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Serverless computing represents one more step on the path away from cumbersome monolithic applications to more agile software approaches that speed development and deployment time. Such “cloud-native” applications are designed to leverage the flexible infrastructure of the cloud by abstracting application logic from the underlying server hardware. ...

04 Sep 2020  |  Asia Pacific  |  Frost Radar

Frost Radar™: Australia Customer Experience Outsourcing Services Market, 2020

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

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Delivering effective and efficient customer experiences has become the foundation of customer-centric organizations growth strategies. In Australia and around the world, customers are demanding engaging experiences, personalization, and on-demand, predictive, and proactive services. A successful customer experience strategy requires a customer enga...

30 Oct 2020  |  North America  |  Frost Radar

Frost Radar™: Desktop-as-a-Service Market, 2020

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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In a post-pandemic business environment, businesses are increasingly turning to Desktop-as-a-Service (DaaS) and Workspace-as-a-Service (WaaS) solutions to enable remote work environments for employees. By freeing employees to access their critical business applications from anywhere, using any Internet-connected device, these services help ensure b...

The voicebots market is still in its early stages in Europe but is one of the fastest-growing within the field of information and communication technology (ICT). By enhancing customer interactions and customer experience (CX), voicebot offerings seem ready to become one of the most valuable business solutions in the CX space. Latest advances in ar...

Value-based care (VBC) model aims at providing better outcome and care quality to patients in a cost-effective manner. The revenue risk and incentive for providing better value could be shared between multiple stakeholders including payers, healthcare providers, medical technology participants, and others. The study focuses on providing a detailed ...

Smarter building infrastructure is expected to play a very important role in reducing the amount of energy required by the building stock globally. European Commission estimates that the energy needs of buildings in Europe corresponds to approximately 40% of the total energy generated in Europe and EIA estimates the energy consumed by the commercia...

A number of software companies established their fulfillment centers in India in the early 2000s in search of low-cost, high-productivity hubs. The early success of jobs outsourced to India and a rapidly evolving education infrastructure led to further investments in Indian global capability centers (GCCs). As companies ramped up their investments ...

02 Sep 2022  |  North America  |  Market Research

Strategic Overview of Start-ups Disrupting the Global Connected Car Industry, 2022

Enhanced In-vehicle Experiences and Automakers’ Use of Futuristic Connected Features Will Create New Growth Opportunities

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In-vehicle innovations and futuristic technologies are allowing automakers to offer a new generation of products and services to drivers and passengers. The possibilities have given rise to numerous start-ups that are helping original equipment manufacturers to develop solutions or use vehicle data in new ways. This study includes a list of mor...

The North American connected car market is incorporating technologically advanced services into vehicles. By initiating connected services, such as vehicle DTC and eCall, into the present-day remote car-to-home and biometric authentications, automakers focus on increasing awareness of these services among users to improve connected vehicle penetrat...