democratized, patients are emerging as key decision makers—digitally en...

In the OSS/BSS market, CSPs have only recently begun to embrace commercial off-the-shelf (COTS) solutions. Traditionally, large CSPs had the luxury of insisting that their processes be implemented their way and invested the time and money to do so. CSPs utilized custom-developed OSS/BSS solutions or vendor solutions that often required extensive ...

Over the last few decades, modernization-driven lifestyle changes have had major implications on people’s health and well-being. Today, chronic health condition such as cardiovascular diseases (CVD) claim more lives than all forms of cancer combined, accounting for 31% of all deaths worldwide. In the United States alone, 800,000 people succumbed to...

As the use of commercial drones grows, there will be an increase in the desire for autonomous operations. This is due to the fact that commercial drones are often used to accomplish dull, dangerous, dirty, or different missions rather than subject humans to these types of activities. As drone use rises, so will the requirement to control as many as...

29 Jul 2021  |  North America  |  Market Research

Top 50 Companies Accelerating Digitalization in the Global Homes and Buildings Industry

AI-enabled Solutions that Support Healthy Building Services Will Accelerate Adoption of Digital Offerings

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Key Issues Addressed

Digital transformation is gaining momentum in the post-COVID-19 environment; customers are looking for solutions that would cut a building’s operational expenditure and are being offered through flexible payment models that reduce the capital expenditure burden. Frost & Sullivan carried out an extensive and exhaustive technology benchmarking anal...

09 Mar 2021  |  North America  |  Market Research

Future Skateboard and Platform Architecture Strategies of Electric Vehicle (EV) Companies

Automakers Should Strategize Best-in-class Flexible and Variable EV/AD Platforms that can Seamlessly Transition into Mobility Intelligence Platforms

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As the automotive industry converges toward Connected, Autonomous, Shared, and Electric (CASE) mobility, OEMs are working on re-engineering their conventional platforms to accommodate electric vehicle (EV) components such as batteries and motors. However, the industrys transition from a vehicle-centric to a service-centric approach necessitates the...

Value-based care (VBC) model aims at providing better outcome and care quality to patients in a cost-effective manner. The revenue risk and incentive for providing better value could be shared between multiple stakeholders including payers, healthcare providers, medical technology participants, and others. The study focuses on providing a detailed ...

30 Sep 2016  |  North America  |  Market Research

Nikola Motor Company—A Disruptive Force in North American Trucking Industry

Company’s Electric Heavy Truck Acting as Harbinger of Heavy Duty Electric Truck Product and Service Introductions

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The North American trucking industry is grappling to find ways to address the Total Cost of Ownership (TCO). Fuel, lease, and repair and maintenance costs are the key components to be tackled which contribute to over half of a truck’s TCO. Nikola Motor Company plans to address this issue through an electric truck that offers sustainable solution to...