Search results for: 'Learning+Trends'

This study is derived from a survey of IT decision makers around the world across multiple industries. It provides insightful information on what drives investment in IT solutions, the IT-related challenges that organizations face today, and most importantly, plans for IT budgets. Technologies covered include Enterprise Mobility Management, Social ...

This study is derived from a survey of IT decision makers around the world across multiple industries. It provides insightful information on what drives investment in IT solutions, the IT-related challenges that organizations face today, and most importantly, plans for IT budgets. Technologies covered include Enterprise Mobility Management, Social ...

31 Aug 2020  |  Asia Pacific  |  Frost Radar

Frost Radar™: Asia-Pacific Customer Experience Outsourcing Services Market, 2020

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

Infographics

×

Customer experience (CX) continues to be recognized as a distinct business function and takes center stage in many business strategies. Contact centers play an important role in helping companies acquire and retain customers. Contact centers can be perceived as the face of an organization: a hub of customer service and engagement, and the focal poi...

08 Sep 2020  |  North America  |  Frost Radar

Frost Radar™: Global Smart Thermostats Market, 2020

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

Infographics

×

Smart thermostats have changed the way home appliances are controlled for better living conditions. They learn about the heating and cooling preferences in a household and adjust settings automatically, and allow for access of real-time and historical data to optimize performance when a space is unoccupied. The global smart thermostat market is o...

IoT implementations are a sum of many moving parts where data is generated and shared by multiple devices, applications, and people. Deploying and securing the infrastructure required for collecting and transmitting commands and data from these elements is a significant challenge in IoT. The fundamental requirements of effective IoT security includ...

More Australian offices are embracing flexible workplace options, driving the growth of Australia’s flexible office market. Key factors spurring market expansion include the changing work culture that is prioritising mobility and flexibility, including the trend away from long-term fixed leases towards more flexible terms, and the preference for co...

The global mining industry is facing extremely significant challenges related to consumptionism and rising demands for mineral-based products. Declining richness and exhaustion of available commodities, climate change and intensification of environmental issues, as well as deepening water scarcity are only driving concerns. The new era of redefinin...

16 Dec 2021  |  Global  |  Customer Research

Impact of Mobile Devices and Apps on Customer Experience (CX)

Customer Perspectives on Excelling in CX in a Mobile World

Infographics

×

With over 90% of customers using smart mobile apps as a customer experience (CX) channel, companies across industries must deliver excellent customer care on mobile devices. They must also ensure that mobile apps are part of their omnichannel strategy. This study gives insights to CX companies on mobile app usage. The pandemic has accelerated ...

The global LNG industry is approaching a hiatus in growth as current under-construction projects come online in the next 3 years without more new supply in the pipeline. As oil prices dropped, industry investment capital slowed, and project developers shifted their focus from speed to cost savings. While this will cause a pause in supply growth, de...