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07 Feb 2020  |  North America  |  Market Research
Industry 4.0—Adoption Index
Where are the End Users?
While several manufacturing enterprises are still struggling to understand what Industry 4.0 implementation really means to them, the benefits that Industry 4.0 promises to deliver are too hard to ignore. Globally, several strategic initiatives that can guide manufacturers to successfully manage their digital transformation journey are underway. Se...
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29 Jun 2022  |  North America  |  Customer Research
Digital CX Investments Driven by the Quadruple Aim in Healthcare, Global, 2022
Employee Experience (EX) Becomes a Top Business Priority
The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...
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22 Apr 2020  |  North America  |  Strategic Forecasting
Serverless Computing Adds Flexibility to App Development: Growth Opportunities for Cloud Service Providers
Serverless computing represents one more step on the path away from cumbersome monolithic applications to more agile software approaches that speed development and deployment time. Such “cloud-native” applications are designed to leverage the flexible infrastructure of the cloud by abstracting application logic from the underlying server hardware. ...
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04 Sep 2020  |  Asia Pacific  |  Frost Radar
Frost Radar™: Australia Customer Experience Outsourcing Services Market, 2020
A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
Delivering effective and efficient customer experiences has become the foundation of customer-centric organizations growth strategies. In Australia and around the world, customers are demanding engaging experiences, personalization, and on-demand, predictive, and proactive services. A successful customer experience strategy requires a customer enga...
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30 Oct 2020  |  North America  |  Frost Radar
Frost Radar™: Desktop-as-a-Service Market, 2020
A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines
In a post-pandemic business environment, businesses are increasingly turning to Desktop-as-a-Service (DaaS) and Workspace-as-a-Service (WaaS) solutions to enable remote work environments for employees. By freeing employees to access their critical business applications from anywhere, using any Internet-connected device, these services help ensure b...
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18 Dec 2020  |  Europe  |  Market Research
AI-powered Voicebots Turbocharging European Customer Journeys, 2020
Voicebot-enhanced Customer Experiences to Create New Opportunities for European Businesses
The voicebots market is still in its early stages in Europe but is one of the fastest-growing within the field of information and communication technology (ICT). By enhancing customer interactions and customer experience (CX), voicebot offerings seem ready to become one of the most valuable business solutions in the CX space. Latest advances in ar...
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22 Dec 2020  |  Global  |  Market Research
The State of the Cloud
Results from the 2020 Frost & Sullivan Global Cloud User Survey
The first months of 2020 separated the digitally mature from the pack. In response to COVID-19s economic chaos, including disrupted supply chains; shutdowns in physical facilities; and a shift in priorities from growth to health and safety, the companies best able to pivot were those that were already well into their cloud journeys. Such firms le...
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09 Nov 2021  |  North America  |  Market Research
US Value-based Care: Trends & Business Implications for Medical Device Companies
Growth Strategies Alignment Assessment
Value-based care (VBC) model aims at providing better outcome and care quality to patients in a cost-effective manner. The revenue risk and incentive for providing better value could be shared between multiple stakeholders including payers, healthcare providers, medical technology participants, and others. The study focuses on providing a detailed ...
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30 Apr 2019  |  Global  |  Technology Research
Disruptive Innovations Powering Smart Buildings
Overview of Key Developments and Innovations Enabling the Adoption of Smarter Buildings
Smarter building infrastructure is expected to play a very important role in reducing the amount of energy required by the building stock globally. European Commission estimates that the energy needs of buildings in Europe corresponds to approximately 40% of the total energy generated in Europe and EIA estimates the energy consumed by the commercia...
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24 Nov 2021  |  Global  |  Technology Research
Future of GCCs in India: Transforming into R&D Powerhouses
Transformative Mega Trends fueling the growth of GCCs in India
A number of software companies established their fulfillment centers in India in the early 2000s in search of low-cost, high-productivity hubs. The early success of jobs outsourced to India and a rapidly evolving education infrastructure led to further investments in Indian global capability centers (GCCs). As companies ramped up their investments ...
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