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This Frost Radar™ examines the Australian customer experience (CX) management services landscape, which is a subset of the broader business process outsourcing/management industry. In a CX management arrangement, a company contracts an outside supplier to run customer service work instead of doing it in-house. The work ranges from handling simple c...

29 Mar 2017  |  Europe  |  Market Research

Growth Opportunities in the UK Facility Management Market

Market Transformation Driven by Convergence of FM with Workplace Change Management to Offer Business Productivity

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The facility management (FM) market in the United Kingdom is going through a transformation driven by technology innovation, new business models, emerging value propositions, and creative new service offerings. The UK FM market is one of the most developed and mature in the world with a highly competitive international supply base. FM services ar...

The European contact center as a service (CCaaS) market is enjoying significant attention, although it remains in a growth stage. The market comprises more than 150 vendors of varying size that offer solutions to companies and organization across a broad range of verticals, with financial services, healthcare, public sector, utilities, retail, educ...

The two-wheeler (2W) financing market experienced significant growth before the COVID-19 pandemic as 2W adoption growth rates were on the rise in India. Origination value and volume increased steadily between FY 2017 and FY 2020, but the pandemic had such a negative impact on 2W market sales in FY 2021 that it hampered the 2W financing market in In...

The increasing rate of urbanization and growing traffic in major cities around the world have opened up new opportunities for micro-mobility transportation. One such emerging mico-mobility option is the quadricycle. This study aims to provide a strategic overview of the quadricycle industry, identifying and examining the factors contributing to the...

27 Mar 2018  |  North America  |  Market Outlook

Global Electric Vehicle Market Outlook, 2018

More than 1.6 Million EVs are Likely to be Sold Globally

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The electric vehicle market reached the 1.2-million sales mark for the first time, with more than 165 models available for sale. China is leading the market with 48% market share followed by Europe with 26%. Solid-state batteries are likely to be the 'game changers' of future battery chemistries, as they render 2.5 times higher density than lithium...

06 Jul 2016  |  Global  |  Market Research

Analysis of the Global Corrosion Monitoring Market

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End users are starting to prefer non-intrusive corrosion monitoring techniques in cases where the need for process-related information is not critical. This is mainly due to the inherent disadvantages related to safety in intrusive corrosion monitoring. The key technique under non-intrusive corrosion monitoring that has gained wide-scale adoption i...

Although South Africa is in a nascent phase regarding the adoption of Big Data technologies, industries have begun implementing Big Data solutions for improved operational processes and to find new business opportunities. The key driving forces behind Big Data discussed in this analysis include increased connectivity and Internet usage, for both mo...

This study analyzes the demand and key market factors impacting the trends within the used car market in Thailand from 2015 to 2020. The market overview highlights the market structure of the used car market. It also reviews the key participants in the market including their business performance, business operations, and buying and sales channels. ...