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The ANZ contact center market continues to shift from systems to cloud solutions. Along with the on-premise contact center systems, a number of organizations are looking to upgrade their contact center infrastructure to the cloud to explore new features, better flexibility and scalability, and easy integration of multiple digital channels. Contact ...

In 2020, the global industrial exoskeletons market generated a revenue of $62.7 million. Growth is driven by high injury cost and the aging and shrinking skilled workforce in industries. Rest of World (RoW), led by Japan, is the largest market for industrial exoskeletons—it accounted for almost 49.1% in terms of revenue share in 2020. Europe and N...

This report outlines how the traditional RA market has evolved to include three major functionsrevenue leakage analysis, fraud management and margin analysis. It also provides a market share analysis with five-year forecast of the solution suppliers delivering software-based solutions for the FA market.

The contact center outsourcing services market in Latin American and the Caribbean (CALA) remain relatively stable in terms of revenue in 2018, compared to 2017. This negative performance was mostly due to automation of a large number of interactions by telecom companies, which was partially offset by solid performances of Colombia, Central America...

This study examines the hosted/cloud contact center solutions market in the Asia-Pacific region. The hosted/cloud contact center market is comprised of full-suite hosted Interactive Voice Response (IVR), Automatic Call Distribution (ACD), Chat, Outbound, and Agent Performance Optimization (APO) applications. The study analyzes the total market size...

31 Jul 2020  |  Asia Pacific  |  Market Research

Competitive Intensity of Tuhu in the Automotive Aftermarket in China

Inspirational Leadership and Future Growth Potentiality Focusing on Vertical Market Expansion, Distribution Channel Optimization, Higher Transparency, and Procurement Flexibility

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Tuhu is a leading service aggregator in the Chinese automotive aftermarket. It has developed a vertical value chain, by interconnecting domestic and international automotive parts manufacturers, distributors, small and medium aftermarket workshops, and consumers—moving from online sales involvement to offline service presence. In 2019, the registe...

14 Oct 2020  |  North America  |  Market Research

Growth Opportunities in the Medical Waste Management Market in North America, Europe, and Asia-Pacific, Forecast to 2024

Regulation, Technology, and Service Opportunities Set to Reinvigorate Market Growth

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The landscape for medical waste management across North America, Europe, and Asia-Pacific is in a time of uncertainty and turbulence. The COVID-19 global pandemic has brought a glut of medical waste, but at the same time, the postponement or cancellation of medical appointments and elective surgeries has tempered the impact in terms of absolute vol...

Enterprises in Australia and New Zealand (ANZ) are increasingly adopting Web and e-mail security solutions as add-on features to their security suites, marking a move away from stand-alone security solutions. This will lead to flat growth in a maturing market. As complexity remains a key cybersecurity concern among enterprises, the market is witnes...

This edition of the Energy & Power Systems (EPS) TOE features information about the innovations in batteries made with dry-process manufacturing, hydrogen fuel-cells, flow battery technology, solar cells for space applications, onshore wind energy, renewable forecasting and solar nowcasting, among others.The Energy and Power Systems TOE provides in...